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Patient Service Specialist information

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How much do patient service specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient service specialist in the United States is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.39 per hour, depending on experience, location, and employer.

What is a patient service specialist?

Patient Service Specialists are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle a variety of administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and answering questions about services. Their role is crucial in ensuring that patients have a smooth and positive experience from check-in to check-out. Patient Service Specialists must possess strong communication and organizational skills to effectively assist both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient service specialist, and why are they important?

To thrive as a Patient Service Specialist, you need strong organizational skills, attention to detail, and a background in healthcare administration or customer service, often supported by a high school diploma or associate degree. Familiarity with scheduling software, electronic health records (EHR) systems, and medical billing platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a patient-centered attitude help build trust and smooth communication with patients and healthcare teams. These skills are essential for ensuring efficient operations, positive patient experiences, and accurate management of sensitive medical information.

How does a patient service specialist typically interact with other healthcare team members during a busy clinic day?

Patient Service Specialists play a central role in coordinating patient flow and ensuring smooth communication among providers, nurses, and administrative staff. On a busy day, they regularly update medical staff about patient arrivals, assist with scheduling changes, and relay important information from patients to clinicians. Collaboration and clear communication are key, as Patient Service Specialists often act as the first point of contact and help resolve any scheduling or documentation issues that arise during the day.

What is the difference between Patient Service Specialist vs Medical Receptionist?

AspectPatient Service SpecialistMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentClinics, hospitals, healthcare officesClinics, medical offices, outpatient facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationFront desk duties, appointment scheduling, patient greeting
Industry UsageCommonly used in healthcare settings for patient interactionCommonly used in medical offices for administrative tasks

While both roles involve front-office tasks in healthcare, the Patient Service Specialist often handles more patient interaction and insurance processes, whereas the Medical Receptionist focuses on administrative duties like scheduling and greeting patients. Understanding these differences can help job seekers find the right position in healthcare settings.

More about Patient Service Specialist jobs

What cities are hiring for Patient Service Specialist jobs?

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Who are the top companies hiring for Patient Service Specialist jobs?

The top employers for Patient Service Specialist jobs are:

What states have the most Patient Service Specialist jobs?

States with the most job openings for Patient Service Specialist jobs include:

What job categories do people searching Patient Service Specialist jobs look for?

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What are popular job titles related to Patient Service Specialist jobs?

For Patient Service Specialist jobs, the most frequently searched job titles are:

Patient Service Specialist jobs near you
Infographic showing various Patient Service Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,924 per year, or $19.2 per hour.

Patient Service Specialist

University of Vermont Health

Burlington, VT • On-site

$21.84 - $31.79/hr

Other

Re-posted 3 days ago

Job description

Patient Service Specialist

Job Details

Job Ref:

R0078667

Category:

Patient Service Specialist

Employment Type:

Various

Health Care Partner:

University of Vermont Medical Center

Location:

111 Colchester Ave, Burlington, VT 05401

Department:

HR Talent Strategies - Recruitment

Job Type:

Regular

Hours per Week:

40

Pay Rate:

$21.84 - $31.79 per hour

This is a bargaining union position.

PLEASE NOTE:These are FULL TIME Monday - Friday day positions located in Chittenden County.

The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high-quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.

Clinics Currently Hiring*:

  • Adult Psychaiatry @ 1 South Prospect Street in Burlington

*Subject to change

EDUCATION:

H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.

EXPERIENCE:

Proven customer service experience required. Experience in a clinical and/or administrative setting preferred.

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