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Patient Access Service Representative Jobs in Raleigh, NC

McKesson Corporation

Patient Access Specialist

Cary, NC · On-site

$17.99 - $29.98/hr

... services that make quality care more accessible and affordable. Here, we focus on the health ... Locate and enter accurate prescription insurance information on patient's profile by processing ...

McKesson Corporation

Patient Access Specialist

Cary, NC · On-site

$15.93 - $26.55/hr

... services that make quality care more accessible and affordable. Here, we focus on the health ... Locate and enter accurate prescription insurance information on patient's profile by processing ...

MidLantic Urology

Patient Service Representative I

Cary, NC · On-site

$17.75 - $22.75/hr

The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They ...

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All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Raleigh, NC

Patient Access Service Representative information

See Raleigh, NC salary details

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How much do patient access service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient access service representative in Raleigh, NC is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.17 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Raleigh, NC?

For Patient Access Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Patient Access Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Access Service Representative jobs?

Cities near Raleigh, NC with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,024 per year, or $16.4 per hour.

Patient Service Representative

RALEIGH MEDICAL GROUP PA

Apex, NC • On-site

$17 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Title:

Patient Service Representative

Location:

Apex, NC | In Office

Department:

Dermatology- Operations

Shift:

Monday - Friday

Patient Service Representative
Apex, NC | In Office

Be the welcoming face of exceptional patient care.

Raleigh Medical Group. PA is seeking a friendly, organized, and customer-focused Patient Service Representative (PSR) to join our Dermatology team. As the first point of contact for our patients, you'll play a vital role in creating a positive patient experience by providing outstanding customer service while supporting patient registration, appointment scheduling, insurance verification, payment collection, and front office operations.

If you thrive in a fast-paced healthcare environment, enjoy helping others, and take pride in providing exceptional service, we'd love to hear from you.

Key Responsibilities
  • Greet and assist patients and visitors in a professional and welcoming manner.
  • Register patients and verify demographic and insurance information.
  • Schedule, reschedule, and confirm patient appointments.
  • Collect copays, deductibles, outstanding balances, and other patient payment.
  • Verify insurance eligibility and assist with referral and authorization processes.
  • Answer incoming phone calls and route inquiries appropriately.
  • Complete patient check-in and checkout processes accurately and efficiently.
  • Scan and maintain patient documentation within the electronic health record (EHR).
  • Assist patients with registration forms, patient portal access, and required documentation.
  • Collaborate with providers, clinical staff, billing, and other departments to ensure seamless patient care.
  • Manage office supply ordering, maintenance requests, and operational support tickets
  • Cross-train within front office functions and provide coverage as needed.
  • Support departmental initiatives and perform additional duties as assigned.
•
Qualifications

Required:


•   High school diploma or equivalent.

  • Strong customer service and communication skills.
  • Basic computer proficiency with the ability to learn electronic health record (EHR).
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to maintain confidentiality and comply with HIPAA requirements

Preferred:

  • One (1) year of experience in a medical office, physician practice, or healthcare customer service environment.
  • Experience with patient registration, appointment scheduling, insurance verification, and payment collection.
  • Experience using electronic health record (EHR) and practice management systems.
  • Basic knowledge of medical terminology
Why Join Raleigh Medical Group?
  • Established, physician-led private practice serving the Triangle for more than 50 years.
  • Collaborative and supportive team environment.
  • Opportunity to make a meaningful impact on the patient experience.
  • Professional development and career growth opportunities.
We Offer Our Valued Employees
  • Group Health, Dental, and Vision coverage
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Generous Paid Time Off (PTO)
  • 401(k) Retirement Plan with employer matching
  • Company-paid Life, Short-Term and Long-Term Disability
  • Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

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