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Patient Service Representative Kaiser Permanente Jobs

Kaiser Permanente

Patient Access Representative

Seattle, WA · On-site

$19.75 - $25/hr

Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan.

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How much do patient service representative kaiser permanente jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for patient service representative kaiser permanente in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What does a patient service representative at Kaiser Permanente do?

A Patient Service Representative at Kaiser Permanente is responsible for greeting patients, scheduling appointments, answering phone calls, verifying insurance information, and assisting with billing inquiries. They serve as the first point of contact for patients and play a key role in ensuring a smooth and positive experience. Additionally, they may handle patient records, process paperwork, and coordinate communication between patients and healthcare providers. Their work is essential in supporting the overall efficiency and quality of care at Kaiser Permanente clinics and medical offices.

What skills and qualifications are needed to thrive as a patient service representative at Kaiser Permanente?

To thrive as a Patient Service Representative at Kaiser Permanente, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with prior experience in healthcare or customer service preferred. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient patient interactions, accurate information management, and a positive healthcare experience for both patients and staff.

How does a patient service representative at Kaiser Permanente typically collaborate with medical staff and other departments?

As a Patient Service Representative at Kaiser Permanente, you will frequently coordinate with nurses, physicians, and administrative staff to ensure smooth patient flow and address patient needs efficiently. This involves verifying patient information, scheduling appointments, and sometimes relaying messages between patients and clinical teams. Strong communication and organizational skills are essential, as you'll often serve as the bridge between patients and various healthcare providers. Collaboration is key to maintaining high-quality service and supporting a positive patient experience.

What is the difference between Patient Service Representative Kaiser Permanente vs Medical Receptionist?

AspectPatient Service Representative Kaiser PermanenteMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentHealthcare clinics, hospitals, Kaiser Permanente facilitiesMedical offices, clinics, hospitals
Employer & IndustryKaiser Permanente, healthcare industryVarious healthcare providers, clinics, hospitals
Job FunctionsPatient check-in, scheduling, insurance verificationPatient check-in, appointment scheduling, data entry

Both roles involve patient interaction, scheduling, and administrative tasks within healthcare settings. The main difference is that Patient Service Representatives Kaiser Permanente specifically work within the Kaiser Permanente system, often handling insurance verification and patient flow for that organization, while Medical Receptionists may work across various healthcare providers with similar duties.

What skills do you need to be a patient service representative Kaiser Permanente?

A patient service representative at Kaiser Permanente needs strong communication and customer service skills to assist patients effectively. They should be proficient in using electronic health record systems, have good organizational abilities, and be able to handle sensitive information with confidentiality. Additionally, interpersonal skills and the ability to multitask are important for success in this role.
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Patient Service Representative Kaiser Permanente jobs near you
Infographic showing various Patient Service Representative Kaiser Permanente job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Service Representative- Ambulatory Services

Kaiser Permanente

Palm Desert, CA • On-site

Other

Posted 6 days ago

Job description

Job Summary:
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.
Essential Responsibilities:
  • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

    • Customer Service (Greeting, navigating, instructing/educating)
    • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
    • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.
    • Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.
    • Provides patient information to family members, following established patient confidentiality guidelines.
    • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
    • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.
    • Follows KP Service Standards.

      • General Job Functions:
      • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.
      • Ensures current schedules are accurate, makes authorized changes as appropriate.
      • Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.
      • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
      •  Answers calls and relays messages to staff.
      • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.
      • Provides patient instructions as appropriate.
      • Performs related clerical duties as required, such as direct booking, copying, etc.
      • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.
      • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.
      • May assist in orienting new employees.
      • Maintains courteous relations with patients and staff.
      • Follows Labor Management Principals.
      • May perform other duties as required.
      • Cash Handling
      • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.
      • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.
      • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.
      • Additional duties for Service Representatives in Optical Services to include:
      • Coordinates eyewear for delivery to patient.
      • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics.
      • Assists with inventory control procedures.
      • Additional duties for Service Representative in Laboratory to include:  
      • Explains proper specimen collection to members, rejects unsatisfactory specimens.
      • Assures all pertinent information is entered into system during accessioning.
      • Updates and maintains all necessary logs.
      • Accessions laboratory requests in Health Connect/Laboratory Information System.
      • Maintains all printers - sorts and distributes results from printer processing.
      • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.

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