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Patient Services Coordinator Jobs (NOW HIRING)

CenterWell

Patient Services Coordinator

Denver, CO · On-site

$44K - $57K/yr

The Patient Services Coordinator performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The ...

Centerwell

Patient Services Coordinator

Denver, CO · On-site

$44K - $57K/yr

The Patient Services Coordinator performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The ...

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Patient Services Coordinator

Roanoke, VA · On-site

$17 - $17.50/hr

This position maintains accurate patient records, verifies insurance and benefits, coordinates appointments, and provides excellent patient service while maintaining strict HIPAA compliance.

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How much do patient services coordinator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient services coordinator in the United States is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What does a patient services coordinator do?

A Patient Services Coordinator is responsible for managing the administrative and communication tasks involved in patient care within a healthcare facility. They schedule appointments, handle patient intake, answer questions about services, and act as a liaison between patients, medical staff, and insurance providers. Their goal is to ensure a smooth and positive experience for patients by addressing their needs and helping them navigate the healthcare system.

What does a patient services coordinator do?

A patient services coordinator performs administrative and customer service duties at a medical facility. These duties include coordinating appointment schedules, counseling patients on treatment options available to them, and assessing benefit or insurance plans. Qualifications for this job include a high school diploma and some postsecondary training in medical administration and clerical work. You should be familiar with health benefits, medical billing, accounting, and be competent with computer software.

What are the key skills and qualifications needed to thrive as a patient services coordinator?

To thrive as a Patient Services Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or a related field, often supported by an associate's degree or relevant experience. Familiarity with medical scheduling software, electronic health records (EHR) systems, and insurance verification tools is typically required. Exceptional communication, problem-solving abilities, and a patient-centered attitude help you excel in managing patient interactions and coordinating care. These skills are crucial for ensuring efficient operations, positive patient experiences, and effective coordination between patients and healthcare providers.

What are some common challenges patient services coordinators face when managing patient appointments and communication?

Patient Services Coordinators often handle a high volume of appointment scheduling, which can be challenging when balancing urgent patient needs, provider availability, and last-minute changes. Additionally, they must communicate effectively with patients who may have questions or anxieties about their care, requiring compassion and strong interpersonal skills. Navigating electronic health record systems and ensuring accurate data entry are also critical, as mistakes can impact patient care and clinic operations. Building strong organizational habits and maintaining clear communication with both patients and clinical staff are key to overcoming these challenges.

What is the difference between Patient Services Coordinator vs Medical Office Assistant?

AspectPatient Services CoordinatorMedical Office Assistant
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentClinics, hospitals, healthcare officesClinics, medical offices, outpatient facilities
Primary ResponsibilitiesScheduling, patient communication, insurance verificationAdministrative tasks, data entry, patient check-in/out
Employer & Industry UsageHealthcare providers, hospitalsMedical practices, outpatient clinics

Both roles involve administrative support in healthcare settings, but Patient Services Coordinators focus more on patient communication and scheduling, while Medical Office Assistants handle more clerical and administrative tasks. They often work together to ensure smooth patient flow and office operations.

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Patient Services Coordinator jobs near you
Infographic showing various Patient Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,621 per year, or $21 per hour.

Patient Services Coordinator

Oak Ridge, NC • On-site

Novant Health
Health Care and Social Assistance • 10K+ employees

7.1

Company rating: 7.1 out of 10

Based on 463 frontline employees who took The Breakroom Quiz

378th of 898 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Novant Healthexternal

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

What We Offer

Join Our Team as a Patient Services Coordinator at Novant Health

Position: Patient Services Coordinator III

Location: Oak Ridge, North Carolina

Department: Family Medicine

As a Patient Services Coordinator III, you will:

  • Accurately record patient demographics and insurance information.

  • Efficiently schedule patient appointments.

  • Cross-train in various administrative support functions.

  • Deliver remarkable patient experiences in every interaction.

  • Foster a safe patient environment driven by the principles of "First Do No Harm."

Qualifications:

  • High school diploma or GED required.

  • One year of clerical experience in a medical office setting.

  • Proficiency in medical office software, including EPIC systems.

  • Excellent verbal communication and organizational skills.

  • Ability to work with changing priorities and maintain confidentiality.

  • Basic medical terminology knowledge.

Benefits

  • Competitive salary and opportunities for advancement.

  • Comprehensive benefits package, including health, dental, and vision insurance.

  • Retirement plans with employer matching.

  • Paid time off and holiday pay.

  • Tuition reimbursement and student loan forgiveness programs.

  • Employee wellness programs and discounts.

What You'll Do

  • Education: High School Diploma or GED, required.

  • Experience: One year of clerical experience in medical office setting, required.

  • Other related experience may be considered in lieu of medical office experience.

  • Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

  • Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

What We're Looking For

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

184803

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About Novant Health

Sourced by ZipRecruiter

Novant Health is a not-for-profit integrated system of 16 medical centers and more than 1,900 physicians in over 800 locations, as well as numerous outpatient surgery centers, medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs. Novant Health's more than 36,000 team members and physician partners care for patients and communities in North Carolina and South Carolina.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Winston-Salem, NC, US

Year founded

1997

View All Novant Health Jobs

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Benefits

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