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Patient Services Associate Jobs in Raleigh, NC (NOW HIRING)

Axelon

Patient Services Associate

Durham, NC · On-site

$15.50 - $19.50/hr

Patient Registration Specialist Location: 234 Crooked Creek Parkway, Suite 500, Durham, N.C. 27713 Work Mode: Local Schedule: FT; 7:30 - 4:00 PM Monday - Friday Duration: 13W Responsibilities:

UNC Health Careers

Food Services Associate

Chapel Hill, NC · On-site

$18 - $24.66/hr

POSITION SUMMARY The Food Service Associate (FSA) - Production supports patient meal service by preparing ingredients and producing salads, sandwiches, and desserts for direct trayline service. This ...

UNC HEALTH

Food Services Associate

Chapel Hill, NC · On-site

$18 - $24.66/hr

POSITION SUMMARY The Food Service Associate (FSA) - Production supports patient meal service by preparing ingredients and producing salads, sandwiches, and desserts for direct trayline service. This ...

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All JobsPatient Services Associate JobsPatient Services Associate Jobs in Raleigh, NC

Patient Services Associate information

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$12

$18

$24

How much do patient services associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient services associate in Raleigh, NC is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.10 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are the duties of a patient services associate?

A patient services associate is responsible for scheduling appointments, verifying patient information, checking in and out patients, and managing medical records. They often communicate with patients, insurance companies, and healthcare providers, and may use electronic health record (EHR) systems to ensure accurate documentation and efficient office operations.
What are the most commonly searched types of Patient Services jobs in Raleigh, NC? The most popular types of Patient Services jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Services Associate jobs? Cities near Raleigh, NC with the most Patient Services Associate job openings:
Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $38,324 per year, or $18.4 per hour.

Patient Services Associate

Axelon

Durham, NC • On-site

$15.50 - $19.50/hr

Other

Posted 9 days ago

Job description

Patient Registration Specialist

Location: 234 Crooked Creek Parkway, Suite 500, Durham, N.C. 27713

Work Mode: Local

Schedule: FT; 7:30 - 4:00 PM Monday - Friday

Duration: 13W

Responsibilities:
  • Responsible for patient registration, scheduling follow-up visits, referrals, and collecting payments.
  • Ensure accurate patient identification and verification of information.
  • Capture and update demographic and insurance information.
  • Resolve eligibility edits and document appropriately in medical records.
  • Educate patients on financial, compliance, and authorization forms.
  • Collect and post patient financial liabilities.
  • Explain billing and insurance implications to patients.
  • Encourage MyChart enrollment and manage proxy processes.
  • Communicate wait times and coordinate patient flow.
  • Balance daily collections and maintain compliance with PCI standards.
  • Schedule and coordinate appointments following financial pathway guidelines.
  • Manage work queues to optimize clinic patient flow.
  • Engage in clinic process improvement initiatives.
  • Maintain a positive patient experience and adhere to company values.
  • Handle incoming calls and maintain office equipment.
  • Attend staff meetings and participate in required training.
  • Ensure a safe environment and report safety concerns.
Requirements:
  • High School Diploma
  • Minimum 2 years of experience
  • Strong verbal and written communication skills
  • Basic PC skills
  • Minimum six months data entry experience
  • Knowledge of medical terminology
  • Understanding of telephone etiquette
  • Ability to organize and prioritize tasks
  • Ability to interact tactfully and courteously with the public
  • Ability to apply departmental policies and procedures
  • Ability to establish and maintain effective relationships with personnel
Preferred Skills:
  • Ability to provide oral and written instructions
  • Experience in patient financial counseling
  • Familiarity with HIPAA guidelines
  • Experience with electronic health records systems
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About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

Social media

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