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Patient Access Representative Jobs in Raleigh, NC

UNC Health

Patient Access Intake Specialist

Durham, NC · On-site

$19.12 - $27.17/hr

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information ...

UNC Health

Patient Access Intake Specialist

Butner, NC · On-site

$19.12 - $27.17/hr

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information ...

UNC Health

Patient Access Intake Specialist

Raleigh, NC · On-site

$19.12 - $27.17/hr

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information ...

McKesson

Sr. Patient Access Inbound Specialist

Cary, NC · On-site

$19.87 - $33.11/hr

As a Patient Access team member, you are a vital advocate and guide . You bring clarity to the complex, answering pharmacy support lines with empathy, managing prior authorizations with precision ...

McKesson

Sr. Patient Access Inbound Specialist

Cary, NC

$19.87 - $33.11/hr

As a Patient Access team member, you are a vital advocate and guide . You bring clarity to the complex, answering pharmacy support lines with empathy, managing prior authorizations with precision ...

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Patient Access Representative information

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How much do patient access representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient access representative in Raleigh, NC is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can be fast-paced and requires attention to detail, but it generally involves on-the-job training and does not require advanced degrees. Success in this position depends on familiarity with healthcare systems and customer service experience.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What does a patient access representative do?

A patient access representative is responsible for scheduling appointments, verifying patient insurance coverage, collecting payments, and ensuring accurate registration of patient information. They serve as the first point of contact for patients and often use electronic health record (EHR) systems to manage data efficiently.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are the most commonly searched types of Patient Access Representative jobs in Raleigh, NC? The most popular types of Patient Access Representative jobs in Raleigh, NC are:
What are popular job titles related to Patient Access Representative jobs in Raleigh, NC? For Patient Access Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Access Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Access Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Access Representative jobs? Cities near Raleigh, NC with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 24% Part Time, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,508 per year, or $18.5 per hour.

Access Representative - Patient Registration Specialist

MLee Medical Employment

Four Oaks, NC • On-site

$15 - $19.75/hr

Other

Re-posted 21 days ago

Job description

Summary: Join a compassionate team dedicated to obtaining accurate and detailed demographic, financial, and clinical information to ensure smooth and complete admissions and registrations. This role requires warmth, responsiveness, and professionalism when interacting with patients, their families, healthcare professionals, and colleagues.
Key Responsibilities:
  • Enter patient demographics accurately into the system to secure correct medical records and account numbers.
  • Communicate collection policies and collect outstanding balances, deposits, and point-of-service payments.
  • Verify insurance benefits and obtain prior authorizations as required.
  • Ensure Medicare patient diagnoses comply with guidelines and obtain Advance Beneficiary Notices when necessary.
  • Obtain physician orders to support services rendered and order ancillary tests within the order entry system.
  • Assist insurance companies, physician offices, and other departments with patient information.
  • Coordinate patient placement through bed control functions efficiently and with patient focus.
  • Perform other duties as assigned.
Education and Experience:
  • High school diploma or equivalent required.
  • Preferred 1-2 years of insurance or clerical experience in a hospital or medical office setting.
  • Knowledge of insurance processes and payment collections preferred.
  • Familiarity with medical terminology is a plus.
  • Experience with Microsoft Windows required.
Skills and Abilities:
  • Proficient typing and data entry skills to meet productivity standards.
  • Excellent verbal and written communication skills.
  • Strong customer service skills, adaptable to diverse cultural and economic backgrounds.
  • Critical thinking and problem-solving abilities.
  • Ability to manage complexity and stress in a dynamic healthcare environment.
  • Dexterity to operate office equipment efficiently.
  • Comfortable answering phones and using computers and other business machines extensively.
Physical Requirements:
  • May experience eyestrain from prolonged computer use.
  • Ability to sit or stand for extended periods.
  • Work in a low to moderate noise environment.
  • Occasional bending, reaching, pushing, and pulling of file drawers.
  • Ability to assist with patient transport and baggage handling.
  • Regularly lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

This position serves a diverse regional community in the Southeastern United States, providing essential support to patients and healthcare teams in a warm and professional manner.

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