ZipRecruiter

Log In

1

Patient Service Representative Jobs in Raleigh, NC

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

We gladly offer our call center Reps a competitive wage of $15-$17 per hour, which is based on ... Are you service-oriented, patient, and able to empathize with others? Are you organized and able to ...

NCSU

ER Client Services Representative

Raleigh, NC

$15.50 - $21.25/hr

In addition to standard CSR responsibilities, the CSR serves as an emergency point of contact for urgent and critical cases, assessing patient and client needs, facilitating rapid triage, and ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a full-time Customer Service Rep ...

next page

Showing results 1-20

All JobsPatient Service Representative JobsPatient Service Representative Jobs in Raleigh, NC

Patient Service Representative information

See Raleigh, NC salary details

$12

$19

$25

How much do patient service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for patient service representative in Raleigh, NC is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are the most commonly searched types of Patient Service Representative jobs in Raleigh, NC? The most popular types of Patient Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Patient Service Representative jobs in Raleigh, NC? For Patient Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Service Representative jobs? Cities near Raleigh, NC with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,924 per year, or $19.2 per hour.

Weekend Patient Registration Specialist / Customer Service Representative (CSR)

JMA Pediatrics - Jeffers, Mann & Artman

Raleigh, NC • On-site

$17 - $19/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

JMA Pediatrics is currently hiring for a part-time, weekends only, on-site Customer Service Representative (CSR) to handle day-to-day tasks such as assisting patients and their families with inquiries, managing appointment scheduling, and delivering exceptional customer service to ensure patient satisfaction. The CSR will also be responsible for maintaining accurate patient records, addressing real-time concerns, and delivering a seamless customer experience ensuring best patient experience and care with positive outcomes.

Qualifications:
  • Customer Service, Customer Support, and Customer Satisfaction skills
  • Experience in enhancing Customer Experience
  • Strong problemsolving abilities and patience
  • Excellent communication and interpersonal skills
  • Proficiency in relevant computer systems and software
  • Positive candidate to enhance in JMA Pediatrics positive team work
  • Previous experience in a healthcare setting is beneficial
  • High school diploma or equivalent; a degree in a relevant field is a plus
    • Benefits:

    Competitive Compensation and Excellent benefits: Medical, Dental, Vision, Life, Disability, PTO & 401K

    ___________________________________________________________________

    JMA Pediatrics conducts criminal background checks on all applicants prior to hire. A conviction will not necessarily disqualify you from employment, but will be considered in relation to the position and in accordance with applicable laws.

    JMA Pediatrics is committed to Equal Employment Opportunity and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law

Apply