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Lead Patient Service Representative Jobs (NOW HIRING)

clh

Patient Service Representative

Valencia, PA

$16.75 - $21.50/hr

POSITION SUMMARY The Patient Service Representative is responsible for assisting with the coordination of referrals, and entering the patient's clinical data into our system. The ideal Patient ...

clh

Patient Service Representative

Valencia, PA · On-site

$16.75 - $21.50/hr

POSITION SUMMARY The Patient Service Representative is responsible for assisting with the coordination of referrals, and entering the patient's clinical data into our system. The ideal Patient ...

clh

Patient Service Representative

Valencia, PA · On-site

$16.75 - $21.50/hr

POSITION SUMMARY The Patient Service Representative is responsible for assisting with the coordination of referrals, and entering the patient's clinical data into our system. The ideal Patient ...

Synergy Direct LLC

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Patient Service Representative

Santa Monica, CA · On-site

$24/hr

The Patient Service Representative will be responsible for: * Serving as the primary point of contact for patients in person and by phone * Greeting patients, assisting with concerns, and escalating ...

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How much do lead patient service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for lead patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a Lead Patient Service Representative job?

A Lead Patient Service Representative oversees front desk operations in a healthcare setting, ensuring efficient patient check-ins, scheduling, and customer service. They support and train patient service staff, handle escalated patient concerns, and coordinate administrative tasks to improve workflow. This role requires strong communication, leadership, and organizational skills to maintain a smooth patient experience and support the healthcare team.

What are the key skills and qualifications needed to thrive in the Lead Patient Service Representative position, and why are they important?

To thrive as a Lead Patient Service Representative, you need a solid background in medical administrative processes, insurance verification, and patient registration, often backed by experience in healthcare settings and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing platforms is commonly required, as are HIPAA and customer service certifications. Exceptional leadership, conflict resolution, and strong communication skills help you stand out when managing teams and addressing patient concerns. These skills and qualities ensure efficient front office operations, positive patient experiences, and effective team coordination in fast-paced healthcare environments.

What are the typical daily responsibilities of a Lead Patient Service Representative?

As a Lead Patient Service Representative, your daily responsibilities include overseeing front desk operations, guiding and supporting a team of patient service representatives, and ensuring all patient interactions are handled professionally and efficiently. You'll coordinate schedules, resolve escalated patient concerns, verify insurance and registration details, and help train new staff members. Additionally, you may work closely with clinical teams, billing departments, and management to maintain consistent workflows and uphold service standards. Your role is pivotal in fostering a welcoming environment and ensuring smooth administrative operations within the healthcare facility.

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Lead Patient Service Representative jobs near you
Infographic showing various Lead Patient Service Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 37% Full Time, 52% Part Time, 1% Temporary, and 8% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Lead Patient Service Rep-Primary care

Lead Patient Service Rep-Primary care

Nemours Children's Health

Paoli, PA • On-site

$17 - $21.75/hr

Full-time

Posted 7 days ago

Nemours Children's Health rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

70th of 870 rated healthcare providers

Job description

Job Description
Nemours is seeking a Lead Patient Service Rep.
Primary Function
  1. The Lead PSR oversees and provides resources to clerical associates (PSRs and MAs) by ensuring that any changes in workflow or processes are implemented accordingly. The Lead PSR monitors the ongoing clerical performance of the PSRs and MAs, provides coaching and feedback to clerical staff as needed and collaborates with the office leadership team to facilitate the day to day operations of the office.
  2. The Lead PSR is responsible for performance or delegation of daily office functions related to appointment scheduling, patient intake including data verification, charge entry and revenue cycle and front office communications. The Lead PSR reports to the Office Manager any deficiencies on issues related to the functions of the front office.

Essential Functions
  1. Performs and oversees the essential functions as delineated in the PSR II job description.
  2. Participates in the hiring of front office staff. Precepts orientation process of new clerical associates to ensure they meet their 90 day review goals.
  3. Provides timely feedback to clerical staff and office manager related to clerical functions as part of the annual evaluation process. Coaches and reeducates clerical staff as needed and escalates repeated issues to office manager for appropriate corrective action.
  4. Ensures that the clerical staff is following appropriate office policies and procedures. Completes annual competencies for PSR staff. Assists with annual competencies for MAs related to their front office functions.
  5. Delegates and ensures clerical staff have completed their tasks accurately and timely. Collaborates with other Nemours departments, i.e., Billing Liaisons, Revenue Cycle, Continous Improvement, etc. Uses appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative feedback to clerical staff.
  6. Coordinates and maintains clerical staff schedules.
  7. Maintains a professional clerical environment and ensures Nemours Standards of Behavior are enforced.
  8. Serves as the SuperUser and Preceptor for the clerical staff.

Non-Essential Functions
  1. Completes all tasks according to Standard Business Practices.
  2. Supports Nemours Mission, Vision and Values.
  3. Respects the confidentiality of all patient information.
  4. Monitors and ensures patient safety and office cleanliness and security.
  5. Monitors and opens, sorts and routes mail, labs and consult reports.
  6. Participates in office and departmental system wide quality assessment and improvement activities.
  7. Maintains positive professional relationships with providers and coworkers.
  8. Checks status of patients waiting and advises of progress.
  9. Monitor waiting room and keeps patients informed as to schedule delays.

Job Related Experience
High School diploma required
3 or more years of Job related experience required.
Insurance verification experience is a plus
About Us
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org.

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About Nemours Children's Health

Sourced by ZipRecruiter

Nemours Children’s Health, situated in Rockland, Delaware, US, operates within the healthcare industry. The company is a prominent health system offering pediatric care in Delaware, New Jersey, Pennsylvania, and Florida. It was founded in 1936 by Alfred I duPont, philanthropist and industrialist, to improve the health of children. The core values of Nemours include quality, accountability, respect, and teamwork. Its mission is to provide leadership, institutions, and services to restore and foster a healthy tomorrow for children. The non-profit organization is unique in that its primary focus is on patient families, ensuring the highest standards of pediatric care. Notably, Nemours is consistently ranked among the top children's hospitals in the US and has its own renowned research center, the Nemours Biomedical Research.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Rockland, DE, US

Year founded

1936

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