ZipRecruiter

Log In

1

Patient Access Service Representative Jobs in Raleigh, NC

Amerit Consulting

Patient Access Specialist

Cary, NC · On-site

$20 - $22.50/hr

Patient Access Specialist ** LOCATION: Onsite Role | Client Location: 11800 Weston Parkway Cary NC ... payrolling services to Fortune 500 companies nationally; as well as small to mid-sized ...

McKesson Corporation

Patient Access Specialist

Cary, NC · On-site

$23 - $24/hr

... services that make quality care more accessible and affordable. Here, we focus on the health ... Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation ...

McKesson

Patient Access Specialist

Cary, NC · Hybrid

$23 - $24/hr

... services that make quality care more accessible and affordable. Here, we focus on the health ... Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation ...

McKesson

Patient Access Specialist

Cary, NC · Hybrid

$23 - $24/hr

... services that make quality care more accessible and affordable. Here, we focus on the health ... Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation ...

next page

Showing results 1-20

All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Raleigh, NC

Patient Access Service Representative information

See Raleigh, NC salary details

$10

$16

$20

How much do patient access service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient access service representative in Raleigh, NC is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.17 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Raleigh, NC?

For Patient Access Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Patient Access Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Access Service Representative jobs?

Cities near Raleigh, NC with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,024 per year, or $16.4 per hour.

Patient Access Representative

Raleigh Orthopaedic

Raleigh, NC • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Patient Access Representative Full-Time Position Raleigh Location

Raleigh Orthopaedic is hiring a Patient Access Representative for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Patient Access Team plays an integral role in providing excellent service to our patients.

Responsibilities:

  • Manage a high volume of incoming appointment calls
  • Schedule new and established patient appointments
  • Deliver exceptional customer service to patients and team members

Preferred Experience:

  • 2+ years of experience in a call center environment
  • Background in a healthcare customer service role, ideally in a large medical office setting
  • Strong communication and active listening skills with a professional phone presence
  • Ability to thrive in a fast-paced, high-pressure environment
  • Positive demeanor and commitment to excellent service
  • Proficiency with technology and willingness to learn new systems
  • Openness to providing feedback for process improvement initiatives

Benefits:

  • Full medical, dental, and vision coverage with FSA and HSA options
  • Retirement plan with employer contributions
  • Company paid life insurance
  • Paid Time Off program

Compensation:

  • $16$22 per hour, commensurate with experience

#INDADMIN

Apply