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Patient Access Representative Jobs in Raleigh, NC

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How much do patient access representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient access representative in Raleigh, NC is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can be fast-paced and requires attention to detail, but it generally involves on-the-job training and does not require advanced degrees. Success in this position depends on familiarity with healthcare systems and customer service experience.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What does a patient access representative do?

A patient access representative is responsible for scheduling appointments, verifying patient insurance coverage, collecting payments, and ensuring accurate registration of patient information. They serve as the first point of contact for patients and often use electronic health record (EHR) systems to manage data efficiently.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are the most commonly searched types of Patient Access Representative jobs in Raleigh, NC? The most popular types of Patient Access Representative jobs in Raleigh, NC are:
What are popular job titles related to Patient Access Representative jobs in Raleigh, NC? For Patient Access Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Access Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Access Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Access Representative jobs? Cities near Raleigh, NC with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 24% Part Time, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,508 per year, or $18.5 per hour.

Patient Access Intake Specialist-UNCH Surgical Hospital

UNC Health

Chapel Hill, NC • On-site

$19.12 - $27.17/hr

Other

Posted 4 days ago

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
* This position is Monday-Friday, 5:15am-1:45pmat UNCH Surgical Hospital Central Registration
Summary:
This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets
for process accuracy and timeliness.
Responsibilities:
Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
Other Information
Other information:
Education Requirements:
• High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
• Require two (2) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: PFE Med Center Arrival Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $19.12 - $27.17 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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