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Patient Care Rep Jobs in Virginia (NOW HIRING)

Sentara Healthcare

Patient Care Representative

Hampton, VA · On-site

$16.50 - $20.25/hr

Overview As a Patient Care Representative with Sentara, you will be responsible for registration process of new and current patients at the site. Primary responsibility will focus on completing check ...

VSI

Patient Care Representative

Reston, VA · On-site

$18 - $22.25/hr

C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This role is responsible for managing the patient experience and ensuring that VSI's standards of excellence ...

Virginia Spine Institute

Patient Care Representative

Reston, VA · On-site

$17.75 - $21.75/hr

C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This role is responsible for managing the patient experience and ensuring that VSI's standards of excellence ...

ContinuumRX

Patient Care Representative

Chantilly, VA · On-site

$17.50 - $21.75/hr

Under direct and indirect supervision, the Patient Care Representative (PCR) is primarily responsible for patient communication to discuss therapy progress, physician follow-up, medication profile ...

ContinuumRx

Patient Care Representative

Chantilly, VA · On-site

$17.50 - $21.50/hr

Under direct and indirect supervision, the Patient Care Representative (PCR) is primarily responsible for patient communication to discuss therapy progress, physician follow-up, medication profile ...

VHC Health

Patient Care Representative

Arlington, VA · On-site

$19.50 - $24.25/hr

Position Title Patient Care Representative Purpose & Scope: Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and ...

VHC Health

Patient Care Representative

Arlington, VA · On-site

$17.42 - $26.82/hr

Position Title Patient Care Representative Purpose & Scope: Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and ...

USEYE

GEC - Patient Care Representative

Chesapeake, VA · On-site

$15.50 - $19.25/hr

PATIENT CARE REPRESENTATIVE About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and ...

VHC Health

Patient Care Representative

Arlington, VA · On-site

$19.50 - $24/hr

Position TitlePatient Care Representative Purpose & Scope: Schedules, meets, greets, and registers ... This award is graded based on the best publicly available information, patient surveys and ...

VHC Health

Patient Care Representative

Arlington, VA · On-site

$17.42 - $26.82/hr

... patient care, quality of care for specific treatments, among other factors. * Recognized by the Womens Choice Award for Best Hospital in eight categories: bariatric surgery, obstetrics, heart care ...

VHC Health

Patient Care Representative

Arlington, VA · On-site

$17.42 - $26.82/hr

... of patient care, quality of care for specific treatments, among other factors. * Recognized by the Women's Choice Award for Best Hospital in eight categories: bariatric surgery, obstetrics, heart ...

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Patient Care Rep information

See Virginia salary details

$11

$19

$26

How much do patient care rep jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient care rep in Virginia is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.00 per hour, depending on experience, location, and employer.

What is a patient care rep?

A Patient Care Representative is a healthcare professional who acts as a liaison between patients and medical staff. They help patients with scheduling appointments, answering questions about services, handling billing inquiries, and ensuring a positive experience during their visit. Patient Care Representatives also collect and update patient information, assist with insurance verification, and help resolve any concerns patients may have. Their goal is to support both patients and healthcare providers by facilitating effective communication and service.

What skills and qualifications are needed to be a patient care rep?

To thrive as a Patient Care Representative, you need strong customer service abilities, knowledge of healthcare procedures, and often a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typical. Excellent communication, patience, and problem-solving skills make someone stand out in this role. These competencies ensure efficient patient interactions, accurate information handling, and a positive experience for both patients and healthcare providers.

What are common challenges faced by patient care reps, and how can they be managed?

Patient Care Representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and coordinating between multiple departments. To handle these effectively, strong organizational skills and the ability to remain calm under pressure are essential. Building solid communication skills helps in clearly relaying information and resolving issues efficiently, while familiarity with healthcare systems and patient privacy regulations ensures accuracy and compliance. Many organizations provide ongoing training and support to help representatives navigate these challenges and grow in their careers.

What is the difference between Patient Care Rep vs Medical Assistant?

AspectPatient Care RepMedical Assistant
Required CredentialsHigh school diploma; certification often preferredHigh school diploma; certification or diploma from accredited program often required
Work EnvironmentMedical offices, hospitals, clinics; focus on patient interaction and administrative tasksClinics, hospitals; clinical and administrative duties, including basic patient care
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHospitals, outpatient clinics, physician offices
Common Search & Comparison IntentYesYes

Patient Care Representatives primarily handle administrative tasks and patient communication, while Medical Assistants perform clinical duties alongside administrative work. Both roles support patient care but differ in responsibilities and required credentials.

How do you become a patient care representative?

To become a patient care representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers prefer candidates with healthcare or customer service experience, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.
Patient Care Rep jobs near you
Infographic showing various Patient Care Rep job openings in Virginia as of August 2026, with employment types broken down into 76% Full Time, 17% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,843 per year, or $19.2 per hour.

Patient Care Representative

Charlottesville, VA • On-site

Sentara Healthcare
Hospitals • 10K+ employees

6.8

Company rating: 6.8 out of 10

Based on 416 frontline employees who took The Breakroom Quiz

498th of 898 rated healthcare providers

People enjoy working here

Recommended by students

Good schedule notice

Learn more about Sentara Healthcareexternal

$16.75 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

City/State
Charlottesville, VA
Work Shift
First (Days)
Overview:
SMG Blue Ridge Internal Medicine in Charlottesville, VA is hiring a Patient Care Representative.
Hours: Monday - Friday, 8:00AM - 5:00PM, dayshift.
Overview
As a Patient Care Representative with Sentara, you will be responsible for registration process of new and current patients at the site.
Primary responsibility will focus on completing check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records. Answers telephone calls and greets all patients and visitors with a smile.
Education
  • HS Diploma

Experience
  • Customer service experience preferred

Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

What Sentara Health employees say

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Benefits

Hours and flexibility

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