Position: Patient Coordinator
Work Location: Broomall, PA 19008
Payrate: $17-$19/hr on w2
Duration: 3+ Months role with high chances of extension/conversion
Shift: General Shift
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Job Description:
A Patient Coordinator interacts with physician offices, workers comp carriers, and patients, as well as company personnel, to facilitate the smooth flow and documentation of information during the intake and processing of DME patients.ย The position also coordinates shipping of DME equipment and preparing equipment for patient use.
This position is on-site office work.
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Essential duties/responsibilities:
Verification of current workerโs comp benefits coverage.
Accurate and timely Maintenance and updating of insurance benefits coverage, ordering physician, diagnosis, and other pertinent information for current patients on an ongoing basis.
Answering telephones, interacting with the patients, receiving orders from referral sources and tracking new referrals while providing exceptional customer service.
Complete all patient information timely and accurately.
Comply with company policies and assist with quality improvement data and quality program to meet Company and accreditation standards.
Acquiring working knowledge of DME products and services offered by the Company and applicable insurance coverage criteria for reimbursement.
Monitor and record patient, physician, attorney, and referral source communications timely and accurately.
Obtain authorization from insurance companies and Third-Party administrators when necessary
Prepare all paperwork for the billing process and communicate with appropriate dept.
Interact with Virtual and (infrequent) walk-in customers, providing exceptional customer service.
Inventory management of DME equipment and Accessories.
Rental management of equipmentย ย
Prepare and ship equipmentย
Other duties as assigned by supervisor
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Qualifications/Specific Requirements:
High school diploma or equivalent required, 2- 4-year college degree preferred
Efficient in Microsoft Word and Excel
Brightree/My Forms knowledge (preferred, but not required)
Being able to work in a fast-paced environment
Excellent oral and written communication skills
Intake experience Preferred
Excellent customer service skills
Excellent detail orientation
Strong work ethic and ability to work as a team
Bilingual in English/Spanish is a plus
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Working Conditions and Physical Demands:
The ideal candidate will work primarily in our on-site modern office environment
Being able to lift a minimum weight of 25 pounds.
Will be in contact with disinfectant chemicals from cleaning DME rental equipment.
Applicants must pass a criminal background check and are subject to drug testing.
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In compliance with ADA, the employer will provide reasonable accommodation to qualified individuals with disabilities and encourage both prospective employees and incumbents to discuss potential accommodation with the Employer
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Client reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The company remains an โAt-Willโ employer. Qualified employees who require reasonable accommodation to perform the essential function of the position should notify their supervisor.