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Dental Patient Service Representative Jobs (NOW HIRING)

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team ... Patient Service Representative 1: The Patient Service Representative 1 demonstrates accountability ...

Inova Health System

Patient Service Representative

$18 - $22.75/hr

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team ... Patient Service Representative 1 The Patient Service Representative 1 demonstrates accountability ...

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How much do dental patient service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for dental patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a dental patient service representative?

Dental Patient Service Representatives are administrative professionals who work in dental offices to assist patients with scheduling appointments, handling billing and insurance inquiries, and providing information about dental services. They serve as the first point of contact for patients, both in person and over the phone, and help ensure the smooth operation of the dental office. Their role requires strong communication, organizational, and customer service skills. By managing patient records and coordinating between patients and dental staff, they contribute to a positive patient experience and efficient practice management.

What are the key skills and qualifications needed to thrive as a dental patient service representative?

To thrive as a Dental Patient Service Representative, you need strong organizational skills, attention to detail, and familiarity with dental terminology, often supported by a high school diploma or equivalent. Experience with dental practice management software, appointment scheduling systems, and insurance verification tools is typically required. Excellent interpersonal skills, professionalism, and the ability to remain calm under pressure help build rapport with patients and support the dental team. These skills ensure efficient office operations, accurate patient records, and a positive patient experience within a busy dental practice.

What are some common challenges dental patient service representatives face and how can they effectively manage them?

Dental Patient Service Representatives often encounter challenges such as managing a high volume of patient inquiries, scheduling conflicts, and addressing patient concerns about insurance or billing. Effectively handling these situations requires strong organizational skills, clear communication, and a compassionate approach to patient care. Building a solid understanding of dental terminology and insurance processes, along with developing problem-solving strategies, can help representatives provide efficient service and create a positive experience for patients.

What is the difference between Dental Patient Service Representative vs Dental Front Desk Coordinator?

AspectDental Patient Service RepresentativeDental Front Desk Coordinator
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentDental offices, clinicsDental offices, clinics
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance processingScheduling, patient communication, administrative tasks

The Dental Patient Service Representative and Dental Front Desk Coordinator roles often overlap in duties like scheduling and patient communication. However, the Dental Patient Service Representative typically emphasizes patient check-in/out and insurance processing, while the Dental Front Desk Coordinator may handle broader administrative tasks. Both roles are essential in dental practices and require similar credentials and work environments.

Is it hard being a dental patient service representative?

Being a dental patient service representative involves handling patient inquiries, scheduling appointments, and managing administrative tasks, which can require strong communication and organizational skills. The job often involves working in a fast-paced environment and may require familiarity with dental software and customer service principles. Overall, it can be manageable with proper training and experience, but it may be challenging during busy periods or when dealing with difficult patients.

What are the duties of a dental patient service representative?

A dental patient service representative is responsible for scheduling appointments, verifying patient information, managing patient records, and handling billing and insurance claims. They serve as the first point of contact for patients, providing customer service and ensuring smooth office operations. Strong communication skills and familiarity with dental software are often required.

What cities are hiring for Dental Patient Service Representative jobs?

Cities with the most Dental Patient Service Representative job openings:

What states have the most Dental Patient Service Representative jobs?

States with the most job openings for Dental Patient Service Representative jobs include:

Dental Patient Service Representative jobs near you
Infographic showing various Dental Patient Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Dental Patient Service Representative

Westside Family Healthcare Inc

Wilmington, DE • On-site

$17 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

WESTSIDE IS LOOKING FOR Dental Patient Service Representatives!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health equity for all

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

Why You'll Love Working at Westside Family Healthcare

Compensation 

Competitive pay (based on experience)


Paid Time Off
Enjoy 18 days of PTO each year, 10 holidays, Summer Socials, employee appreciate events and more.


Public Service Loan Forgiveness and Tuition Reimbursement
We are a participant in the Public Service Loan Forgiveness program and we also help advance your education with up to $3,000 per year in tuition reimbursement.


Retirement Planning & Financial Well-Being
Day one enrollment into our 401(k) plan, with a company match at 4% match on 5% of your contributions, starting after your first six months. 


Benefits

Medical plan options, dental, vision, disability and life insurance coverage along with fully company paid benefits like Delaware Paid Leave, short-term disability and life insurance.


Work-Life Balance

We believe that great work happens when employees have the time and flexibility to recharge, care for their families, and pursue their interests outside of work. We are committed to fostering a workplace culture that supports a healthy work-life balance and recognizes that personal well-being is essential to long-term success.


Responsibilities of the Dental Patient Services Representative

  1. Greet all patients
  2. Distribute "New Patient" and "Health History" forms to new patients and assist with completion if needed
  3. Register and update current information in Dentrix, with proper spelling and verified information
  4. Verify patient's insurance eligibility with the insurance carrier
  5. Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
  6. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
  7. Diligently manage schedule, adhering to the providers' templates
  8. Contact referrals to setup appointments
  9. Assist in resolving any scheduling problems or rescheduling patients when needed
  10. Complete appointment reminder phone calls


Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Six months of experience using Microsoft Office software

PREFERRED QUALIFICATIONS

  • At least one year of experience in the dental field
  • Experience using Dentrix

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