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Patient Service Representative Jobs in Raleigh, NC

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Patient Service Representative information

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$12

$19

$25

How much do patient service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for patient service representative in Raleigh, NC is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are the most commonly searched types of Patient Service Representative jobs in Raleigh, NC? The most popular types of Patient Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Patient Service Representative jobs in Raleigh, NC? For Patient Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Service Representative jobs? Cities near Raleigh, NC with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,924 per year, or $19.2 per hour.
Patient Service Representative (Bilingual/Arabic)

Patient Service Representative (Bilingual/Arabic)

Lincoln Community Health Center, Inc.

Durham, NC

$17 - $21.50/hr

Full-time

Posted 3 days ago

New

Job description

PATIENT SERVICES REPRESENTATIVE
BILINGUAL/ARABIC
Looking for meaningful work in a vibrant outpatient community practice?
Why Lincoln Community Health Center?
  • Federally Qualified Health Center located in Central North Carolina whose mission is to serve the community
  • Primary and Preventive Outpatient Health Care
  • Community and Quality Focused
  • Leadership and Staff Positions
  • Primarily weekday business hours Monday-Friday 8am-5pm
OCCUPATIONAL SUMMARY:
Performs a variety of responsible clerical duties and accounting activities in processing patients. Actively supports the LCHC mission of service and education.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Considerable knowledge of patient accounts procedures. Ability to follow standard clerical/office procedures. Ability to write legibly. Ability to maintain effective working communication with patients and coworkers. Ability to operate standard office equipment. Ability to do basic addition, subtraction and multiplication.
EDUCATION REQUIRED:
Graduation from high school is required. Additional business coursework is desired.
PREVIOUS EXPERIENCE:
Two (2) years of clerical experience with public contact and proven ability to handle cash.
Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner.
Key requirements for any position are our “Core Values”:
•Courtesy
•Respect
•Quality
•Accessibility
•Teamwork
•Continuous Improvement
•Accountability
LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences.

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