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Patient Representative Jobs (NOW HIRING)

Maimonides Health

Patient Representative

Brooklyn, NY · On-site

$29K - $37K/yr

Patient Representative Serves as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists ...

Maimonides Health

Patient Representative

Brooklyn, NY

$29K - $37K/yr

Patient Representative Serves as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists ...

Sun River Health

Patient Representative

Patchogue, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

Brightpoint Health

Patient Representative

New York, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

Ivy Rehab Network

Patient Represenative

Tewksbury, MA · On-site

$21 - $23/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab

Patient Representative

Harrison, NY · On-site

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

The Steadman Clinic

Patient Representative

Basalt, CO · On-site

$22/hr

Patient Representative Status : Full-time, year-round; Benefits Eligible Classification : Non-Exempt - Hourly Location : This is an in-office position primarily based at our Aspen and Basalt Clinic ...

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How much do patient representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for patient representative in the United States is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.40 per hour, depending on experience, location, and employer.

What Is a Patient Representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a Patient Representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

What are patient representatives?

Patient representatives are professionals who act as liaisons between patients and healthcare providers. They help patients navigate the healthcare system, address concerns or complaints, and ensure that patients understand their rights and medical information. Patient representatives work to resolve issues, advocate for patients’ needs, and improve the overall patient experience within healthcare facilities. Their role is vital in fostering clear communication and trust between patients and medical staff.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

How does a Patient Representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.
More about Patient Representative jobs
What cities are hiring for Patient Representative jobs? Cities with the most Patient Representative job openings:
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What states have the most Patient Representative jobs? States with the most job openings for Patient Representative jobs include:
What are popular job titles related to Patient Representative jobs? For Patient Representative jobs, the most frequently searched job titles are:
Patient Representative jobs near you
Infographic showing various Patient Representative job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,810 per year, or $23 per hour.
Patient Representative

Patient Representative

Cabarrus Rowan Community Health Centers, Inc

Charlotte, NC • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Title: Patient Representative I
Department: Patient Services
Status: Non-Exempt
Position Classification/Category: Clerical
Level: N/A
Location: Assigned Clinic
Hourly Pay Range:
Reports To: Site Coordinator
Direct Reports: N/A
Summary of Position
Under the direct supervision of the Site Coordinator, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Patient Representative facilitates patient entry into Cabarrus Rowan Community Health Centers (CRCHC), including greeting client, answering phone calls, and scheduling appointments.
Minimum Qualifications
Ability to read, write and comprehend the English language. Communicates effectively. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.
•
Experience: One year or less of clerical experience in an office setting
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Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment.
•
Additional skills preferred: Bilingual in Spanish and English
Education: High school diploma or GED. Associates Degree preferred.
Certification(s)/Licensure: N/A
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
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Repetitive movement of hands and fingers - typing and/or writing.
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Occasional standing, walking, stooping, kneeling or crouching.
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Reach with hands and arms.
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Talk and hear.
Key Responsibilities
1.
Demonstrate the ability to express the high-quality level of customer service to all patients, staff, board members, providers, and vendors.
2.
Can verbalize knowledge of chain of command and direct supervisor information.
3.
Reports on time and checks schedule and organizes patient flow.
Cabarrus Rowan Community Health Centers
Patient Representative I October 9, 2025 2 of 3
4.
Demonstrates ability to obtain payment information and ability to create claim to be submitted for reimbursement.
5.
Can verbalize knowledge of required screening forms for UDS and other QI.
6.
Maintains accurate documentation and registration updates in EMR based on documentation procedures.
7.
Demonstrate ability to adhere to scheduling protocol as it relates to scheduling of all appointment types (including medical, behavioral health, psych, dental, ambulatory procedures)
8.
Demonstrate ability to adhere to clinical protocol to assist patient with appointments and re-routing patient to triage as necessary.
9.
Under adequate supervision, demonstrates ability to explain the sliding scale program to all patients and accurately process the program application.
10.
Under adequate supervision, demonstrates the ability to compose messages to provider/staff regarding patient communication.
11.
Demonstrates accurate knowledge and comprehension of patient registration duties not limited to medical, dental, referral information, and insurance verification information.
12.
Demonstrates accurate ability to enter patient registration information into EMR system.
13.
Verbalizes knowledge of HIPAA, patient demographic, and benefits information.
14.
Maintains safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate care to patients.
15.
Maintains patient confidentiality and protects operations by keeping protected health information confidential and secure.
16.
Participates in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate educational trainings offered on regular basis for professional development.
17.
Maintains strict adherence to infection control guidelines established by the organization.
18.
Work early /night clinic and weekends as needed.
19.
Ability to travel to other CRCHC to cover as needed.
20.
Translation services will be expected upon request from management.
21.
Perform other duties as assigned.

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