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Patient Service Representative Kaiser Permanente Jobs

Kaiser Permanente

Patient Access Representative

Seattle, WA · On-site

$19.75 - $25/hr

Customer Service: Adhere to Kaiser Permanente behavior & appearance standards; Demonstrate strong ... KAISER TITLE: Patient Access Representative LOCATION: Seattle, Washington REQNUMBER: 1432667 ...

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How much do patient service representative kaiser permanente jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient service representative kaiser permanente in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What does a patient service representative at Kaiser Permanente do?

A Patient Service Representative at Kaiser Permanente is responsible for greeting patients, scheduling appointments, answering phone calls, verifying insurance information, and assisting with billing inquiries. They serve as the first point of contact for patients and play a key role in ensuring a smooth and positive experience. Additionally, they may handle patient records, process paperwork, and coordinate communication between patients and healthcare providers. Their work is essential in supporting the overall efficiency and quality of care at Kaiser Permanente clinics and medical offices.

How does a patient service representative at Kaiser Permanente typically collaborate with medical staff and other departments?

As a Patient Service Representative at Kaiser Permanente, you will frequently coordinate with nurses, physicians, and administrative staff to ensure smooth patient flow and address patient needs efficiently. This involves verifying patient information, scheduling appointments, and sometimes relaying messages between patients and clinical teams. Strong communication and organizational skills are essential, as you'll often serve as the bridge between patients and various healthcare providers. Collaboration is key to maintaining high-quality service and supporting a positive patient experience.

What skills and qualifications are needed to thrive as a patient service representative at Kaiser Permanente?

To thrive as a Patient Service Representative at Kaiser Permanente, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with prior experience in healthcare or customer service preferred. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving abilities distinguish top performers in this role. These skills ensure efficient patient interactions, accurate information management, and a positive healthcare experience for both patients and staff.

What is the difference between Patient Service Representative Kaiser Permanente vs Medical Receptionist?

AspectPatient Service Representative Kaiser PermanenteMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentHealthcare clinics, hospitals, Kaiser Permanente facilitiesMedical offices, clinics, hospitals
Employer & IndustryKaiser Permanente, healthcare industryVarious healthcare providers, clinics, hospitals
Job FunctionsPatient check-in, scheduling, insurance verificationPatient check-in, appointment scheduling, data entry

Both roles involve patient interaction, scheduling, and administrative tasks within healthcare settings. The main difference is that Patient Service Representatives Kaiser Permanente specifically work within the Kaiser Permanente system, often handling insurance verification and patient flow for that organization, while Medical Receptionists may work across various healthcare providers with similar duties.

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Patient Service Representative Kaiser Permanente jobs near you
Infographic showing various Patient Service Representative Kaiser Permanente job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Access Representative (Evening Shift)

Kaiser Permanente

Seattle, WA • On-site

$19.75 - $25/hr

Other

Posted 9 days ago

Job description

Job Summary:
Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services. May perform duties related to cash collection and depositing. Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser Permanente. Essential Responsibilities:
  • Patient Access and Registration: Answer phones; Perform appointment making processes; Complete accurate patient registration, such as verification of patient demographics and payor coverage; Perform check-in, check-out, admit and discharge tasks; Build and maintain appointing templates; Perform MyGH set up verification; Communicate with patients via multiple channels; Process internal and external referrals.
  • General Account Management: Confirm and set up payor coverage structures; Obtain prior authorization for services; Process appropriate items in the patient, claim edit and charge review work queues; Act as liaison to Patient Financial Services and the Health Plan; Communicate with external government payors and employers, as necessary; Perform manual service capture and data entry; Act as liaison to Health Information Management Coding Specialist for facility specific coding issues; Apply account review criteria and billing guidelines in preparation for off-site billing of professional services; Provide fee estimates for KP services; Assist patients with billing questions.
  • Cash Collection and Depositing: Collect co-pays and cost shares for services; Process refunds; Perform daily cash reconciliation and reporting for retail transactions; Process daily till closeout; Prepare bank documentation, combine and reconcile deposits of cashiers in the facility.
  • Customer Service: Adhere to Kaiser Permanente behavior & appearance standards; Demonstrate strong customer service and communication skills; Treat customers with courtesy and respect; Adhere to HIPAA and patient confidentiality requirements; May act as a guide when a patient accesses Kaiser Permanente services.

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