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Patient Access Service Representative Jobs in Raleigh, NC

McKesson Corporation

Patient Access Specialist

Cary, NC · On-site

$23 - $24/hr

... services that make quality care more accessible and affordable. Here, we focus on the health ... Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation ...

McKesson

Patient Access Specialist

Cary, NC · Hybrid

$23 - $24/hr

... services that make quality care more accessible and affordable. Here, we focus on the health ... Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation ...

McKesson

Patient Access Specialist

Cary, NC · Hybrid

$23 - $24/hr

... services that make quality care more accessible and affordable. Here, we focus on the health ... Purpose The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation ...

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient access service representative in Raleigh, NC is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access service representative do?

A patient access service representative is responsible for scheduling patient appointments, verifying insurance coverage, collecting patient information, and ensuring accurate registration in healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and customer service skills to assist patients and facilitate smooth administrative operations.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer candidates with experience in healthcare settings or familiarity with electronic health records and scheduling systems. Certification is not usually required but can enhance job prospects.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.
What are popular job titles related to Patient Access Service Representative jobs in Raleigh, NC? For Patient Access Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Access Service Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Access Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Access Service Representative jobs? Cities near Raleigh, NC with the most Patient Access Service Representative job openings:
Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,434 per year, or $18.5 per hour.

Patient Access Specialist

McKesson Corporation

Cary, NC • On-site

$23 - $24/hr

Full-time

Re-posted 11 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

47th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Mission
At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes - one patient, one partner, one therapy at time.
Purpose
The Patient Access Specialist, Rare/Orphan will be responsible for benefits investigation, prior authorization support, and claims adjudication, as well as refill management and delivery coordination functions in accordance with company policies and procedures.
Compensation: The target rate for this is between $23 and $24 an hour along with a 5% bonus.
Location: This is a hybrid role and will require two days a week in office at our Cary, NC location.
Key Responsibilities
  • Locate and enter accurate prescription insurance information on patient's profile by processing eligibility checks and adjudicating pharmacy claims.
  • Adjudicate claims and troubleshoot rejections so that the correct information is communicated to the patient
  • Communicate the need for medication prior authorization (PA) to providers and serve as a resource to the provider during the PA process.
  • Manage inbound calls from patients, clients, physicians, practitioners and clinics regarding inquiries about order status, services provided, financial support options
  • Serve as a technical resource pertaining to adjudication while identifying areas for improvement.
  • Entering detailed, accurate, and grammatically correct progress notes to ensure proper documentation on patient profiles.
  • Contact patients to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
  • Manage patient refill coordination and follow-up to ensure patients comply with their therapy plan
  • Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety
  • Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Minimum Requirement
Typically requires 1+ years of related experience.
Education & Certification
  • CPhT (Certified Pharmacy Technician) preferred, not required. Must be current, without restrictions, and in good standing
  • High school diploma required

Critical Skills
  • 1+ years prior experience working in a pharmacy or other health care setting required
  • Experience with insurance eligibility and prior authorization processes
  • Competent in basic computer skills and proficiency in Microsoft applications
  • Conscientious, detail oriented with the ability and desire to solve problems to help our patients
  • Flexible, adaptable, and the ability to effectively work in a team setting to accomplish a common goal
  • Highly motivated and committed to excellence with a positive attitude

Additional Skills
  • Strong interpersonal and communication skills; able to engage empathetically with patients and caregivers.
  • Understanding of HIPAA, patient privacy, and compliance regulations.
  • Strong prioritization and time management skills
  • Proficiency in quickly and thoroughly understanding patient and provider needs
  • Demonstrated ability to communicate complex concepts with high efficacy

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$15.93 - $26.55
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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