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Patient Account Representative Jobs in Raleigh, NC

eTeam

Patient Facing PD

Chapel Hill, NC · On-site

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes ...

Eclaro

Patient Facing PD

Chapel Hill, NC · On-site

$19/hr

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. * This position handles incoming phone calls, assists walk-in patients ...

Reboot Staff

Customer Account Representative

Raleigh, NC · On-site

$52K - $60K/yr

Customer Account Representative At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation ...

Kimball Midwest

Account Representative

Apex, NC · On-site

$55K - $95K/yr

Sales Representative (Hybrid) As a Sales Representative, you are accountable for engaging with existing and prospective customers, promoting products and services, and generating sales revenue.

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Patient Account Representative information

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How much do patient account representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient account representative in Raleigh, NC is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.21 per hour, depending on experience, location, and employer.

What is a patient account representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

How does a patient account representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What are the key skills and qualifications needed to thrive as a patient account representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What does a patient account representative do?

A patient account representative manages patients' billing and insurance information, processes payments, and resolves billing issues. They often use billing software and require strong communication skills to coordinate with patients and healthcare providers.
More about Patient Account Representative jobs

What are the most commonly searched types of Patient Account Representative jobs in Raleigh, NC?

The most popular types of Patient Account Representative jobs in Raleigh, NC are:

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For Patient Account Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Account Representative jobs in Raleigh, NC look for?

The top searched job categories for Patient Account Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Account Representative jobs?

Cities near Raleigh, NC with the most Patient Account Representative job openings:

Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $43,303 per year, or $20.8 per hour.

Patient Facing PD

Chapel Hill, NC • On-site

eTeam
See more jobs at eTeamexternal

Other

Re-posted 22 days ago

Job description


Job Title: Patient Facing PD
Job Location: Chapel Hill NC 27514
Duration: 3 Months
Position Summary:
The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.
Key Responsibilities:
  • Greet and assist patients and visitors in a courteous and professional manner
  • Answer incoming calls and direct inquiries to the appropriate department or team member
  • Respond to patient billing questions, explain statements, and provide basic account information
  • Accept and process patient payments; provide receipts and documentation as needed
  • Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
  • Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
  • Collaborate with billing, clinical, and administrative staff to resolve patient account issues
  • Maintain confidentiality of patient information in compliance with HIP nd institutional policies
  • Ensure desk and waiting area remain clean, organized, and professional
Qualifications:
Education & Experience:
  • High school diploma or GED required
  • 1-2 years of experience in a healthcare, medical, dental, or customer service setting
  • Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred
  • Background in both dental and medical billing environments strongly preferred
Skills & Competencies:
  • Strong interpersonal and verbal communication skills
  • Professional demeanor and commitment to providing excellent customer service
  • Ability to manage multiple tasks and prioritize in a busy environment
  • Proficient in Microsoft Office and comfortable working with databases and digital records
  • Detail-oriented with strong problem-solving and organizational abilities
  • Knowledge of HIP nd patient confidentiality requirements

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