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Patient Account Representative Jobs in Raleigh, NC

WakeMed

Finance & Accounting Representative

Raleigh, NC · On-site

Overview The Finance & Accounting Rep is responsible for posting and review functions, specialized collections, account research, patient and non-patient account management and/or patient and general ...

eTeam

Patient Facing PD

Chapel Hill, NC · On-site

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes ...

Eclaro

Patient Facing PD

Chapel Hill, NC · On-site

$19/hr

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. * This position handles incoming phone calls, assists walk-in patients ...

Prism Biotech

Account Representative - BioPharma

Durham, NC · On-site

$89K - $120K/yr

We are seeking driven, capable, vivacious as well as positive sales account reps to build out and lead the product launch of a few new and innovative pharmaceutical products. The Pharmaceutical Sales ...

Kimball Midwest

Account Representative

Raleigh, NC · On-site

$55K - $95K/yr

Sales Representative (Hybrid) As a Sales Representative, you are accountable for engaging with existing and prospective customers, promoting products and services, and generating sales revenue.

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Patient Account Representative information

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$11

$20

$28

How much do patient account representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient account representative in Raleigh, NC is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.21 per hour, depending on experience, location, and employer.

What is a patient account representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

How does a patient account representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What are the key skills and qualifications needed to thrive as a patient account representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.
More about Patient Account Representative jobs
What are the most commonly searched types of Patient Account Representative jobs in Raleigh, NC? The most popular types of Patient Account Representative jobs in Raleigh, NC are:
What are popular job titles related to Patient Account Representative jobs in Raleigh, NC? For Patient Account Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Account Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Account Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Account Representative jobs? Cities near Raleigh, NC with the most Patient Account Representative job openings:
Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,303 per year, or $20.8 per hour.

Finance & Accounting Representative

WakeMed

Raleigh, NC • On-site

Full-time

Re-posted 14 days ago

WakeMed rating

7.7

Company rating: 7.7 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

161st of 887 rated healthcare providers

Job description

Overview
The Finance & Accounting Rep is responsible for posting and review functions, specialized collections, account research, patient and non-patient account management and/or patient and general ledger account reconciliation activity. Acts as a resource by providing support for Patient Account Representative positions in the department.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred
Experience
2 Years Accounting/Finance - Collections Required 2 Years Accounting/Finance - Patient Accounting Required

What WakeMed employees say

Pay

Benefits

Hours and flexibility

Workplace

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About WakeMed

Sourced by ZipRecruiter

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1961

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