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Patient Access Service Representative Jobs in Raleigh, NC

UNC Health

Patient Access Intake Specialist

Durham, NC · On-site

$19.12 - $27.17/hr

This position is Monday-Friday, 8am-4:30pm at UNC Therapy Services at UNCH Audiology Nelson Hwy Summary: This role is responsible in ensuring that patient access processing is performed in accordance ...

New

UNC HEALTH

Patient Access Intake Specialist

Durham, NC · On-site

$19.12 - $27.17/hr

This position is Monday-Friday, 8am-4:30pm at UNC Therapy Services at UNCH Audiology Nelson Hwy Summary: This role is responsible in ensuring that patient access processing is performed in accordance ...

UNC Health

Patient Access Intake Specialist

Chapel Hill, NC · On-site

$19.12 - $27.17/hr

This role is responsible in ensuring that patient access processing is performed in accordance with ... Shared Services Organization Unit: PFE Med Center Arrival Services Work Type: Full Time Standard ...

UNC HEALTH

Patient Access Intake Specialist

Chapel Hill, NC · On-site

$19.12 - $27.17/hr

This role is responsible in ensuring that patient access processing is performed in accordance with ... Shared Services Organization Unit: PFE Med Center Arrival Services Work Type: Full Time Standard ...

UNC HEALTH

Patient Access Intake Specialist

Butner, NC · On-site

$19.12 - $27.17/hr

This position is Monday-Friday, 3pm-11:30pm, at UNC Youth Behavioral Hospital, PFE Med Center Arrival Services. Summary: This role is responsible in ensuring that patient access processing is ...

UNC Health

Patient Access Intake Specialist

Raleigh, NC · On-site

$19.12 - $27.17/hr

This role is responsible in ensuring that patient access processing is performed in accordance with ... NCHEALTH Entity: Shared Services Organization Unit: PFE Rex Arrival Services ED Work Type ...

UNC Health

Patient Access Intake Specialist

Butner, NC · On-site

$19.12 - $27.17/hr

This position is Monday-Friday, 3pm-11:30pm, at UNC Youth Behavioral Hospital, PFE Med Center Arrival Services. Summary: This role is responsible in ensuring that patient access processing is ...

New

UNC HEALTH

Patient Access Intake Specialist

Raleigh, NC · On-site

$19.12 - $27.17/hr

This role is responsible in ensuring that patient access processing is performed in accordance with ... NCHEALTH Entity: Shared Services Organization Unit: PFE Rex Arrival Services ED Work Type ...

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient access service representative in Raleigh, NC is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access service representative do?

A patient access service representative is responsible for scheduling patient appointments, verifying insurance coverage, collecting patient information, and ensuring accurate registration in healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and customer service skills to assist patients and facilitate smooth administrative operations.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer candidates with experience in healthcare settings or familiarity with electronic health records and scheduling systems. Certification is not usually required but can enhance job prospects.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.
What are popular job titles related to Patient Access Service Representative jobs in Raleigh, NC? For Patient Access Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Access Service Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Access Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Access Service Representative jobs? Cities near Raleigh, NC with the most Patient Access Service Representative job openings:
Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,434 per year, or $18.5 per hour.

Patient Access Intake Specialist

UNC Health Careers

Chapel Hill, NC • On-site

$19.12 - $27.17/hr

Full-time

Re-posted 14 days ago

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

*This position is Monday-Friday, 7:30am-4pm at UNCH Imaging Central Registration

Summary:
This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets
for process accuracy and timeliness.

Responsibilities:

  • Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
  • Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
  • Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
  • Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
  • Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
  • Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:
Education Requirements:
High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
Require two (2) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Med Center Arrival Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.


Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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