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Patient Care Rep Jobs in Michigan (NOW HIRING)

42 North Dental

$14.75 - $18/hr

Why You'll Love this Patient Care Representative Job! 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Livonia, MI · On-site

$16 - $19.75/hr

Why You'll Love this Patient Care Representative Job! 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

Birdi

Patient Care Representative

Plymouth, MI · On-site

$16.25 - $20/hr

Patient Care Representative The Patient Care Representative provides outstanding service to patients related to their prescriptions. Inquiries from patients and their representatives include but are ...

42 North Dental

Patient Care Representative

Adrian, MI · On-site

$18 - $22/hr

Why You'll Love this Patient Care Representative Job! 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

42 North Dental

Patient Care Representative

Livonia, MI · On-site

$18 - $22/hr

Why You'll Love this Patient Care Representative Job! 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this ...

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Patient Care Rep information

See Michigan salary details

$10

$16

$23

How much do patient care rep jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient care rep in Michigan is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.60 per hour, depending on experience, location, and employer.

What is a patient care rep?

A Patient Care Representative is a healthcare professional who acts as a liaison between patients and medical staff. They help patients with scheduling appointments, answering questions about services, handling billing inquiries, and ensuring a positive experience during their visit. Patient Care Representatives also collect and update patient information, assist with insurance verification, and help resolve any concerns patients may have. Their goal is to support both patients and healthcare providers by facilitating effective communication and service.

What skills and qualifications are needed to be a patient care rep?

To thrive as a Patient Care Representative, you need strong customer service abilities, knowledge of healthcare procedures, and often a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typical. Excellent communication, patience, and problem-solving skills make someone stand out in this role. These competencies ensure efficient patient interactions, accurate information handling, and a positive experience for both patients and healthcare providers.

What are common challenges faced by patient care reps, and how can they be managed?

Patient Care Representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and coordinating between multiple departments. To handle these effectively, strong organizational skills and the ability to remain calm under pressure are essential. Building solid communication skills helps in clearly relaying information and resolving issues efficiently, while familiarity with healthcare systems and patient privacy regulations ensures accuracy and compliance. Many organizations provide ongoing training and support to help representatives navigate these challenges and grow in their careers.

What is the difference between Patient Care Rep vs Medical Assistant?

AspectPatient Care RepMedical Assistant
Required CredentialsHigh school diploma; certification often preferredHigh school diploma; certification or diploma from accredited program often required
Work EnvironmentMedical offices, hospitals, clinics; focus on patient interaction and administrative tasksClinics, hospitals; clinical and administrative duties, including basic patient care
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsHospitals, outpatient clinics, physician offices
Common Search & Comparison IntentYesYes

Patient Care Representatives primarily handle administrative tasks and patient communication, while Medical Assistants perform clinical duties alongside administrative work. Both roles support patient care but differ in responsibilities and required credentials.

How do you become a patient care representative?

To become a patient care representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers prefer candidates with healthcare or customer service experience, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.
Patient Care Rep jobs near you
Infographic showing various Patient Care Rep job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 66% Full Time, 26% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,027 per year, or $16.8 per hour.

Patient Care Representative

42 North Dental

Blissfield, MI

$16 - $19.50/hr

Full-time

Re-posted 6 days ago

42 North Dental rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Why You'll Love this Patient Care Representative Job!

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest - employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service, and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line of patient communication, assisting the patient in the necessary administrative functions of dental care. Consider joining us at Great Lakes Family Dental Blissfield!

Responsibilities:
  • Interact with patients in a positive professional manner via telephone and in person
  • Schedule and confirm appointments
  • Review and educate patients on treatment plans and financial responsibilities
  • Accurately confirm insurance benefits, communicate and collect patient payment obligations
  • Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
  • Respond to and reply to requests for information
  • Maintain strict compliance with HIPAA and patient privacy
  • Perform other related job duties as assigned
Skills & Qualifications:
  • Excellent customer service skills
  • Clear speaking and telephone voice
  • Positive attitude and energetic personality
  • Comfortable in a computerized environment
  • Ability to multitask

When you join 42 North Dental, you will be part of a team that always has your back and trusts your expertise. If you want to make a meaningful impact on patients' lives, apply today! 

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