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Patient Service Representative Jobs in Raleigh, NC

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Patient Service Representative information

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$12

$19

$25

How much do patient service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for patient service representative in Raleigh, NC is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.82 per hour, depending on experience, location, and employer.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and on-the-job training is common. Certification is not usually required but can enhance job prospects.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What jobs pay $10,000 a month without a degree?

Patient Service Representatives typically do not earn $10,000 a month without advanced experience or additional certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which rely more on experience and skills than formal education. These jobs may require specialized training or licensing but generally do not mandate a college degree.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the duties of a patient service representative?

A patient service representative is responsible for scheduling appointments, verifying patient information and insurance, checking in patients, collecting payments, and maintaining accurate medical records. They serve as a communication link between patients and healthcare providers and often use electronic health record (EHR) systems. Strong customer service skills and attention to detail are essential for this role.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, providing foundational skills in patient communication, administrative tasks, and medical record management. It can serve as a stepping stone to more advanced healthcare roles and typically requires basic certifications or training programs. The job environment usually involves clerical work in medical settings with regular hours.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are the most commonly searched types of Patient Service Representative jobs in Raleigh, NC? The most popular types of Patient Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Patient Service Representative jobs in Raleigh, NC? For Patient Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Service Representative jobs? Cities near Raleigh, NC with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Raleigh, NC as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $39,924 per year, or $19.2 per hour.
Patient Service Representative

Patient Service Representative

Triangle Visions Optometry

Chapel Hill, NC

$15 - $19/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Join Triangle Visions as a Patient Service Representative in Chapel Hill, NC!
Are you a great communicator with a passion for healthcare? Triangle Visions invites you to join our team as a Patient Service Representative.
Why Work With Us?
- Work-Life Balance: Enjoy a supportive Monday - Friday schedule.
- Competitive Compensation: Monthly bonus plan and comprehensive benefits package.
- Health Benefits: Medical, dental (100% of preventative care covered), and free vision coverage.
- Generous Time Off: Paid time off (PTO) and holiday pay.
- Professional Development: Access $5K+ annually for tuition and continuing education reimbursement.
- Family Support: Adoption assistance program.
- Employee Perks: Free eyewear and discounts for friends and family.
Your Role:
- Maintain a professional and friendly attitude while greeting office guests and speaking with patients about their insurance coverage and appointments.
- Handle record-keeping, invoicing, database maintenance, and customer issues.

Join Us Today!
Ready to make a difference in patients' lives and advance your career? Apply now for the Patient Service Representative position in Chapel Hill, NC, and become part of the Triangle Visions team!ResponsibilitiesPatient Service Representative Job Responsibilities
  • Greets patients without delay.
  • Promptly answers the telephone in a friendly and courteous manner.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
  • Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
  • Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
  • Determines both medical and vision insurance eligibility in accordance with patient’s current plan coverage.
  • Ensures all office systems are maintained.
  • Maintains a safe working environment for all team members and patients.
  • Performs other administrative responsibilities as assigned by Practice Manager or as business needs.
Required SkillsPatient Service Representative Job Qualifications
  • High School graduate or equivalent  
  • 2+ years of office experience in a healthcare setting  
  • Basic knowledge of services, products, vision insurance plans/coverage and office operations preferred, but not required.
  • Strong customer service skills
  • Strong communicator and listener  
  • Problem solving ability  
  • Organization skills Â