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Patient Services Assistant Jobs in Raleigh, NC (NOW HIRING)

Wake Radiology

Patient Service Representative

Raleigh, NC · On-site

$17 - $21.75/hr

Patient Services Representative (Full-Time) Are you someone who enjoys variety, meeting new people ... Register patients, verify demographics, and assist with the check-in process. * Answer questions ...

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Patient Services Assistant information

See Raleigh, NC salary details

$10

$16

$23

How much do patient services assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for patient services assistant in Raleigh, NC is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $19.90 per hour, depending on experience, location, and employer.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Raleigh, NC? The most popular types of Patient Services jobs in Raleigh, NC are:
What are popular job titles related to Patient Services Assistant jobs in Raleigh, NC? For Patient Services Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Raleigh, NC look for? The top searched job categories for Patient Services Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Services Assistant jobs? Cities near Raleigh, NC with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,187 per year, or $16.9 per hour.
Patient Services Coordinator

Patient Services Coordinator

First Choice Community Health Centers

Lillington, NC • On-site

Full-time

Posted 28 days ago

Job description

Patient Service Coordinator (PSC) serves as the primary and initial point of contact for patients and healthcare providers within the clinic. PSC is responsible for assisting in closing clinical gaps in care and ensuring smooth transition in care.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  1. Greet patients in a timely, cheerful, and respectful manner and provide full attention to ensure quality customer services.
  1. Provide outreach by providing general services information to new patients. Assist new patients with completing New Patients packet and Sliding Fee Discount program forms. Follow up with Billing department of Sliding Fee Discount packets and notify patients of final eligibility determination.
  1. Reschedule patients as needed and assist with referrals and communication with external resources to address patients' needs in a timely manner.
  1. Coordinate/Assist patients' transportation coordination in timely manner.
  1. Support clinical team to assist patients more efficiently with medical questions, using designated templates and protocols and send do clinical team for response.
  1. Serves as a liaison between patients and medical staff by communicating as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
  1. Ensure related reports, labs, and demographics are sent to outside facilities prior to their appointment.
  1. Take phone messages, as needed, and distribute them to appropriate personnel.
  1. Assist patients complete necessary forms.
  1. Work at different FCCHC locations as needed.
  1. Ensure timely delivery of outside mail and communication.
  1. Cover front desk/call center vacancies as needed.
  1. Other duties as assigned.

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