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Patient Services Associate Jobs in Raleigh, NC (NOW HIRING)

Compass Group

PATIENT SERVICES LEAD (FULL TIME)

Cary, NC · On-site

$22/hr

Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the health ...

Duke Health

Patient Service Associate - Psychiatry

Durham, NC · On-site

$16.50 - $20.75/hr

... patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. Work Performed * Prepare for clinic ...

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All JobsPatient Services Associate JobsPatient Services Associate Jobs in Raleigh, NC

Patient Services Associate information

See Raleigh, NC salary details

$12

$18

$24

How much do patient services associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for patient services associate in Raleigh, NC is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.10 per hour, depending on experience, location, and employer.

Is being a PCA a stressful job?

Patient Services Associates often work in fast-paced healthcare environments, which can be stressful due to high patient interaction, time management demands, and emotional situations. However, stress levels vary depending on the work setting, workload, and individual coping skills, and some find the role rewarding despite the challenges.

What is a Patient Services Associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are the responsibilities of a patient care associate?

A patient care associate is responsible for assisting patients with daily activities, taking vital signs, preparing exam rooms, and supporting healthcare staff. They often work under supervision in clinical settings and may need basic medical training or certification. Their role helps ensure smooth patient flow and quality care delivery.

What are some common challenges faced by Patient Services Associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the key skills and qualifications needed to thrive as a Patient Services Associate, and why are they important?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What jobs pay 4000 a week without a degree?

Patient Services Associates typically do not earn $4,000 per week; such high weekly pay is uncommon without specialized skills or certifications. Jobs that can pay this amount without a degree often include high-level sales, real estate, or certain entrepreneurial ventures, but these usually require experience, licensing, or significant effort. Most roles with this income level generally demand advanced skills, certifications, or extensive experience beyond entry-level positions.

What is the role of a patient service associate?

A patient service associate is responsible for scheduling appointments, verifying patient information, managing patient records, and assisting with check-in and check-out processes. They often use electronic health record systems and require strong communication and organizational skills to support healthcare operations.
What are the most commonly searched types of Patient Services jobs in Raleigh, NC? The most popular types of Patient Services jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Services Associate jobs? Cities near Raleigh, NC with the most Patient Services Associate job openings:
Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,324 per year, or $18.4 per hour.
PATIENT SERVICES LEAD (FULL TIME)

PATIENT SERVICES LEAD (FULL TIME)

Compass Group

Cary, NC • On-site

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,077 frontline employees who took The Breakroom Quiz

313th of 451 rated business services

Job description

  • We are hiring immediately for full time PATIENT SERVICES LEAD positions.
  • Location: WakeMed Cary - 1900 Kildaire Farm Road, Cary, NC 27518. Note: online applications accepted only.
  • Schedule: Full time schedule. Monday through Friday, hours may vary; rotating weekends and holidays are included. More details upon interview.
  • Requirement: Previous customer service experience required.
  • Pay Range: $20.00 per hour to $22.00 per hour.

 

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

 

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs.  
Essential Duties and Responsibilities:

  • Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
  • Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
  • Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
  • Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
  • Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
  • Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
  • Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
  • Complies with regulatory agency standards, including federal, state and JCAHO.
  • Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
  • Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
  • Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
  • Conduct daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template.
  • Performs other duties as assigned.

Qualifications:

  • Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
  • Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
  • The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

BENEFITS FOR OUR TEAM MEMBERS

  • Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
  • Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Applications are accepted on an ongoing basis. 
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. 

Morrison Healthcare maintains a drug-free workplace. 

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