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Patient Access Service Representative Jobs in Raleigh, NC

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient access service representative in Raleigh, NC is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.17 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Raleigh, NC?

For Patient Access Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Patient Access Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Access Service Representative jobs?

Cities near Raleigh, NC with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,024 per year, or $16.4 per hour.

Patient Service Representative (Bilingual Required)

Piedmont Health Services

Moncure, NC

$17.66 - $23.74/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee. 

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title – Patient Services Representative (Must be fluent in Spanish)

Department - Operations

Reports to – Center Manager

Benefits - 

  • Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
  • 403(b) Plan
  • Paid Holidays
  • CME (Continuing Medical Education)

About Position: The Patient Services Representative (Medical & Dental) is responsible to successfully check in medical, dental, and behavioral health patients when they arrive and assure completion of their registration process. The Patient Service Representative (PSR) will schedule patient appointments for our medical and/or dental sites, and complete required documentation prior to patients leaving our healthcare centers. The PSR will coordinate with Center Managers to correct denied claims to minimize our error rate, and ensure patient data is accurate and complete. This position must comply with local, state, federal, industry, and regulatory standards. The PSR must demonstrate an understanding of the HIPAA Privacy Rule and release of medical information, and possess the ability to work independently to process complex patient claims and authorization issues. This position requires excellent customer service skills and the incumbent must be an effective communicator.

  •  Work Location: Moncure CHC - 7228 Moncure-Pittsboro Road, Moncure, NC 27559
  • Schedule: Monday: 8:00am – 5:00pm, Tuesday: 8:00am - 5:00pm, Wednesday: 8:00am – 5:00pm, Thursday: 8:00am-8:00pm, Friday: 8:00am - 1:00pm, Saturday: 8:00am - 1:00pm (Rotating)
  • Required Travel: N/A (Subject to change)

Duties/ Responsibilities - 

  •  Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records.
  • Assures completion of the registration process. 
  • Completes patient check-out procedures and necessary close documentation.
  • Answers center phone calls in a timely, professional, and efficient manner.        
  • Demonstrates understanding of HIPAA and release of medical information. 
  • Refers patients to external specialty practices as necessary.     
  • Schedules patient appointments.
  • Works in coordination with the Center Manager to correct denied claims and minimize error rate. 
  • Attends Center Management staff meetings and other corporate trainings/meetings.       
  • Maintains patients’ confidence by keeping patient medical records confidential.
  • Assist other team members in the performance of their assignments, projects or goals.
  • Provides appropriate forums to encourage teamwork with staff members.
  • Works with CM staff to help improve provider efficiency and productivity.

Qualifications - 

Education/Experience:  High school diploma; 

Preferred: 1 to 2 years of customer service in health care setting.  

Required: Bilingual (Spanish/English), Excellent communication skills required.

Knowledge, Skills, and Abilities:

  •        Knowledge of two software databases, Dentrix and Athena;
  • Strong analytical, critical thinking, and organizational skills;
  • Must be punctual and extremely reliable;
  • Able to quickly learn and adapt to new processes and ideas;
  •        Excellent interpersonal, verbal and written communication skills;
  •        Detail-oriented with exceptional time management skills;
  •        Able to work in a fast-paced environment;
  • Must be accurate and efficient in data entry;
  •        Able to identify and understand issues and problems;
  •        Able to handle sensitive and confidential information;
  •        Experience with Microsoft Outlook;
  •        Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers;
  •        Able to determine work priorities;
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment. 

Pay Range: $17.66/Hourly - $23.74/Hourly (commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.