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Director Patient Services Jobs in Raleigh, NC (NOW HIRING)

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Associate Director, PSC Operations

Raleigh, NC · On-site

The Associate Director, Patient Service Center (PSC) Operations is responsible for leading a team to deliver efficient, compliant, and high-quality services to patients and providers across patient ...

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Director Patient Services information

See Raleigh, NC salary details

$32.6K

$117.9K

$169.1K

How much do director patient services jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director patient services in Raleigh, NC is $117,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,200.00 and $141,900.00 per year, depending on experience, location, and employer.

What is a director patient services?

A Director of Patient Services oversees the delivery of healthcare services to ensure quality patient care and compliance with regulations. They manage healthcare staff, develop policies, and work to improve patient satisfaction and operational efficiency. This role often requires collaboration with medical professionals, administrators, and external agencies to enhance service delivery. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What are the primary challenges a director patient services typically faces in their daily work?

Directors of Patient Services often navigate challenges such as balancing patient satisfaction with operational efficiency, ensuring compliance with healthcare regulations, and addressing the diverse needs of both patients and staff. They frequently coordinate between clinical teams, administrative departments, and external stakeholders to resolve service issues and improve patient experience. The fast-paced nature of healthcare demands strong problem-solving skills and adaptability, as priorities can shift quickly with patient needs or policy changes. Successfully overcoming these challenges is crucial to maintaining high standards of care and fostering a positive work environment for the entire team.

What are the key skills and qualifications needed to thrive in the director patient services position, and why are they important?

To thrive as a Director Patient Services, you typically need a background in healthcare administration, strong leadership experience, and a relevant degree such as in nursing or healthcare management. Familiarity with hospital information systems, patient management platforms, and regulatory compliance (like HIPAA) is generally required, and certifications such as Certified Patient Experience Professional (CPXP) can be advantageous. Outstanding interpersonal communication, conflict resolution, and team-building abilities are essential soft skills in this position. These combined skills ensure effective oversight of patient services, drive patient satisfaction, and enable the delivery of high-quality, compliant care in complex multi-disciplinary environments.

What are the most commonly searched types of Patient Services jobs in Raleigh, NC?

The most popular types of Patient Services jobs in Raleigh, NC are:

What are popular job titles related to Director Patient Services jobs in Raleigh, NC?

For Director Patient Services jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Patient Services jobs in Raleigh, NC look for?

The top searched job categories for Director Patient Services jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Patient Services jobs?

Cities near Raleigh, NC with the most Director Patient Services job openings:

Director Patient Services jobs near you
Infographic showing various Director Patient Services job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $117,868 per year, or $56.7 per hour.

Director, Patient Services Operations

Definium Therapeutics

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Definium Therapeutics is a late-stage clinical biopharmaceutical company and our mission is to forge a new era of psychiatry by applying scientific rigor to psychedelics, with the goal of developing accessible treatments that unlock healing at scale.
Our lead product candidate, lysergide tartrate (our proprietary orally disintegrating tablet form of lysergide (LSD) D-tartrate), represents a highly differentiated, potential best-in-class opportunity for patients suffering from generalized anxiety, major depressive disorder, and posttraumatic stress disorder. Our early stage pipeline includes DT402, the R-enantiomer of MDMA and is under development to target the core symptoms of autism spectrum disorder (ASD), specifically addressing social communication challenges.
Guided by the recognition that patients deserve more than better, Definium is relentlessly advancing a new generation of therapeutics intended to address the underlying causes of psychiatric and neurological disorders. By turning evidence into impact, Definium aims to change the trajectory of today's mental health care crisis and enable a healthier future. Headquartered in New York, Definium Therapeutics trades on Nasdaq under the symbol DFTX.
Together we are moving psychiatry forward-beyond better, into a boundless future. Join us!
The Director, Patient Services Operations will build a best-in-class PS Operations Team supporting the successful commercial launch of DT120, working closely with Marketing, Legal, and cross-functional commercial teams to align with corporate goals. This role will be responsible for the execution of Definium's patient support strategy across patient onboarding, treatment preparation, REMS, and ongoing support, while ensuring all initiatives meet stringent regulatory standards (e.g., FDA). This is a rare opportunity to define the operational strategy, build the team, create the culture, and shape the infrastructure for Definium's Patient Services.
**This position must reside in Raleigh/Durham NC area.
Responsibilities:
  • Create operational strategy for Definium Patient Services supporting a successful DT120 commercial launch
  • Manage Operational Teams including Case Managers and Leaders (i.e., Supervisors)
  • Support development and implementation of potential REMS For DT120 via partnership with internal and external partners
  • Support creation of Operational infrastructure to support overall patient journey from initial engagement through post-treatment needs
  • Develop hiring strategy for Case Management Team include role design, required skills, needed experience, and desired mindset
  • Drive hiring and onboarding process for Operation Team Members
  • Develop, implement, and continuously improve Patient Services SOPs, operational policies, quality standards, and escalation pathways
  • Support creation of needed training and engagement materials (e.g., Talking Points)
  • Drive team culture via purposeful strategy keeping patients, teamwork, and compliance as primary focuses
  • Create data driven environment through actionable and impactful KPI's, SLAs, dashboards, quality metrics, and operational performance indicators to drive continuous improvement
  • Establish quality monitoring programs, coaching processes, and continuous improvement initiatives to ensure exceptional patient experiences.
  • Translate strategy into Patient Services operational requirements
  • Work closely with strategy teams to create successful, innovative, and scalable strategies
  • Work closely with internal teams on CRM development, phone system, reporting, automation, digital capabilities supporting Patient Services and other needed infrastructure
  • Ensure compliance with REMS, AE reporting, and other PS related guidelines
  • Develop operational contingency plans supporting business continuity and launch readiness
  • Work across PS teams to support overall patient and customer journey
  • Drive overall department culture as member of Patient Services Leadership Team
  • Partner with Medical Affairs, Marketing, Sales, Market Access partners, and cross-functional commercial teams to align engagement strategies with broader business objectives
  • Translate market insights into actionable strategies that strengthen engagement, differentiation, and launch readiness

Qualifications
  • Bachelor's degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
  • Minimum 10 years industry related experience required
  • Minimum 5 years Patient Services Operations Leadership experience required
  • Significant understanding of PS compliance and legal guidelines required
  • Significant Experience with REMS strategies, compliance, and support offerings required
  • Experience with Patient Services CRM & Phone systems preferred
  • Skilled in cross-functional collaboration; intellectually curious, solutions-oriented, and effective at communicating and socializing strategic recommendations
  • Launch experience in the U.S. pharmaceutical market required
  • Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred
  • Ability to synthesize complex clinical, market, and customer data into actionable strategies
  • Strong presentation skills and ability to influence senior, cross-functional, and agency stakeholders
  • Ability to travel as required; average 10-20%, with higher travel during key launch periods

The starting base pay range for this position is $180,000-$235,000, with compensation determined based on several factors including skill set, years of experience, and geographic location.
Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including:
  • 100% paid health benefits including Medical, Dental and Vision for you and your dependents
  • 401(k) program with company match and vesting after the turn of the first month after your start date
  • Flexible time off
  • Generous parental leave and some fun fringe perks!

Apply