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Evening Patient Service Representative Jobs in Raleigh, NC

MidLantic Urology

Patient Service Representative I

Raleigh, NC · On-site

$17 - $21.75/hr

The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They ...

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All JobsEvening Patient Service Representative JobsEvening Patient Service Representative Jobs in Raleigh, NC

Evening Patient Service Representative information

See Raleigh, NC salary details

$12

$19

$25

How much do evening patient service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for evening patient service representative in Raleigh, NC is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Evening Patient Service Representative vs Patient Access Representative?

AspectEvening Patient Service RepresentativePatient Access Representative
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentEvening shifts in healthcare settings, hospitals, clinicsDaytime shifts in healthcare settings, hospitals, clinics
Employer & Industry UsageHospitals, outpatient clinics, healthcare facilitiesHospitals, outpatient clinics, healthcare facilities
Common Search & ComparisonOften compared based on shift timing and responsibilitiesSimilar roles focusing on patient check-in and scheduling

The Evening Patient Service Representative primarily works evening shifts, handling patient check-ins, scheduling, and customer service during non-standard hours. The Patient Access Representative typically works daytime hours with similar responsibilities. Both roles require strong communication skills and familiarity with healthcare systems, but their shift timings and specific duties may differ slightly based on the healthcare facility's needs.

What are the key skills and qualifications needed to thrive as an evening patient service representative?

To thrive as an Evening Patient Service Representative, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with electronic medical record (EMR) systems, appointment scheduling software, and multi-line phone systems is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in interactions with patients and healthcare staff. These skills ensure efficient, accurate service and a positive patient experience during evening shifts when support resources may be limited.

What is an evening patient service representative?

Evening Patient Service Representatives are administrative professionals who work in healthcare settings, such as hospitals or clinics, during evening hours. They are responsible for greeting patients, answering phones, scheduling appointments, collecting patient information, and assisting with check-in and check-out processes. Their role is crucial for ensuring smooth patient flow and effective communication between patients and medical staff after regular business hours. They also handle insurance verification, manage patient records, and provide information about services or procedures. Excellent customer service and organizational skills are essential for this position.

How do I become an Evening Patient Service Representative?

To become an Evening Patient Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with patient interactions or customer service. Some employers may prefer familiarity with scheduling software and healthcare terminology, and training is often provided on the job. Flexibility to work evening shifts is also required.

What are some common challenges faced by evening patient service representatives, and how can they be addressed?

Evening Patient Service Representatives often manage high call volumes and walk-in inquiries while working with limited on-site support, as many administrative staff leave after regular hours. This can make multitasking and prioritizing urgent patient needs essential skills for success. To address these challenges, it helps to develop strong communication abilities, stay organized, and build familiarity with clinic protocols. Teamwork is also key, as you will frequently coordinate with clinical staff and relay important information between patients and providers to ensure smooth operations during evening shifts.
What cities near Raleigh, NC are hiring for Evening Patient Service Representative jobs? Cities near Raleigh, NC with the most Evening Patient Service Representative job openings:
Evening Patient Service Representative jobs near you
Infographic showing various Evening Patient Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Patient Service Representative

First Choice Community Health Centers

Angier, NC • On-site

$12.25 - $15.50/hr

Full-time

Re-posted 25 days ago

Job description

SUMMARY: Patients Services Representatives (PSRs) coordinate across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff.   PSRs assist in coordination of care by serving as patient and provider advocate by answering all specific questions, while educating and guiding patients through the complicated process of healthcare. PSRs also follow-up on calls by completing research, solving problems, and contacting various parties to implement solutions. The role of PSR focuses on problem solving, patient advocacy, education and guidance by meeting the patient’s needs and preferences for quality health care. This is accomplished by delivering proactive, planned, and coordinated evidenced-based care.  The PSR will report to and receive supervision from the Director of Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

  • Responsible for check-in and check-out of all patients, insuring complete and accurate patient information, entering billing/encounter information into corporate practice management system accurately and timely, collecting co-payments, deductibles, etc from patients, and collecting billing information for all payers types.
  • Provides new and/or established patients with all forms that must to be completed or updated to ensure accurate patient demographic, insurance, financial (Sliding Fee Scale) and UDS information.  Must also ensure the completeness of the forms and the accuracy of the data obtained are entered correctly into the corporate practice management system.  Information will be updated each time patient comes into office to be seen.  Representative will also provide assistance to patient(s) on any question(s) the patient(s) may have pertaining to the form(s).
  • Greeting patients in a professional and courteous manner to ensure excellent customer service and satisfaction.  This includes face to face and/or via telephone.
  • Answering telephone calls in a professional and courteous manner and directing phone calls to the appropriate staff member.
  • Scheduling patient appointments (to include follow-up visits) for individual location(s) in a timely manner and in accordance with corporate production goals.
  • Verifying and obtaining all information from the patient regarding demographic, insurance and financial (Sliding Fee Scale) is accurate and all copies of appropriate documentation to support demographic, insurance and financial information is filed in the patient’s medical/dental record.
  • Establish medical/dental record for all new patients.  Responsible for making sure all the correct administrative and patient care forms are complete and filed in the appropriate order in the medical/dental record.
  • When computer systems are down, retrieve patient medical record for patient visit and provide to the appropriate medical staff and re-file chart upon completion of visit and appropriate signatures have been received.
  • When computer systems are down, responsible for printing encounter form at check-in and entering all encounter charges and receipts immediately upon completion of the visit.
  • Run and balance corporate practice management system end of day charge report totals only when computer system is down.  Run and balance corporate practice management system end of day receipt report totals between encounters, batch report (I.e. check conversion, cash and credit/debit card machine) and cash drawer.
  • Complete daily report form for appointments, production, charges, monies collected, batch report totals, drawer start off and petty cash along with corporate practice management system end of the day receipt report totals to Billing Manager at the close of each day.
  • Open mail and distribute mail.
  • Faxing patient correspondence to outside entities from providers.  This could include paper or electronic faxes depending on the type of fax.
  • Cover vacancies for Billing and Call Service Representative position(s) during vacations, sickness, or vacant positions.
  • Assist with purging of Medical and Dental records as directed.
  • Complete daily deposit slip(s).
  • Assist billing department in research and follow up on all denials for payment.
  • Provide back-up for call center including appointment scheduling.
  • Responsible for ordering office supplies and keeping work area clean and neat.
  • Other reasonable duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School graduate with two years of Medical or Dental clinic front desk operations experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS:

Ability to apply basic concepts of mathematics and computations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPETENCY/SKILLS REQUIREMENTS:

Competency required in the areas of communication, excellent verbal and written skills. Use of computer skills to include Microsoft Word and Excel.  

CERTIFICATES, LICENSES, REGISTRATIONS: None

OTHER SKILLS AND ABILITIES:

Familiarity with effective use of computerized accounting/billing systems. Must be able to use other equipment such as a fax, copier, scanner, and calculator.  Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment.  Good analytical skills, sticker for details, sense of personal responsibility for work performance and a professional attitude.  The ability to work without constant supervision and adhere to policies and procedures is a must.

PHYSICAL/MENTAL DEMANDS:

The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

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