ZipRecruiter

Log In

1

Evening Patient Service Representative Jobs in Raleigh, NC

previous page

Showing results 41-60

All JobsEvening Patient Service Representative JobsEvening Patient Service Representative Jobs in Raleigh, NC

Evening Patient Service Representative information

See Raleigh, NC salary details

$12

$19

$25

How much do evening patient service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for evening patient service representative in Raleigh, NC is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.82 per hour, depending on experience, location, and employer.

What is an evening patient service representative?

Evening Patient Service Representatives are administrative professionals who work in healthcare settings, such as hospitals or clinics, during evening hours. They are responsible for greeting patients, answering phones, scheduling appointments, collecting patient information, and assisting with check-in and check-out processes. Their role is crucial for ensuring smooth patient flow and effective communication between patients and medical staff after regular business hours. They also handle insurance verification, manage patient records, and provide information about services or procedures. Excellent customer service and organizational skills are essential for this position.

What are the key skills and qualifications needed to thrive as an evening patient service representative?

To thrive as an Evening Patient Service Representative, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with electronic medical record (EMR) systems, appointment scheduling software, and multi-line phone systems is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in interactions with patients and healthcare staff. These skills ensure efficient, accurate service and a positive patient experience during evening shifts when support resources may be limited.

What are some common challenges faced by evening patient service representatives, and how can they be addressed?

Evening Patient Service Representatives often manage high call volumes and walk-in inquiries while working with limited on-site support, as many administrative staff leave after regular hours. This can make multitasking and prioritizing urgent patient needs essential skills for success. To address these challenges, it helps to develop strong communication abilities, stay organized, and build familiarity with clinic protocols. Teamwork is also key, as you will frequently coordinate with clinical staff and relay important information between patients and providers to ensure smooth operations during evening shifts.

What is the difference between Evening Patient Service Representative vs Patient Access Representative?

AspectEvening Patient Service RepresentativePatient Access Representative
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentEvening shifts in healthcare settings, hospitals, clinicsDaytime shifts in healthcare settings, hospitals, clinics
Employer & Industry UsageHospitals, outpatient clinics, healthcare facilitiesHospitals, outpatient clinics, healthcare facilities
Common Search & ComparisonOften compared based on shift timing and responsibilitiesSimilar roles focusing on patient check-in and scheduling

The Evening Patient Service Representative primarily works evening shifts, handling patient check-ins, scheduling, and customer service during non-standard hours. The Patient Access Representative typically works daytime hours with similar responsibilities. Both roles require strong communication skills and familiarity with healthcare systems, but their shift timings and specific duties may differ slightly based on the healthcare facility's needs.

How do I become an Evening Patient Service Representative?

To become an Evening Patient Service Representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings is often preferred, and familiarity with scheduling software or electronic health records can be beneficial. Training is usually provided on the job to familiarize new employees with specific procedures and systems.

What cities near Raleigh, NC are hiring for Evening Patient Service Representative jobs?

Cities near Raleigh, NC with the most Evening Patient Service Representative job openings:

Evening Patient Service Representative jobs near you
Infographic showing various Evening Patient Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Patient Service Representative (Bilingual Required)

Piedmont Health Services

Moncure, NC

$17.66 - $23.74/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee. 

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title – Patient Services Representative (Must be fluent in Spanish)

Department - Operations

Reports to – Center Manager

Benefits - 

  • Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
  • 403(b) Plan
  • Paid Holidays
  • CME (Continuing Medical Education)

About Position: The Patient Services Representative (Medical & Dental) is responsible to successfully check in medical, dental, and behavioral health patients when they arrive and assure completion of their registration process. The Patient Service Representative (PSR) will schedule patient appointments for our medical and/or dental sites, and complete required documentation prior to patients leaving our healthcare centers. The PSR will coordinate with Center Managers to correct denied claims to minimize our error rate, and ensure patient data is accurate and complete. This position must comply with local, state, federal, industry, and regulatory standards. The PSR must demonstrate an understanding of the HIPAA Privacy Rule and release of medical information, and possess the ability to work independently to process complex patient claims and authorization issues. This position requires excellent customer service skills and the incumbent must be an effective communicator.

  •  Work Location: Moncure CHC - 7228 Moncure-Pittsboro Road, Moncure, NC 27559
  • Schedule: Monday: 8:00am – 5:00pm, Tuesday: 8:00am - 5:00pm, Wednesday: 8:00am – 5:00pm, Thursday: 8:00am-8:00pm, Friday: 8:00am - 1:00pm, Saturday: 8:00am - 1:00pm (Rotating)
  • Required Travel: N/A (Subject to change)

Duties/ Responsibilities - 

  •  Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records.
  • Assures completion of the registration process. 
  • Completes patient check-out procedures and necessary close documentation.
  • Answers center phone calls in a timely, professional, and efficient manner.        
  • Demonstrates understanding of HIPAA and release of medical information. 
  • Refers patients to external specialty practices as necessary.     
  • Schedules patient appointments.
  • Works in coordination with the Center Manager to correct denied claims and minimize error rate. 
  • Attends Center Management staff meetings and other corporate trainings/meetings.       
  • Maintains patients’ confidence by keeping patient medical records confidential.
  • Assist other team members in the performance of their assignments, projects or goals.
  • Provides appropriate forums to encourage teamwork with staff members.
  • Works with CM staff to help improve provider efficiency and productivity.

Qualifications - 

Education/Experience:  High school diploma; 

Preferred: 1 to 2 years of customer service in health care setting.  

Required: Bilingual (Spanish/English), Excellent communication skills required.

Knowledge, Skills, and Abilities:

  •        Knowledge of two software databases, Dentrix and Athena;
  • Strong analytical, critical thinking, and organizational skills;
  • Must be punctual and extremely reliable;
  • Able to quickly learn and adapt to new processes and ideas;
  •        Excellent interpersonal, verbal and written communication skills;
  •        Detail-oriented with exceptional time management skills;
  •        Able to work in a fast-paced environment;
  • Must be accurate and efficient in data entry;
  •        Able to identify and understand issues and problems;
  •        Able to handle sensitive and confidential information;
  •        Experience with Microsoft Outlook;
  •        Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers;
  •        Able to determine work priorities;
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment. 

Pay Range: $17.66/Hourly - $23.74/Hourly (commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Employment Type: FULL_TIME

Apply