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Patient Services Assistant Jobs in Philadelphia, PA

Pennsylvania Medicine

Patient Services Associate

Radnor, PA

$15.25 - $19.50/hr

... needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets ... service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be ...

Pennsylvania Medicine

Patient Services Associate

Wayne, PA

$15.50 - $19.50/hr

... needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets ... service experience (Required) · Advanced degree (Associate's, Bachelor's, Master's) may be ...

Penn Medicine

Patient Services Associate

Cherry Hill, NJ

$16.99 - $26.69/hr

The Patient Services Associate (PSA) assists the practice/department in maintaining a patient ... As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets ...

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How much do patient services assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient services assistant in Philadelphia, PA is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $22.55 per hour, depending on experience, location, and employer.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Philadelphia, PA? The most popular types of Patient Services jobs in Philadelphia, PA are:
What are popular job titles related to Patient Services Assistant jobs in Philadelphia, PA? For Patient Services Assistant jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Philadelphia, PA look for? The top searched job categories for Patient Services Assistant jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Patient Services Assistant jobs? Cities near Philadelphia, PA with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Philadelphia, PA as of May 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $39,834 per year, or $19.2 per hour.

Willow Grove - Patient Services Representative Assistant

Lawall Prosthetic and Orthotic Services

Willow Grove, PA • On-site

Full-time

Posted 18 days ago

Job description

Patient Services Assistant (1 positions available)
Fast growing and employee friendly company, with an exciting opportunity for a Patient Services Representative Assistant in our Willow Grove, PA location; the hours are full-time, 8am to 4:30pm, no weekends.
We are seeking a candidate who wants to work in a friendly and safe office environment.
The main duty of this position is to communicate with various insurance companies/plans and our patients in order to provide them with our services.
Essential Functions:
  • Prepare work orders
  • Obtain the proper documents for insurance companies/plans
  • Verify patient benefits and pre-certify our services
  • Prepare and submit chart for billing
  • Conduct, communicate and dress appropriately
  • Exercise knowledge of different insurance company's or plan's procedures
  • Provide excellent customer service to all patients
  • Assure flow of service
  • Assist front desk when needed
  • Perform basic office functions such as faxing, scanning, telephones, and emailing
  • Cover the front desk as needed
  • Complete other duties as assigned
Skills amp; Requirements:
  • Works independently
  • Uses good judgement
  • Makes sound decisions
  • Communicates professionally
  • Works in a fast-paced environment
  • Records correctly and briefly
  • Handles sensitive information in confidence
  • Meets deadlines and prioritizes
  • Proficient in Microsoft Outlook, Word, Excel
  • Organized and detail-oriented
  • High school graduate
  • Knowledge of anatomy and medical code is a plus
We offer great pay to work in great place. If you are someone looking to use your talents to help patients meet their needs we want to hear from you.
This is a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.

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