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Patient Services Manager Jobs in Raleigh, NC (NOW HIRING)

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Patient Services Manager information

See Raleigh, NC salary details

$26.7K

$58.9K

$99.8K

How much do patient services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for patient services manager in Raleigh, NC is $58,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $70,400.00 per year, depending on experience, location, and employer.

What is the difference between Patient Services Manager vs Patient Coordinator?

AspectPatient Services ManagerPatient Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration or related field; certifications like Certified Medical Manager (CMM) are commonHigh school diploma or associate degree; certifications like Certified Medical Administrative Assistant (CMAA) can be beneficial
Work EnvironmentSupervises staff, manages patient flow, and oversees administrative functions in clinics or hospitalsAssists patients with scheduling, registration, and initial inquiries, often working directly with patients and staff
Employer & IndustryHospitals, clinics, healthcare organizationsMedical offices, outpatient clinics, healthcare facilities

The Patient Services Manager focuses on overseeing administrative staff and operations, ensuring smooth patient services. In contrast, the Patient Coordinator primarily handles patient interactions, scheduling, and front-office duties. Both roles are essential in healthcare settings but differ in scope and responsibilities.

How does a patient services manager typically collaborate with clinical staff to improve patient experience?

Patient Services Managers work closely with clinical staff such as nurses, physicians, and allied health professionals to streamline communication and ensure patients receive timely, coordinated care. They often facilitate interdisciplinary meetings, address patient feedback, and help resolve any service-related issues that arise. By fostering strong relationships and open communication across departments, Patient Services Managers play a key role in enhancing patient satisfaction and optimizing operational efficiency.

What does a patient services manager do?

A Patient Services Manager is responsible for overseeing the administrative and operational aspects of patient care within a healthcare facility. They coordinate schedules, manage patient admissions and discharges, and ensure that patients receive quality service throughout their stay or visit. Additionally, they supervise staff, address patient concerns, and work to improve the overall patient experience. Their role is essential in maintaining efficient and patient-centered healthcare delivery.

What are the key skills and qualifications needed to thrive as a patient services manager, and why are they important?

To thrive as a Patient Services Manager, you need a background in healthcare administration or a related field, often supported by a bachelor’s degree and experience in patient services or management. Familiarity with hospital information systems, scheduling software, and compliance standards such as HIPAA is typically required. Strong leadership, problem-solving, and interpersonal communication skills help manage staff and ensure positive patient experiences. These abilities are crucial to coordinate efficient patient care operations, enhance service quality, and maintain regulatory compliance in healthcare settings.

How hard is it to become a patient services manager?

Becoming a patient services manager typically requires a bachelor's degree in healthcare administration, management, or a related field, along with several years of experience in healthcare or customer service roles. Strong leadership, communication skills, and knowledge of healthcare regulations are also important for advancement in this role.
What are the most commonly searched types of Patient Services jobs in Raleigh, NC? The most popular types of Patient Services jobs in Raleigh, NC are:
What are popular job titles related to Patient Services Manager jobs in Raleigh, NC? For Patient Services Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Services Manager jobs in Raleigh, NC look for? The top searched job categories for Patient Services Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Services Manager jobs? Cities near Raleigh, NC with the most Patient Services Manager job openings:
Patient Services Manager jobs near you
Infographic showing various Patient Services Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $58,906 per year, or $28.3 per hour.

RN Patient Services Manager I - Gynecologic Oncology Clinic

UNC Health

Chapel Hill, NC

$38.55 - $55.43/hr

Full-time

Re-posted 12 days ago

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

We are looking for our next Nursing Leader for the Gynecologic Oncology Clinic at UNC Medical Center.

The ideal candidate will have at least 18 months of experience in gynecologic oncology. Previous supervisory experience is strongly preferred.

Standard hours of Monday-Friday 8a-5p. No weekends. No Holidays.

Summary:
This position is

responsible

for: ensuring that appropriate

enjoy

and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, supervision of nursing staff, HUC staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of

care

issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.

Responsibilities:

  1. Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
  2. Human Resource Services - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
  3. Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
  4. Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accreditating bodies. Standards of practice will reflect integration of current scientific evidence.
  5. Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
  6. Quality Improvement- Leads and participated in quality improvement initiatives that focus on identified patient safety or quality of care deficits
  7. Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
Other Information

Other information:
Education Requirements:
? Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
? Licensed to practice as a Registered Nurse in the state of North Carolina.
? BLS required.
Professional Experience Requirements:
? Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Adult Surg Onc Clinic

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $38.55 - $55.43 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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