ZipRecruiter

Log In

1

Director Patient Services Jobs (NOW HIRING)

CareMetx

Senior Director, Patient Services

Bethesda, MD · On-site

Senior Director Patient Services POSITION SUMMARY: Under general direction of the designated manager the Senior Director is typically responsible for a strategic business unit or an entity within a ...

next page

Showing results 1-20

All JobsPatient Services JobsDirector Patient Services Jobs

Director Patient Services information

See salary details

$33.5K

$121.3K

$174K

How much do director patient services jobs pay per year?

As of Jul 14, 2026, the average yearly pay for director patient services in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Director Patient Services position, and why are they important?

To thrive as a Director Patient Services, you typically need a background in healthcare administration, strong leadership experience, and a relevant degree such as in nursing or healthcare management. Familiarity with hospital information systems, patient management platforms, and regulatory compliance (like HIPAA) is generally required, and certifications such as Certified Patient Experience Professional (CPXP) can be advantageous. Outstanding interpersonal communication, conflict resolution, and team-building abilities are essential soft skills in this position. These combined skills ensure effective oversight of patient services, drive patient satisfaction, and enable the delivery of high-quality, compliant care in complex multi-disciplinary environments.

What is a Director Patient Services job?

A Director of Patient Services oversees the delivery of healthcare services to ensure quality patient care and compliance with regulations. They manage healthcare staff, develop policies, and work to improve patient satisfaction and operational efficiency. This role often requires collaboration with medical professionals, administrators, and external agencies to enhance service delivery. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What are the primary challenges a Director Patient Services typically faces in their daily work?

Directors of Patient Services often navigate challenges such as balancing patient satisfaction with operational efficiency, ensuring compliance with healthcare regulations, and addressing the diverse needs of both patients and staff. They frequently coordinate between clinical teams, administrative departments, and external stakeholders to resolve service issues and improve patient experience. The fast-paced nature of healthcare demands strong problem-solving skills and adaptability, as priorities can shift quickly with patient needs or policy changes. Successfully overcoming these challenges is crucial to maintaining high standards of care and fostering a positive work environment for the entire team.

More about Director Patient Services jobs
What cities are hiring for Director Patient Services jobs? Cities with the most Director Patient Services job openings:
What are the most commonly searched types of Patient Services jobs? The most popular types of Patient Services jobs are:
What states have the most Director Patient Services jobs? States with the most job openings for Director Patient Services jobs include:
What job categories do people searching Director Patient Services jobs look for? The top searched job categories for Director Patient Services jobs are:
Director Patient Services jobs near you
Infographic showing various Director Patient Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.
Director, Patient Services

Director, Patient Services

Aquestive Therapeutics Inc.

Warren, NJ • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

JOB SUMMARY

The Director of Patient Services is a strategic leadership role that owns the patient journey from prescription to therapy initiation and persistence, ensuring access translates into demand for Aquestive’s current and future portfolio, including new product launches such as Anaphylm®. This role is responsible for designing and executing patient support programs that reduce time to therapy, minimize abandonment, and improve the provider and patient experience. The Director leads hub and affordability strategy, holds vendors accountable to performance, and identifies and resolves real-world access barriers. This role operates as the primary owner of patient-level conversion performance and reports to the VP, Pricing and Market Access.

RESPONSIBILITIES

• Lead cross-functional alignment to ensure patient support programs deliver measurable improvement in therapy initiation, speed to fill, and adherence

• Design and optimize patient support and affordability programs to improve speed to therapy start, reduce abandonment, and increase conversion from prescription to fill

• Define and track key patient journey metrics (e.g. time to fill, abandonment, approval rates, etc.) and use insights to continuously remove access barriers

• Own patient services budget and ensure investment decisions drive measurable improvements in patient conversion and experience

• Monitor and drive KPI performance, holding vendors accountable to continuous improvement of services over the product’s lifecycle

• Monitor payer trends, policy changes, competitive patient support trends, and innovative programs to inform strategy and proactively adjust programs to reduce emerging access barriers

• Partner with Trade and Contracting to ensure alignment between patient programs, channel strategy, and payer access

• Own vendor strategy and performance, ensuring hub and affordability partners deliver against defined patient access and conversion metrics

• Serve as escalation point for field teams, identifying root causes of access barriers and implementing solutions

• Ensure patient access programs are effectively translated into field execution through partnership with Sales and Marketing

• Champion a culture of compliance by working closely with Legal, Regulatory, and Compliance to ensure all activities meet applicable laws and industry standards

• Provide clear, actionable insights to senior leadership on key performance indicators, program outcomes, and recommended actions

What success looks like

• Reduced time from prescription to therapy start

• Low patient abandonment rates

• High provider confidence in patient access experience

• Predictable conversion from coverage to demand

• Clear visibility into patient-level barriers and resolution strategies

Qualifications

• Bachelor’s degree required; advanced degree (MBA, PharmD, MPH) strongly preferred

• 10+ years of progressive experience in pharmaceutical patient access and services

• Proven track record of leading patient services at launch, with demonstrated impact on patient conversion and therapy initiation

• Demonstrated success in leading patient support program design, implementation, and optimization in a commercial-stage company.

• Expertise with specialty pharmacy models, reimbursement and affordability programs, with ability to navigate complex access pathways

• Strong leadership and vendor management skills, with demonstrated ability to influence cross-functional stakeholders and hold partners accountable for performance.

• Strong analytical mindset with ability to translate data into actions that improve patient access and conversion

• Demonstrated ability to identify and resolve real-world patient access barriers in ambiguous, fast paced environments

• Understanding of legal, compliance and regulatory frameworks including HIPAA, OIG guidance, and CMS regulations

• Willingness to travel as needed (approximately 15-20%)

• This is a home office based position, with expectations of being in office 3x week

The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this position. This is not intended as an exhaustive list of all responsibilities, duties, and skills required. Aquestive reserves the right to make changes to the job description whenever necessary.

As part of Aquestive’s employment process, final candidate will be required to complete a drug test and background check prior to employment commencing.

Aquestive provides equal employment opportunities to all colleagues and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range: $175,000.00 to $200,000.00/year

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days.