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Patient Access Representative Jobs in Raleigh, NC

Duke Health

Service Access Manager - DRH ED

Durham, NC · On-site

Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue ... Serve as a representative for the clinic/department to both internal and external groups. * Plan ...

AccessPT

Patient Care Representative

Raleigh, NC · Remote

$15/hr

Access is an extraordinary company to work for, with a patient focused culture, opportunities for ... Job Title: Patient Care Representative The Patient Care Representative is responsible for ...

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Patient Access Representative information

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$11

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$23

How much do patient access representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for patient access representative in Raleigh, NC is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

What Is a Patient Access Representative?

As a patient access representative, you handle the patient check-in process at a hospital. Your job duties are to collect patient information—identification, insurance, and payment—and to perform other administrative tasks, like answering the phone and scheduling. Other responsibilities include directing patients to the correct area after check-in and answering questions that patients or their families have about the hospital’s processes, insurance coverage, and billing. Since people checking in to the hospital are usually either ill or injured, your interpersonal skills and calm, compassionate attitude are essential to getting patients checked in efficiently in spite of their stress or worry.

What are some common challenges faced by Patient Access Representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What are Patient Access Representatives?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the key skills and qualifications needed to thrive as a Patient Access Representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are the most commonly searched types of Patient Access Representative jobs in Raleigh, NC? The most popular types of Patient Access Representative jobs in Raleigh, NC are:
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What job categories do people searching Patient Access Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Access Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Access Representative jobs? Cities near Raleigh, NC with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Patient Services Representative - ER

Patient Services Representative - ER

Granville Health System

Oxford, NC

$16 - $20.50/hr

Other

Re-posted 5 days ago

Granville Health System rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY:       

Is responsible for receiving all incoming patients to Emergency Room, processing direct admissions, and serving all patients requiring outpatient services.  Completes and distributes all necessary forms obtaining necessary signatures, insurance information, etc.   Obtains/ processes information on the hospital’s Health Information Management System as required in performing job responsibilities.  Responsible for receiving all calls through the switchboard promptly and courteously, paging and transferring calls to the appropriate destinations. Responsible for knowledge of third party payer and admission requirements and the collection of co-payments and deductibles at time of service.  Responsible for all payments received during their shift, collecting patient receipts, balancing receipts to checks, cash, and credit card payment received prior to end of shift, and assures deposit made to Cashier on daily basis.  Responsible for incorporating changes passed by the Revenue Cycle Director and Patient Access/Communications Director. Will assist in the creation of department policies and procedures and will assist in the training process of all new employees.  Will be expected to continue education through in-house and external in-services.  Performs basic duties as mentioned in Performance Responsibilities.     

MINIMUM QUALIFICATIONS:       

High School graduate with at least one year experience in the area of patient registration.  Typing and computer skill. Ability to operate any office equipment; knowledge of cashiering. Ability to follow medical staff instructions Must possess excellent communication and organizational skills and the ability to stay calm in emergencies.  Ability to manage multiple simultaneous tasks and prioritize accordingly. Able to adapt and incorporate any new tasks presented.  Able to contribute ideas and solutions to the problems of the ever-changing emergency room environment.  Ability to interact with the public in a professional manner and maintain good relationships with hospital personnel and staff physicians.  Ability to maintain patient confidentiality.             

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