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Patient Services Coordinator

Roanoke, VA · On-site

$17 - $17.50/hr

This position maintains accurate patient records, verifies insurance and benefits, coordinates appointments, and provides excellent patient service while maintaining strict HIPAA compliance.

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How much do patient services coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient services coordinator in the United States is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What does a patient services coordinator do?

A Patient Services Coordinator is responsible for managing the administrative and communication tasks involved in patient care within a healthcare facility. They schedule appointments, handle patient intake, answer questions about services, and act as a liaison between patients, medical staff, and insurance providers. Their goal is to ensure a smooth and positive experience for patients by addressing their needs and helping them navigate the healthcare system.

What does a patient services coordinator do?

A patient services coordinator performs administrative and customer service duties at a medical facility. These duties include coordinating appointment schedules, counseling patients on treatment options available to them, and assessing benefit or insurance plans. Qualifications for this job include a high school diploma and some postsecondary training in medical administration and clerical work. You should be familiar with health benefits, medical billing, accounting, and be competent with computer software.

What are the key skills and qualifications needed to thrive as a patient services coordinator?

To thrive as a Patient Services Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or a related field, often supported by an associate's degree or relevant experience. Familiarity with medical scheduling software, electronic health records (EHR) systems, and insurance verification tools is typically required. Exceptional communication, problem-solving abilities, and a patient-centered attitude help you excel in managing patient interactions and coordinating care. These skills are crucial for ensuring efficient operations, positive patient experiences, and effective coordination between patients and healthcare providers.

What are some common challenges patient services coordinators face when managing patient appointments and communication?

Patient Services Coordinators often handle a high volume of appointment scheduling, which can be challenging when balancing urgent patient needs, provider availability, and last-minute changes. Additionally, they must communicate effectively with patients who may have questions or anxieties about their care, requiring compassion and strong interpersonal skills. Navigating electronic health record systems and ensuring accurate data entry are also critical, as mistakes can impact patient care and clinic operations. Building strong organizational habits and maintaining clear communication with both patients and clinical staff are key to overcoming these challenges.

What is the difference between Patient Services Coordinator vs Medical Office Assistant?

AspectPatient Services CoordinatorMedical Office Assistant
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentClinics, hospitals, healthcare officesClinics, medical offices, outpatient facilities
Primary ResponsibilitiesScheduling, patient communication, insurance verificationAdministrative tasks, data entry, patient check-in/out
Employer & Industry UsageHealthcare providers, hospitalsMedical practices, outpatient clinics

Both roles involve administrative support in healthcare settings, but Patient Services Coordinators focus more on patient communication and scheduling, while Medical Office Assistants handle more clerical and administrative tasks. They often work together to ensure smooth patient flow and office operations.

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Patient Services Coordinator jobs near you
Infographic showing various Patient Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,621 per year, or $21 per hour.

Patient Services Coordinator

Graham Healthcare Group

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Title 

Patient Services Coordinator

Location

Remote/Nationwide, USA

Additional Location(s)

Employee Type

Employee

Working Hours Per Week

40

Job Description

Homecare Homebase (HCHB) experience is required for this position.

This position is a full-time remote role. It has a requirement of working every Saturday and Sunday. This person could also work 4X10's as long as the requirement for weekends is fulfilled.

Hours: Every Saturday & Sunday, 8AM - 5PM, EST or CST. The remaining days during the week can be flexible.

Compensation: $20.00 - $24.00

The base compensation range for this role is fixed, with a maximum cap of $24.00. We want to be transparent about this as we continue discussions.

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% employer contribution

PTO: 15 Days

Graham Healthcare Group is hiring a Patient Services Coordinator to join our dynamic team! The Patient Services Coordinator is responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. In addition, the patient services coordinator will accumulate admissions/intake information and communicate with CFSS for possible staffing needs and concerns. This position can work remotely depending on location.

Patient Services Coordinator Responsibilities:

  • Works within the HCHB workflow structure as directed

  • Compile the daily schedules of clinical staff.

  • With the direction of the Assistant Clinical Manager, assigns POD clinicians to patients.

  • Assists POD personnel in care coordination of patient/client services. Serves as a liaison between the field staff, patients/clients, and POD personnel.

  • Communicates with CFSS when order approval is holding scheduling

  • Completes all tasks/workflow daily, communicates with ACM regarding any workflow unable to be processed prior to the end of the shift.

  • Process appropriately all visits that have been sent back from clinicians.

  • Weekend rotation as needed

Patient Services Coordinator Qualification Requirements:

  • Associate's degree Preferred.

  • At least one (1) year of experience in home health preferred.

  • At least one (1) year of experience in a customer service capacity.

  • Proficient in Microsoft Office suite.

  • Minimum of two years general office experience, with one (1) of those years having been in data entry or word processing functions.

  • Previous Home Health experience preferred

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

  • Competitive Pay: With opportunity for advancement

  • Health and Welfare Benefits:Variousmedical, dental, and vision insurance options for you and your family to choose from.

  • Supplemental Benefits:Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.

  • Generous PTO Packages.

  • Retirement: Save for your future with our company offered 401k planand pension.

  • Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

Benefits may vary based on your employment status.

NOTICE:

  • Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
  • By supplying your phone number, you agree to receive communication via phone or text.
  • By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer

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