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Patient Care Rep Jobs (NOW HIRING)

Sentara Healthcare

Patient Care Representative

Hampton, VA · On-site

$16.50 - $20.25/hr

Overview As a Patient Care Representative with Sentara, you will be responsible for registration process of new and current patients at the site. Primary responsibility will focus on completing check ...

The Urgent Care LLC

Patient Care Representative

Harvey, LA · On-site

$14.50 - $18/hr

Patient Care Representative Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with ...

The Urgent Care LLC

Patient Care Representative

La Place, LA · On-site

$15.50 - $19.25/hr

Patient Care Representative Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with ...

The Urgent Care LLC

Patient Care Representative

Gretna, LA · On-site

$14.25 - $17.50/hr

Patient Care Representative Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with ...

The Urgent Care LLC

Patient Care Representative

New Orleans, LA · On-site

$15.75 - $19.25/hr

Patient Care Representative Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with ...

BANDANA

Patient Care Representative

Manhattan, NY · On-site

$18/hr

Patient Care Representative Gramercy Surgery Center is hiring for a Patient Care Representative Position in Gramercy, New York City. Base pay starts at $18/hr. #TransparentPay #TransparentSalaries ...

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Patient Care Rep information

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How much do patient care rep jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient care rep in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a patient care rep?

A Patient Care Representative is a healthcare professional who acts as a liaison between patients and medical staff. They help patients with scheduling appointments, answering questions about services, handling billing inquiries, and ensuring a positive experience during their visit. Patient Care Representatives also collect and update patient information, assist with insurance verification, and help resolve any concerns patients may have. Their goal is to support both patients and healthcare providers by facilitating effective communication and service.

What skills and qualifications are needed to be a patient care rep?

To thrive as a Patient Care Representative, you need strong customer service abilities, knowledge of healthcare procedures, and often a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typical. Excellent communication, patience, and problem-solving skills make someone stand out in this role. These competencies ensure efficient patient interactions, accurate information handling, and a positive experience for both patients and healthcare providers.

What are common challenges faced by patient care reps, and how can they be managed?

Patient Care Representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and coordinating between multiple departments. To handle these effectively, strong organizational skills and the ability to remain calm under pressure are essential. Building solid communication skills helps in clearly relaying information and resolving issues efficiently, while familiarity with healthcare systems and patient privacy regulations ensures accuracy and compliance. Many organizations provide ongoing training and support to help representatives navigate these challenges and grow in their careers.

What is the difference between Patient Care Rep vs Medical Assistant?

AspectPatient Care RepMedical Assistant
Required CredentialsHigh school diploma; certification often preferredHigh school diploma; certification or diploma from accredited program often required
Work EnvironmentMedical offices, hospitals, clinics; focus on patient interaction and administrative tasksClinics, hospitals; clinical and administrative duties, including basic patient care
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHospitals, outpatient clinics, physician offices
Common Search & Comparison IntentYesYes

Patient Care Representatives primarily handle administrative tasks and patient communication, while Medical Assistants perform clinical duties alongside administrative work. Both roles support patient care but differ in responsibilities and required credentials.

How do you become a patient care representative?

To become a patient care representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers prefer candidates with healthcare or customer service experience, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.
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What cities are hiring for Patient Care Rep jobs?

Cities with the most Patient Care Rep job openings:

What states have the most Patient Care Rep jobs?

States with the most job openings for Patient Care Rep jobs include:

Patient Care Rep jobs near you
Infographic showing various Patient Care Rep job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.

Patient Care Representative

KeyBridge Medical Revenue Care

Lima, OH • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
Patient Care Representative
Lima, OH
Patient Care Representative - ARM Team
Hybrid
Join a Best Places to Work Winner - 18 Years Running!
Do you have experience a passion for helping others? Looking for full-time work with a company known for its award-winning culture?
KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our ARM team.
About KeyBridge
At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we're committed to compassion, integrity, and excellence.
Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.
Position Overview
As an ARM Patient Care Representative, you'll serve as the trusted voice of our healthcare clients-guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.
What You'll Do
  • Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.

  • Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.

  • Navigate multiple systems: Work across various medical and internal systems to locate information and support patients with complex inquiries.

  • Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.

  • Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

What We Offer:
  • Paid training

  • Health, Dental and Vision Insurance after 30 days

  • PTO accrual that begins upon hire and can be used after 30 days

  • Supportive leadership and growth opportunities

  • A fun hybrid work environment

  • A company culture you'll be proud to be part of

Requirements
  • Strong written and verbal communication skills along with excellent active listening
  • Positive, professional attitude with a drive to succeed
  • Ability to multitask and adapt in a high-volume call center
  • Work efficiently across multiple systems
  • Proficiency with Microsoft Office (Outlook, Teams)
  • Ability to understand and follow written, oral, and visual instructions
  • Reliable, punctual, and team-oriented
  • Be available Monday-Friday between 8am-6pm
  • Ability to pass ACA certification tests when eligible
  • No experience required-we train you

Salary Description
$16-$20

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