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Dental Patient Service Representative Jobs (NOW HIRING)

Synergy Direct LLC

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Patient Service Representative

Pomona, CA · On-site

$23/hr

The Patient Service Representative will be responsible for: * Serving as the primary point of contact for patients in person and by phone * Greeting patients, assisting with concerns, and escalating ...

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Dental Patient Service Representative information

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How much do dental patient service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for dental patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a dental patient service representative?

Dental Patient Service Representatives are administrative professionals who work in dental offices to assist patients with scheduling appointments, handling billing and insurance inquiries, and providing information about dental services. They serve as the first point of contact for patients, both in person and over the phone, and help ensure the smooth operation of the dental office. Their role requires strong communication, organizational, and customer service skills. By managing patient records and coordinating between patients and dental staff, they contribute to a positive patient experience and efficient practice management.

What are the key skills and qualifications needed to thrive as a dental patient service representative?

To thrive as a Dental Patient Service Representative, you need strong organizational skills, attention to detail, and familiarity with dental terminology, often supported by a high school diploma or equivalent. Experience with dental practice management software, appointment scheduling systems, and insurance verification tools is typically required. Excellent interpersonal skills, professionalism, and the ability to remain calm under pressure help build rapport with patients and support the dental team. These skills ensure efficient office operations, accurate patient records, and a positive patient experience within a busy dental practice.

What are some common challenges dental patient service representatives face and how can they effectively manage them?

Dental Patient Service Representatives often encounter challenges such as managing a high volume of patient inquiries, scheduling conflicts, and addressing patient concerns about insurance or billing. Effectively handling these situations requires strong organizational skills, clear communication, and a compassionate approach to patient care. Building a solid understanding of dental terminology and insurance processes, along with developing problem-solving strategies, can help representatives provide efficient service and create a positive experience for patients.

What is the difference between Dental Patient Service Representative vs Dental Front Desk Coordinator?

AspectDental Patient Service RepresentativeDental Front Desk Coordinator
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentDental offices, clinicsDental offices, clinics
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance processingScheduling, patient communication, administrative tasks

The Dental Patient Service Representative and Dental Front Desk Coordinator roles often overlap in duties like scheduling and patient communication. However, the Dental Patient Service Representative typically emphasizes patient check-in/out and insurance processing, while the Dental Front Desk Coordinator may handle broader administrative tasks. Both roles are essential in dental practices and require similar credentials and work environments.

Is it hard being a dental patient service representative?

Being a dental patient service representative involves handling patient inquiries, scheduling appointments, and managing administrative tasks, which can require strong communication and organizational skills. The job often involves working in a fast-paced environment and may require familiarity with dental software and customer service principles. Overall, it can be manageable with proper training and experience, but it may be challenging during busy periods or when dealing with difficult patients.

What are the duties of a dental patient service representative?

A dental patient service representative is responsible for scheduling appointments, verifying patient information, managing patient records, and handling billing and insurance claims. They serve as the first point of contact for patients, providing customer service and ensuring smooth office operations. Strong communication skills and familiarity with dental software are often required.

What cities are hiring for Dental Patient Service Representative jobs?

Cities with the most Dental Patient Service Representative job openings:

What states have the most Dental Patient Service Representative jobs?

States with the most job openings for Dental Patient Service Representative jobs include:

Dental Patient Service Representative jobs near you
Infographic showing various Dental Patient Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Service Representative

Dental Care Alliance

Denville, NJ • On-site

$19 - $21/hr

Part-time

Medical, Dental

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview

Diamond Spring Dental is looking for a Patient Service Representative in Denville, New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

  • Pay: min$19-max$21 per hour
  • Part time: 18-20hours a week. Monday 9:30 to 6pm and Tuesday 9:30 to 6:30pm
  • Team-oriented work environment with access to modern dental technology

How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.

Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

Responsibilities
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients
Qualifications
  • Experience working in a dental, medical, or other health-care office, preferred
  • Knowledge of insurance plans (HMO/PPO), is a plus
  • Experience answering telephone
  • Must have exceptional customer service skills

 

Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law. 

Employment Type: PART_TIME

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