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Evening Patient Service Representative Jobs in Raleigh, NC

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Evening Patient Service Representative information

See Raleigh, NC salary details

$12

$19

$25

How much do evening patient service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for evening patient service representative in Raleigh, NC is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Evening Patient Service Representative vs Patient Access Representative?

AspectEvening Patient Service RepresentativePatient Access Representative
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentEvening shifts in healthcare settings, hospitals, clinicsDaytime shifts in healthcare settings, hospitals, clinics
Employer & Industry UsageHospitals, outpatient clinics, healthcare facilitiesHospitals, outpatient clinics, healthcare facilities
Common Search & ComparisonOften compared based on shift timing and responsibilitiesSimilar roles focusing on patient check-in and scheduling

The Evening Patient Service Representative primarily works evening shifts, handling patient check-ins, scheduling, and customer service during non-standard hours. The Patient Access Representative typically works daytime hours with similar responsibilities. Both roles require strong communication skills and familiarity with healthcare systems, but their shift timings and specific duties may differ slightly based on the healthcare facility's needs.

What are the key skills and qualifications needed to thrive as an evening patient service representative?

To thrive as an Evening Patient Service Representative, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with electronic medical record (EMR) systems, appointment scheduling software, and multi-line phone systems is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in interactions with patients and healthcare staff. These skills ensure efficient, accurate service and a positive patient experience during evening shifts when support resources may be limited.

What is an evening patient service representative?

Evening Patient Service Representatives are administrative professionals who work in healthcare settings, such as hospitals or clinics, during evening hours. They are responsible for greeting patients, answering phones, scheduling appointments, collecting patient information, and assisting with check-in and check-out processes. Their role is crucial for ensuring smooth patient flow and effective communication between patients and medical staff after regular business hours. They also handle insurance verification, manage patient records, and provide information about services or procedures. Excellent customer service and organizational skills are essential for this position.

How do I become an Evening Patient Service Representative?

To become an Evening Patient Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with patient interactions or customer service. Some employers may prefer familiarity with scheduling software and healthcare terminology, and training is often provided on the job. Flexibility to work evening shifts is also required.

What are some common challenges faced by evening patient service representatives, and how can they be addressed?

Evening Patient Service Representatives often manage high call volumes and walk-in inquiries while working with limited on-site support, as many administrative staff leave after regular hours. This can make multitasking and prioritizing urgent patient needs essential skills for success. To address these challenges, it helps to develop strong communication abilities, stay organized, and build familiarity with clinic protocols. Teamwork is also key, as you will frequently coordinate with clinical staff and relay important information between patients and providers to ensure smooth operations during evening shifts.
What cities near Raleigh, NC are hiring for Evening Patient Service Representative jobs? Cities near Raleigh, NC with the most Evening Patient Service Representative job openings:
Evening Patient Service Representative jobs near you
Infographic showing various Evening Patient Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Patient Service Representative

University Dental Associates

Raleigh, NC • On-site

$17 - $21.75/hr

Other

Posted 3 days ago

New

Job description

UDA Patient Services Representative

A UDA Patient Services Representative, or rather "PSR", is one of the most important members of our team. Not only will you perform a wide range of duties that facilitate only the best patient care possible, but you will often be the first and last impression made on a patient. You are the face of the practice!

So, if you love to smile and love to make others smile, then this is the role for you! As a PSR, your responsibilities include (but are not limited to) scheduling and confirming patient appointments, verifying insurance coverage, collecting payment for services, assisting in the completion of patient paperwork, presenting patient treatment plans, checking patients in and out of the office, and conducting financial consultations with the patients based on their treatment needs as prescribed by the provider.

In other words, you are a big deal, and we can't wait to have you on our team!

We have an immediate full-time opening!

What Skills and Experience Does a Successful UDA Patient Services Representative Have?

  • A minimum of six months in a similar job experience
  • Exceptional customer/patient service skills
  • Ability to manage multiple tasks as assigned throughout the day
  • Strong organizational habits
  • Proficiency with computer software, especially Office 365

Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

UDA is Ready to Welcome You to the Team!

Apply today to learn more about our comprehensive benefit package and what this opportunity can do for you!

Apply