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Patient Representative Jobs (NOW HIRING)

The Steadman Clinic

Patient Representative

Basalt, CO · On-site

$22/hr

Patient Representative Status : Full-time, year-round; Benefits Eligible Classification : Non-Exempt - Hourly Location : This is an in-office position primarily based at our Aspen and Basalt Clinic ...

Ivy Rehab Network

Patient Representative

Attleboro, MA · On-site

$18 - $20/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab Network

Patient Representative

Wantagh, NY

$18 - $19/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab Network

Patient Representative

Manalapan, NJ · On-site

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab

Patient Representative

Greenwich, CT

$19 - $22/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

The Steadman Clinic

Patient Representative

Basalt, CO · On-site

$22 - $24/hr

Patient Representative Status : Full-time, year-round; Benefits Eligible Classification : Non-Exempt - Hourly Location : This is an in-office position primarily based at our Aspen and Basalt Clinic ...

Ivy Rehab Network

Patient Representative

Wantagh, NY · On-site

$18 - $19/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

PediaTrust

Patient Representative

Hinsdale, IL · On-site

Job Type Part-time Description Patient Representative - The Friendly Face of Our Practice As a Patient Representative in our practice, you'll play a vital role in creating a welcoming, supportive ...

Ivy Rehab Network

Patient Representative

Harrison, NY · On-site

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab

Patient Representative

Northport, NY

Patient Representative - Part-time State of Location: New York Position Summary: Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work ...

Ivy Rehab Network

Patient Representative

Kingston, NY · On-site

$20 - $21/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

The Steadman Clinic

Patient Representative

Basalt, CO

$22 - $24/hr

Patient Representative Status : Full-time, year-round; Benefits Eligible Classification : Non-Exempt - Hourly Location : This is an in-office position primarily based at our Aspen and Basalt Clinic ...

Ivy Rehab Network

Patient Representative

Attleboro, MA · On-site

$18 - $20/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab

Patient Representative

Coventry, RI

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab Network

Patient Representative

Coventry, RI · On-site

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab Network

Patient Representative

Greenwich, CT · On-site

$19 - $22/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab Network

Patient Representative

Coventry, RI · On-site

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

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How much do patient representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for patient representative in the United States is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.40 per hour, depending on experience, location, and employer.

What Is a Patient Representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a Patient Representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

What are patient representatives?

Patient representatives are professionals who act as liaisons between patients and healthcare providers. They help patients navigate the healthcare system, address concerns or complaints, and ensure that patients understand their rights and medical information. Patient representatives work to resolve issues, advocate for patients’ needs, and improve the overall patient experience within healthcare facilities. Their role is vital in fostering clear communication and trust between patients and medical staff.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

How does a Patient Representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.
More about Patient Representative jobs
What cities are hiring for Patient Representative jobs? Cities with the most Patient Representative job openings:
Who are the top companies hiring for Patient Representative jobs? The top employers for Patient Representative jobs are:
What states have the most Patient Representative jobs? States with the most job openings for Patient Representative jobs include:
What are popular job titles related to Patient Representative jobs? For Patient Representative jobs, the most frequently searched job titles are:
Patient Representative jobs near you
Infographic showing various Patient Representative job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,810 per year, or $23 per hour.
Patient Representative

Patient Representative

The Steadman Clinic

Basalt, CO • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Type
Full-time
Description
About The Steadman Clinic:
Join The Steadman Clinic Team and embark on a rewarding career where you can make a life-changing, and often lifestyle-saving, impact on the lives of professional athletes and community members alike. Here, you won't just be part of a world-renowned orthopedic team; you'll play a vital role in delivering exceptional, patient-centered care that transforms lives. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people's lives. This is more than a job; it's an opportunity to blend your professional passion with an extraordinary lifestyle in the heart of the Rockies. Come be part of something truly special!
POSITION DETAILS
Job Title: Patient Representative
Status: Full-time, year-round; Benefits Eligible
Classification: Non-Exempt - Hourly
Location: This is an in-office position primarily based at our Aspen and Basalt Clinic locations.
Schedule: Monday - Friday; shift dependent on business needs
Pay Range: The entry pay for this position is $22.00/hour and is dependent on experience. Entry pay will increase from this base rate based on health care or applicable customer service experience.
POSITION OVERVIEW
The Patient Representative is a key member of the operations team, responsible for providing a warm and welcoming experience for patients from the moment they arrive. This role includes greeting patients, handling administrative tasks associated with patient processing, and ensuring the waiting area is clean and inviting. The Patient Representative serves as an excellent communicator, adept at interacting with individuals across all professional levels and adapting to the needs of a dynamic environment. This position also involves managing correspondence as directed, performing front desk duties such as answering phones, directing calls, assisting patients with inquiries or concerns, and determining access for unscheduled visitors.
CORE RESPONSIBILITIES
  • Greet and check patients in and out, ensuring all registration forms are complete and up to date. Scan and verify current insurance cards and driver's licenses. Schedule follow-up appointments as needed, providing clear instructions to patients.
  • Review clinic schedules daily in advance, noting patients who require updated paperwork, have outstanding balances, or need copay collection.
  • Maintain the organization and appearance of the waiting area throughout the day, including stocking and tidying the beverage counter.
  • Ensure all patient rooms and front desk areas are stocked with business cards and relevant materials.
  • Manage all incoming and outgoing clinic correspondence throughout each day, including mail, interoffice communication, and special deliveries.
  • Check and return messages, respond to emails, and relay important updates to appropriate team members in a timely manner.
  • Process patient payments to the clinic as needed: input patient charges on a continual basis, collect and record payments and payment information, balance cash drawer and prepare and reconcile daily deposit funds; use correct procedure to document and report any discrepancies.
  • Collect payments on past due balances, copays, and private pay accounts; initiate payment plans when necessary.
  • Maintain adequate cash denominations to make change and ensure the safekeeping of all funds collected during the day.
  • Provide administrative support to clinic teams and physicians as needed.
  • Assist with onboarding and training new front desk staff, including shadowing, answering questions, and verifying understanding.
  • Occasionally travel to cover shifts at other clinic locations; mileage reimbursement provided.
  • Demonstrate knowledge and adherence to patient privacy rights and HIPAA regulations.
  • Safeguards all medical, financial, and sensitive information-whether printed, electronic, or verbal-to ensure patient privacy and compliance with confidentiality standards.
  • Access and use only the minimum necessary patient-identifiable information required to fulfill job duties, and strictly for authorized purposes.
  • Maintain a professional demeanor in all interactions and represent The Steadman Clinic with integrity and maturity.
  • Foster collegial relationships with patients, coworkers, and partners such as Steadman Philippon Research Institute and hospital personnel.
  • Uphold a personal commitment to the mission and values of The Steadman Clinic.
  • Attend staff meetings and other required meetings to stay informed and aligned with clinic operations.
  • Follow all policies and procedures as outlined in the Employee Handbook.

Perform other related duties as assigned.
Please note, the responsibilities and scope outlined in this document are not exhaustive and may evolve based on the business's needs. This job description serves as a general overview of key duties and responsibilities but is not intended to be a comprehensive list of all tasks required for the position. Duties may change at any time, with or without notice, and at the sole discretion of The Steadman Clinic.
Requirements
MINIMUM QUALIFICATIONS
  • High school diploma or GED required; minimum of one year of experience in a patient-facing or customer service role.
  • Strong organizational, written, verbal, and interpersonal communication skills.
  • Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
  • Excellent telephone etiquette and customer service skills, including the ability to remain calm and courteous when addressing concerns or managing difficult interactions.
  • Proven ability to work efficiently in a fast-paced environment, prioritize multiple tasks, and adapt to a dynamic work setting.
  • Team-oriented with a proactive, energetic, and patient-focused approach to care delivery.
  • Prior experience in a medical practice or healthcare setting preferred.
  • Familiarity with medical insurance billing and terminology is a plus.

EMPLOYEE BENEFITS:
We support our employees and their families with a robust, comprehensive benefits package to ensure life in the mountains doesn't come with compromise. Come work with us to enhance your career and thrive in our mountain communities. Benefits eligible employees receive the following:
  • Health, Dental and Vision Insurance with generous premium subsidies for you and your family.
  • 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
  • Paid Holidays, PTO & STO! Staff receive 9 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
  • Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.
  • Discretionary Bonus Program and Wellness Benefit.
  • Employee Assistance Program with confidential support from licensed professionals.
  • Referral Program Incentive.

HOW TO APPLY: Applications will be accepted and reviewed on a rolling basis for 30 days from the date of posting. If the position remains vacant after this period, applications will continue to be accepted until the role is filled. Once the position is filled, the job posting will be removed. To apply, please submit your online application through the "Apply" link on this page. Applicants should include a resume and a brief cover letter.
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
Salary Description
Starts at $22/hour

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