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Dental Patient Service Representative Jobs (NOW HIRING)

MyCHN

Dental Patient Service Specialist

Houston, TX · On-site

$18 - $24.25/hr

Join MyCHN as a Dental Patient Services Specialist At MyCHN (Community Health Network) , we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston ...

MyCHN

Dental Patient Service Specialist

Houston, TX · On-site

$17.50 - $23.75/hr

Join MyCHN as a Dental Patient Services Specialist At MyCHN (Community Health Network) , we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston ...

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team ... Patient Service Representative 1: The Patient Service Representative 1 demonstrates accountability ...

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How much do dental patient service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for dental patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a dental patient service representative?

Dental Patient Service Representatives are administrative professionals who work in dental offices to assist patients with scheduling appointments, handling billing and insurance inquiries, and providing information about dental services. They serve as the first point of contact for patients, both in person and over the phone, and help ensure the smooth operation of the dental office. Their role requires strong communication, organizational, and customer service skills. By managing patient records and coordinating between patients and dental staff, they contribute to a positive patient experience and efficient practice management.

What are the key skills and qualifications needed to thrive as a dental patient service representative?

To thrive as a Dental Patient Service Representative, you need strong organizational skills, attention to detail, and familiarity with dental terminology, often supported by a high school diploma or equivalent. Experience with dental practice management software, appointment scheduling systems, and insurance verification tools is typically required. Excellent interpersonal skills, professionalism, and the ability to remain calm under pressure help build rapport with patients and support the dental team. These skills ensure efficient office operations, accurate patient records, and a positive patient experience within a busy dental practice.

What are some common challenges dental patient service representatives face and how can they effectively manage them?

Dental Patient Service Representatives often encounter challenges such as managing a high volume of patient inquiries, scheduling conflicts, and addressing patient concerns about insurance or billing. Effectively handling these situations requires strong organizational skills, clear communication, and a compassionate approach to patient care. Building a solid understanding of dental terminology and insurance processes, along with developing problem-solving strategies, can help representatives provide efficient service and create a positive experience for patients.

What is the difference between Dental Patient Service Representative vs Dental Front Desk Coordinator?

AspectDental Patient Service RepresentativeDental Front Desk Coordinator
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentDental offices, clinicsDental offices, clinics
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance processingScheduling, patient communication, administrative tasks

The Dental Patient Service Representative and Dental Front Desk Coordinator roles often overlap in duties like scheduling and patient communication. However, the Dental Patient Service Representative typically emphasizes patient check-in/out and insurance processing, while the Dental Front Desk Coordinator may handle broader administrative tasks. Both roles are essential in dental practices and require similar credentials and work environments.

Is it hard being a dental patient service representative?

Being a dental patient service representative involves handling patient inquiries, scheduling appointments, and managing administrative tasks, which can require strong communication and organizational skills. The job often involves working in a fast-paced environment and may require familiarity with dental software and customer service principles. Overall, it can be manageable with proper training and experience, but it may be challenging during busy periods or when dealing with difficult patients.

What are the duties of a dental patient service representative?

A dental patient service representative is responsible for scheduling appointments, verifying patient information, managing patient records, and handling billing and insurance claims. They serve as the first point of contact for patients, providing customer service and ensuring smooth office operations. Strong communication skills and familiarity with dental software are often required.
More about Dental Patient Service Representative jobs

What cities are hiring for Dental Patient Service Representative jobs?

Cities with the most Dental Patient Service Representative job openings:

What states have the most Dental Patient Service Representative jobs?

States with the most job openings for Dental Patient Service Representative jobs include:

What job categories do people searching Dental Patient Service Representative jobs look for?

The top searched job categories for Dental Patient Service Representative jobs are:

Dental Patient Service Representative jobs near you
Infographic showing various Dental Patient Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Dental Patient Service Representative

Heartland Community Health Center

Lawrence, KS

$19 - $25/hr

Full-time

Medical, Dental

Posted 19 days ago

Job description

Job title
Patient Service Representative – Dental
Reports to
Director of Dental Services and Healthy Futures
Status
Non-Exempt (Hourly $19 - $25)
Job purpose
The Dental Patient Service Representative (PSR) provides high-quality customer service to dental patients by managing scheduling, coordinating communication, and supporting patient navigation to Dental Care Coordinators. The PSR maintains a strong knowledge of dental appointment types, clinical workflows, and insurance basics to ensure accurate scheduling and a positive patient experience.
At Heartland, we are a people-centered environment dedicated to providing exceptional care and service to our patients. This role requires the ability to manage stress and maintain composure in a fast-paced, sometimes high-pressure setting. This role will require the ability to handle difficult situations and calm distressed patients to ensure a safe and supportive atmosphere. A foundational understanding of medical or dental terms to effectively communicate with patients and healthcare professionals is highly preferred.
Duties and responsibilities
  • Patient Interaction amp; Experience:
    • Answer incoming calls promptly and professionally.
    • Address and resolve patient complaints or concerns promptly and professionally.
    • Provide information about the health center’s services, policies, and procedures.
    • Facilitate communication between patients and clinical staff to ensure a smooth experience.
    • Ensure that services are accessible to all patients.
    • Use de-escalation techniques to manage and resolve conflicts calmly and professionally.
    • May respond to crisis phone calls and will need to connect callers to crisis services.
    • Handle patient inquiries and tasks promptly and efficiently to minimize wait times.
    • Ensure that information provided to patients is accurate and complete.
  • Appointment Scheduling:
    • Schedule and confirm patient appointments, ensuring optimal utilization of the provider’s template.
    • Coordinate with clinical staff to accommodate urgent appointments, triage and walk-ins.
    • Coordinate with clinical staff to ensure appointment availability and manage scheduling conflicts.
    • Provide patients with pre-appointment instructions and information; this may include Patient Portal resources.
  • Patient Records Management:
    • Verify and update patient information in the EHR system accurately.
    • Ensure all patient interactions are documented properly and confidentiality is maintained.
  • Insurance and Billing:
    • Verify patient insurance information and assist with pre-authorization when necessary.
    • Inform patients about sliding fee scales, co-pays, deductibles, and other payment responsibilities.
    • Assist patients with basic billing questions and connect with billing department to resolve any discrepancies.
  • Communication:
    • Use effective communication skills to understand and respond to patients’ needs.
    • Transfer calls to appropriate departments or personnel when necessary.
    • Follow up with patients as needed to ensure their needs are met.
  • Confidentiality amp; Patient Privacy:
    • Adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations. By protecting patients’ rights by maintaining confidentiality of personal and financial information.
    • Limit access to patient information to authorized personnel only.
    • Shred or securely dispose of documents containing patient information when they are no longer needed.
    • Conduct conversations involving patient information in private areas where they cannot be overheard by unauthorized individuals.
    • Verify the identity of callers before discussing patient information over the phone.
    • Verify patient identity before sharing information or discussing their appointment information.
    • Use secure channels for electronic communication of patient information (e.g., encrypted emails, secure messaging systems).
    • When scheduling appointments, avoid sharing unnecessary details that could reveal sensitive information to bystanders.
    • Handle patient complaints and issues with empathy and professionalism.
    • Escalate complex issues to the supervisor or appropriate department for resolution.
Qualifications
  • High school diploma or equivalent required; additional education or certification in healthcare administration or a related field preferred.
  • Prior experience in a dental clinic or dental insurance setting.
  • Previous experience in a healthcare setting or patient service role preferred.
  • Previous experience in a call center, customer service, or healthcare setting preferred.
  • Completion of Mental Health First Aid Certificate within 90 days of hire.
  • Excellent interpersonal and communication skills.
  • Excellent verbal communication and listening skills.
  • Proficiency in using EHR systems and basic computer applications (e.g., MS Office, MS Teams).
  • Strong organizational skills and attention to detail.
  • Ability to handle sensitive and confidential information.
  • Problem-solving skills and the ability to work under pressure.
Working conditions
  • Fast-paced call center environment.
  • Extensive use of computers and telephones.
  • Regular interaction with patients, medical staff, and insurance companies.
  • This role may be exposed to infections and contagious diseases.
  • This role is subject to interruptions.
  • This role completes tasks that are performed in close physical proximity to other people.
  • This role requires working indoors in environmentally controlled conditions.
  • This role requires de-escalation skills.
Physical requirements
  • Sufficient visual acuity to be able to read and write and operate equipment common to this position.
  • Ability to sit for extended periods.
  • Manual dexterity to operate office equipment.
  • Moves equipment weighing up to 25 pounds.
  • Moves throughout the building to meet with employees, patients, or visitors.
  • Must be able to remain in a stationary position during shift.
  • Ability to read, write, and speak English.
  • Frequent communication with patients about their experience at the health center. Must be able to exchange accurate information in these situations.
  • Operate a computer and other office equipment, such as tablets, scanners, printers, and phones.
  • Adhere to process protocol or procedures.
Details
  • Hours M – F from 7:30 am – 7 pm as needed (average of 40 hours per week)
    • Hours are approximate and may be altered by supervisor(s) as needed
  • Location: Heartland Community Health Center – 1312 W 6th Street

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