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Dental Patient Service Representative Jobs in Philadelphia, PA

Dental Care Alliance

Patient Service Representative

Media, PA · On-site

$17.50 - $22.25/hr

Overview Dental Solutions is looking for a Patient Service Representative in Media, PA , to join our clinical team by providing a high level of patient care and satisfaction while operating team ...

Dental Care Alliance

Patient Service Representative

Media, PA · On-site

$17.50 - $22.25/hr

Overview Dental Solutions is looking for a Patient Service Representative in Media, PA , to join our clinical team by providing a high level of patient care and satisfaction while operating team ...

Dental Care Alliance

Patient Service Representative

Media, PA · On-site

$17.50 - $22.25/hr

Dental Solutions is looking for a Patient Service Representative in Media, PA , to join our clinical team by providing a high level of patient care and satisfaction while operating team-based ...

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Dental Patient Service Representative information

See Philadelphia, PA salary details

$12

$17

$24

How much do dental patient service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for dental patient service representative in Philadelphia, PA is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dental Patient Service Representative, and why are they important?

To thrive as a Dental Patient Service Representative, you need strong organizational skills, attention to detail, and familiarity with dental terminology, often supported by a high school diploma or equivalent. Experience with dental practice management software, appointment scheduling systems, and insurance verification tools is typically required. Excellent interpersonal skills, professionalism, and the ability to remain calm under pressure help build rapport with patients and support the dental team. These skills ensure efficient office operations, accurate patient records, and a positive patient experience within a busy dental practice.

What are some common challenges Dental Patient Service Representatives face and how can they effectively manage them?

Dental Patient Service Representatives often encounter challenges such as managing a high volume of patient inquiries, scheduling conflicts, and addressing patient concerns about insurance or billing. Effectively handling these situations requires strong organizational skills, clear communication, and a compassionate approach to patient care. Building a solid understanding of dental terminology and insurance processes, along with developing problem-solving strategies, can help representatives provide efficient service and create a positive experience for patients.

What are Dental Patient Service Representatives?

Dental Patient Service Representatives are administrative professionals who work in dental offices to assist patients with scheduling appointments, handling billing and insurance inquiries, and providing information about dental services. They serve as the first point of contact for patients, both in person and over the phone, and help ensure the smooth operation of the dental office. Their role requires strong communication, organizational, and customer service skills. By managing patient records and coordinating between patients and dental staff, they contribute to a positive patient experience and efficient practice management.

What is the difference between Dental Patient Service Representative vs Dental Front Desk Coordinator?

AspectDental Patient Service RepresentativeDental Front Desk Coordinator
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentDental offices, clinicsDental offices, clinics
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance processingScheduling, patient communication, administrative tasks

The Dental Patient Service Representative and Dental Front Desk Coordinator roles often overlap in duties like scheduling and patient communication. However, the Dental Patient Service Representative typically emphasizes patient check-in/out and insurance processing, while the Dental Front Desk Coordinator may handle broader administrative tasks. Both roles are essential in dental practices and require similar credentials and work environments.

What are popular job titles related to Dental Patient Service Representative jobs in Philadelphia, PA? For Dental Patient Service Representative jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Dental Patient Service Representative jobs in Philadelphia, PA look for? The top searched job categories for Dental Patient Service Representative jobs in Philadelphia, PA are:
Dental Patient Service Representative jobs near you
Infographic showing various Dental Patient Service Representative job openings in Philadelphia, PA as of May 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $37,399 per year, or $18 per hour.
Dental Patient Services Representative

Dental Patient Services Representative

Westside Family Healthcare Inc

Wilmington, DE • On-site

$17 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Description:

WESTSIDE IS LOOKING FOR Dental Patient Services Representatives!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health equity for all

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.


Responsibilities of the Dental Patient Services Representative

  1. Greet all patients
  2. Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
  3. Register and update current information in Dentrix, with proper spelling and verified information
  4. Verify patient’s insurance eligibility with the insurance carrier
  5. Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
  6. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
  7. Diligently manage schedule, adhering to the providers’ templates
  8. Contact referrals to setup appointments
  9. Assist in resolving any scheduling problems or rescheduling patients when needed
  10. Complete appointment reminder phone calls


Requirements:

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Six months of experience using Microsoft Office software


Apply