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Patient Access Representative Jobs in Raleigh, NC

County of Wake, NC

Patient Access Representative

Raleigh, NC · On-site

$15.50 - $19.50/hr

We are currently seeking a Patient Access Representative who will serve in Centralized Registration to provide high quality service to the Wake County Public Health Clinic clients. This position ...

Medix

Patient Access Representative

Durham, NC · On-site

$20.15/hr

Job Summary Our client is seeking a dedicated Patient Access Representative to join their team. The primary responsibilities of this role include handling communication from providers and staff ...

McKesson

Patient Access Specialist

Cary, NC · Hybrid

$23 - $24/hr

Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery ...

McKesson

Patient Access Specialist

Cary, NC · On-site

$16 - $21.25/hr

Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery ...

McKesson

Patient Access Specialist

Cary, NC · Hybrid

$23 - $24/hr

Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery ...

McKesson Corporation

Patient Access Specialist

Cary, NC · On-site

$16 - $21.25/hr

Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery ...

McKesson

Patient Access Specialist

Cary, NC · On-site

$16 - $21.25/hr

Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery ...

TEKsystems

Patient Service Representative

Raleigh, NC · Remote

$17.50/hr

Patient Service Representative (Remote) Pay Rate: $17.50/hr Schedule: Full-Time, 40 hours per week ... Patient Access * Insurance Verification * Medical Billing or Coding * Claims Processing * Heal ...

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Patient Access Representative information

See Raleigh, NC salary details

$11

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$23

How much do patient access representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for patient access representative in Raleigh, NC is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

What Is a Patient Access Representative?

As a patient access representative, you handle the patient check-in process at a hospital. Your job duties are to collect patient information—identification, insurance, and payment—and to perform other administrative tasks, like answering the phone and scheduling. Other responsibilities include directing patients to the correct area after check-in and answering questions that patients or their families have about the hospital’s processes, insurance coverage, and billing. Since people checking in to the hospital are usually either ill or injured, your interpersonal skills and calm, compassionate attitude are essential to getting patients checked in efficiently in spite of their stress or worry.

What are some common challenges faced by Patient Access Representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What are Patient Access Representatives?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the key skills and qualifications needed to thrive as a Patient Access Representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are the most commonly searched types of Patient Access Representative jobs in Raleigh, NC? The most popular types of Patient Access Representative jobs in Raleigh, NC are:
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What job categories do people searching Patient Access Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Access Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Access Representative jobs? Cities near Raleigh, NC with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Patient Access Representative

Patient Access Representative

Wake County Government

Raleigh, NC • On-site

$15.50 - $19.50/hr

Other

Re-posted 10 days ago

Wake County rating

8.5

Company rating: 8.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

154th of 693 rated public administrative organizations

Job description

We are currently seeking a Patient Access Representative who will serve in Centralized Registration to provide high quality service to the Wake County Public Health Clinic clients. This position assists patients with onsite customer service functions, ensures all necessary documents are provided, activates patients in the EMR system, collects payments, and obtains demographic and financial information all working together to meet the goals of the work area. The Patient Access Representative serves as the public's first point of contact for the Health Clinics. This is a rewarding career that will allow you to positively impact citizens lives every day! 

Essential Responsibilities:

  • Knowledge of clinics within Public Health
  • Responds to inquiries from both internal and external customers
  • Gather intake or service requests information
  • Register customers for services, schedules appointments and service-calls and provides necessary information
  • Receive monies, enters customer information into databases and provides receipts if appropriate
  • Balance cash drawers
  • Insurance and income verification

What Wake County employees say

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