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Patient Access Representative Jobs in Raleigh, NC

Medix

Patient Access Representative

Durham, NC · On-site

$20.15/hr

Job Summary Our client is seeking a dedicated Patient Access Representative to join their team. The primary responsibilities of this role include handling communication from providers and staff ...

UNC Health

Care Access Representative

Morrisville, NC · On-site

Care Access Representative Your passion belongs at UNC Health. Join more than 56,000 teammates ... This role assists in the patient registration process by scheduling outpatient appointments ...

McKesson Corporation

Patient Access Specialist

Cary, NC · On-site

$23 - $24/hr

Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery ...

McKesson

Patient Access Specialist

Cary, NC · Hybrid

$23 - $24/hr

Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery ...

McKesson

Patient Access Specialist

Cary, NC · Hybrid

$23 - $24/hr

Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery ...

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Patient Access Representative information

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How much do patient access representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient access representative in Raleigh, NC is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can be fast-paced and requires attention to detail, but it generally involves on-the-job training and does not require advanced degrees. Success in this position depends on familiarity with healthcare systems and customer service experience.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What does a patient access representative do?

A patient access representative is responsible for scheduling appointments, verifying patient insurance coverage, collecting payments, and ensuring accurate registration of patient information. They serve as the first point of contact for patients and often use electronic health record (EHR) systems to manage data efficiently.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are the most commonly searched types of Patient Access Representative jobs in Raleigh, NC? The most popular types of Patient Access Representative jobs in Raleigh, NC are:
What are popular job titles related to Patient Access Representative jobs in Raleigh, NC? For Patient Access Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Access Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Access Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Access Representative jobs? Cities near Raleigh, NC with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 24% Part Time, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,508 per year, or $18.5 per hour.

Patient Access Representative

Raleigh Orthopaedic

Raleigh, NC • On-site

$16 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Patient Access Representative Full-Time Position Raleigh Location

Raleigh Orthopaedic is hiring a Patient Access Representative for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Patient Access Team plays an integral role in providing excellent service to our patients.

Responsibilities:

  • Manage a high volume of incoming appointment calls
  • Schedule new and established patient appointments
  • Deliver exceptional customer service to patients and team members

Preferred Experience:

  • 2+ years of experience in a call center environment
  • Background in a healthcare customer service role, ideally in a large medical office setting
  • Strong communication and active listening skills with a professional phone presence
  • Ability to thrive in a fast-paced, high-pressure environment
  • Positive demeanor and commitment to excellent service
  • Proficiency with technology and willingness to learn new systems
  • Openness to providing feedback for process improvement initiatives

Benefits:

  • Full medical, dental, and vision coverage with FSA and HSA options
  • Retirement plan with employer contributions
  • Company paid life insurance
  • Paid Time Off program

Compensation:

  • $16$22 per hour, commensurate with experience

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