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Patient Care Rep Jobs (NOW HIRING)

42 NORTH DENTAL LLC

Patient Care Representative

Newton, MA · On-site

$18.75 - $23/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 NORTH DENTAL LLC

Patient Care Representative

Worcester, MA · On-site

$17 - $21/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

East Hartford, CT · On-site

$17 - $20.75/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Abington, MA · On-site

$18 - $22.25/hr

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires ...

42 North Dental

Patient Care Representative

Newington, CT · On-site

$17 - $21/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Somerville, MA · On-site

$18.50 - $23/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Elkhart, IN · On-site

$16.25 - $20/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Natick, MA · On-site

$17.50 - $21.75/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Branford, CT

$16.75 - $20.75/hr

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires ...

42 NORTH DENTAL LLC

Patient Care Representative

Beverly, MA · On-site

$18.75 - $23.25/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Meriden, CT · On-site

$16.75 - $20.75/hr

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires ...

42 NORTH DENTAL LLC

Patient Care Representative

Waltham, MA · On-site

$18.25 - $22.75/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Hellertown, PA · On-site

$16 - $19.75/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Torrington, CT · On-site

$16.75 - $20.75/hr

Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Howell, MI · On-site

$16 - $19.75/hr

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires ...

42 North Dental

Patient Care Representative

Needham, MA · On-site

$18.50 - $23/hr

This is a Part-Time Patient Care Representative role. The schedule for this role is: Monday- Friday: 8am-12pm. 42 North Dental is committed to helping our supported practices provide quality dental ...

42 North Dental

Patient Care Representative

Nashua, NH · On-site

$17.25 - $21.25/hr

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires ...

42 North Dental

Patient Care Representative

Blissfield, MI

$16 - $19.50/hr

This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires ...

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Patient Care Rep information

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How much do patient care rep jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for patient care rep in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Patient Care Rep vs Medical Assistant?

AspectPatient Care RepMedical Assistant
Required CredentialsHigh school diploma; certification often preferredHigh school diploma; certification or diploma from accredited program often required
Work EnvironmentMedical offices, hospitals, clinics; focus on patient interaction and administrative tasksClinics, hospitals; clinical and administrative duties, including basic patient care
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHospitals, outpatient clinics, physician offices
Common Search & Comparison IntentYesYes

Patient Care Representatives primarily handle administrative tasks and patient communication, while Medical Assistants perform clinical duties alongside administrative work. Both roles support patient care but differ in responsibilities and required credentials.

What is a Patient Care Representative?

A Patient Care Representative is a healthcare professional who acts as a liaison between patients and medical staff. They help patients with scheduling appointments, answering questions about services, handling billing inquiries, and ensuring a positive experience during their visit. Patient Care Representatives also collect and update patient information, assist with insurance verification, and help resolve any concerns patients may have. Their goal is to support both patients and healthcare providers by facilitating effective communication and service.

How do I become a patient service rep?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in healthcare or customer service can be beneficial, and some employers may require familiarity with electronic health records (EHR) systems. Certification is not mandatory but can improve job prospects.

What are the key skills and qualifications needed to thrive as a Patient Care Representative, and why are they important?

To thrive as a Patient Care Representative, you need strong customer service abilities, knowledge of healthcare procedures, and often a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typical. Excellent communication, patience, and problem-solving skills make someone stand out in this role. These competencies ensure efficient patient interactions, accurate information handling, and a positive experience for both patients and healthcare providers.

What is the most chill healthcare job?

A Patient Care Representative typically has a relatively low-stress role focused on assisting patients, managing appointments, and handling administrative tasks. The job often involves regular hours, minimal physical demands, and limited emergency situations, making it one of the more relaxed positions in healthcare. However, individual experiences may vary based on work environment and specific employer expectations.

How much does a patient service representative make?

The average salary for a patient service representative typically ranges from $30,000 to $40,000 annually, depending on experience, location, and employer. In some regions, salaries can be higher with additional certifications or specialized skills, and the role often involves strong communication and administrative skills.

What are some common challenges faced by Patient Care Representatives, and how can they be managed effectively?

Patient Care Representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and coordinating between multiple departments. To handle these effectively, strong organizational skills and the ability to remain calm under pressure are essential. Building solid communication skills helps in clearly relaying information and resolving issues efficiently, while familiarity with healthcare systems and patient privacy regulations ensures accuracy and compliance. Many organizations provide ongoing training and support to help representatives navigate these challenges and grow in their careers.

What do patient care reps do?

Patient care representatives serve as a communication link between patients and healthcare providers, assisting with appointment scheduling, insurance verification, and patient inquiries. They often use electronic health records (EHR) systems and require strong customer service skills to ensure patients receive accurate information and support. The role typically involves working in healthcare settings and may require familiarity with medical terminology and confidentiality protocols.
More about Patient Care Rep jobs
What cities are hiring for Patient Care Rep jobs? Cities with the most Patient Care Rep job openings:
What states have the most Patient Care Rep jobs? States with the most job openings for Patient Care Rep jobs include:
Patient Care Rep jobs near you
Infographic showing various Patient Care Rep job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 5% Full Time, 64% Part Time, and 26% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.
Patient Care Representative

Patient Care Representative

Silicon Valley Medical Development

Mountain View, CA • On-site

$29 - $31/hr

Full-time

Posted 13 days ago

Job description

El Camino Health Medical Network is currently seeking a talented Patient Care Representative to join our growing healthcare team!
Pay: $29.00 -31.00/ hour
Location: Los Gatos, CA
Schedule: Monday-Friday 8:00am-5:00pm
El Camino Health Medical Network is recruiting full-time Patient Care Representatives for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County.
The Patient Care Representative (PCR) is the primary point of contact for the practice's patients. He/she contributes to the overall patient experience and satisfaction. Responsibilities include: answer telephone calls and relay messages, schedule appointments, verify patients' demographics and insurance information. Additionally, the PCR will review patients' medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.
Patient Registration
  • Registers patients and updates existing patient accounts in a courteous and professional manner
  • Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient's photo ID, insurance card and/or waiver
  • Handles any system red flags as they are encountered
  • Assist patients with registering for MyCare health record system

Call Management
The following activities are performed when assigned to Call Management
  • Handles incoming calls, makes appointments, sends task to providers and support staff as needed
  • Assures all urgent calls are handled in a timely manner

Communication and Front-Office Procedures
The following activities are expected to be performed in a timely , courteous and professional manner in accordance with service level standards:
  • Greet patients and others entering the department
  • Schedules new or follow-up appointments
  • Responds to requests from patients, family members, physicians and staff

Electronic Medical Record (EMR) Documentation
  • Manages EMR in-basket(s), work queues and schedule templates as assigned

Cashiering
  • Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries

All other duties as assigned including department-specific functions and responsibilities
  • Contributes to the overall patient experience and satisfaction
  • Participates in performance improvement activities
  • Performs other duties as assigned
  • Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements

Performs work in accordance with established schedules, policies and procedures
Requirements
  • High School Diploma or GED
  • Minimum 2 years of experience as a Patient Care Representative or in a customer service/guest relations role preferred
  • Experience working with an EMR
  • Ability to accurately type a minimum of 40 WPM
  • Strong verbal and written communications, and active listening skills
  • Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner
  • Excellent interpersonal and telephone communications skills
  • Legible handwriting
  • Basic math skills necessary to collect payments and balance cash drawer
  • Excellent attention to detail
  • Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
  • Ability to maintain composure during challenging interpersonal interactions
  • Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
  • Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
  • Associates degree preferred
  • EPIC EMR experience preferred
  • Bilingual skills preferred

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