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Patient Service Representative Jobs in Raleigh, NC

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Patient Service Representative information

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$12

$19

$25

How much do patient service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient service representative in Raleigh, NC is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are the most commonly searched types of Patient Service Representative jobs in Raleigh, NC? The most popular types of Patient Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Patient Service Representative jobs in Raleigh, NC? For Patient Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Service Representative jobs? Cities near Raleigh, NC with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $39,924 per year, or $19.2 per hour.

Patient Service Representative

University Dental Associates

Raleigh, NC • On-site

$17 - $21.75/hr

Other

Posted 2 days ago

New

Job description

UDA Patient Services Representative

A UDA Patient Services Representative, or rather "PSR", is one of the most important members of our team. Not only will you perform a wide range of duties that facilitate only the best patient care possible, but you will often be the first and last impression made on a patient. You are the face of the practice!

So, if you love to smile and love to make others smile, then this is the role for you! As a PSR, your responsibilities include (but are not limited to) scheduling and confirming patient appointments, verifying insurance coverage, collecting payment for services, assisting in the completion of patient paperwork, presenting patient treatment plans, checking patients in and out of the office, and conducting financial consultations with the patients based on their treatment needs as prescribed by the provider.

In other words, you are a big deal, and we can't wait to have you on our team!

We have an immediate full-time opening!

What Skills and Experience Does a Successful UDA Patient Services Representative Have?

  • A minimum of six months in a similar job experience
  • Exceptional customer/patient service skills
  • Ability to manage multiple tasks as assigned throughout the day
  • Strong organizational habits
  • Proficiency with computer software, especially Office 365

Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

UDA is Ready to Welcome You to the Team!

Apply today to learn more about our comprehensive benefit package and what this opportunity can do for you!

Apply