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Patient Access Representative Jobs in Raleigh, NC

AccessPT

Patient Care Representative

Raleigh, NC · Remote

$15/hr

Access is an extraordinary company to work for, with a patient focused culture, opportunities for ... Job Title: Patient Care Representative The Patient Care Representative is responsible for ...

WakeMed

Patient Insurance Representative

Raleigh, NC · On-site

$17 - $21.75/hr

Overview The Patient Insurance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Insurance Representative is responsible for ...

WakeMed

Patient Registration Representative

Fuquay Varina, NC · On-site

$14.75 - $20.50/hr

Overview The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration ...

WakeMed

Patient Registration Representative

Morrisville, NC · On-site

$16.75 - $23.25/hr

Overview The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration ...

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All JobsPatient Access Representative JobsPatient Access Representative Jobs in Raleigh, NC

Patient Access Representative information

See Raleigh, NC salary details

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How much do patient access representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient access representative in Raleigh, NC is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.17 per hour, depending on experience, location, and employer.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can involve managing high-volume workloads and requires attention to detail, but it generally does not require advanced technical skills or extensive experience. Training is often provided on the job, and certifications like the Certified Patient Access Manager (CPAM) can enhance job prospects.
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For Patient Access Representative jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Patient Access Representative jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Patient Access Representative job openings:

Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,024 per year, or $16.4 per hour.

Patient Services Representative

Piedmont Health Services

Carrboro, NC • On-site

$17.66 - $23.74/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) Senior Care facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title: Patient Services Representative (Medical & Dental)

Department: Case Management 

Reports to: Center Manager

Benefits - 

  • Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
  • 403(b) Plan
  • 11 Paid Holidays
  • CME (Continuing Medical Education)

About Position:

Work Location: Carrboro CHC - 301 Lloyd Street, Carrboro, NC 27510

Work schedule: Monday: 8:00 am – 5:00 pm, Tuesday: 8:00 am – 5:00 pm, Wednesday: 8:00 am - 5:00 pm, Thursday: 8:00 am - 5:00 pm,  Saturday: 8:00 am - 1:00 pm. (Other Scheduled Days, As Needed)

Job Summary: 

The Patient Services Representative (Medical & Dental) is responsible to successfully check in medical, dental, and behavioral health patients when they arrive and assure completion of their registration process. The Patient Service Representative (PSR) will schedule patient appointments for our medical and/or dental sites, and complete required documentation prior to patients leaving our healthcare centers. The PSR will coordinate with Center Managers to correct denied claims to minimize our error rate, and ensure patient data is accurate and complete. This position must comply with local, state, federal, industry, and regulatory standards. The PSR must demonstrate an understanding of the HIPAA Privacy Rule and release of medical information, and possess the ability to work independently to process complex patient claims and authorization issues. This position requires excellent customer service skills and the incumbent must be an effective communicator.

Minimum Qualifications:

Education: High school diploma or equivalent;

Experience: 1 to 2 years of experience providing customer service in a healthcare organization, preferred. Experience with patient access (scheduling, registration, insurance verification), preferred;

Knowledge, Skills, and Abilities:

  •        Knowledge of two software databases, Dentrix and Athena;
  • Strong analytical, critical thinking, and organizational skills;
  • Must be punctual and extremely reliable;
  • Able to quickly learn and adapt to new processes and ideas;
  •        Excellent interpersonal, verbal and written communication skills;
  •        Detail-oriented with exceptional time management skills;
  •        Able to work in a fast-paced environment;
  • Must be accurate and efficient in data entry;
  •        Able to identify and understand issues and problems;
  •        Able to handle sensitive and confidential information;
  •        Experience with Microsoft Outlook;
  •        Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers;
  •        Able to determine work priorities;
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Immunizations: Be medically cleared from communicable diseases and have all immunizations up-to-date prior to employment

Pay Range: $17.66 - $23.74  (commensurate with years of experience)

EEO STATEMENT
Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment Type: FULL_TIME

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