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Senior Patient Account Representative Jobs in Raleigh, NC

WakeMed

Finance & Accounting Representative

Raleigh, NC · On-site

Overview The Finance & Accounting Rep is responsible for posting and review functions, specialized collections, account research, patient and non-patient account management and/or patient and general ...

eTeam

Patient Facing PD

Chapel Hill, NC · On-site

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes ...

Eclaro

Patient Facing PD

Chapel Hill, NC · On-site

$19/hr

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. * This position handles incoming phone calls, assists walk-in patients ...

McKesson

Sr. Patient Access Inbound Specialist

Cary, NC · On-site

$19.87 - $33.11/hr

As a Patient Access team member, you are a vital advocate and guide . You bring clarity to the ... or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual ...

McKesson

Sr. Patient Access Inbound Specialist

Cary, NC · On-site

$19.87 - $33.11/hr

As a Patient Access team member, you are a vital advocate and guide . You bring clarity to the ... or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual ...

SPECTRUM

Senior Account Sales Representative

Cary, NC · On-site

$30K/yr

Collect and account for funds and provide receipts according to Company policy and guidelines. Working Conditions     * Spend approximately 80% of your time outdoors, walking door-to-door and ...

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Senior Patient Account Representative information

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$12

$22

$58

How much do senior patient account representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for senior patient account representative in Raleigh, NC is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.69 per hour, depending on experience, location, and employer.

What does a senior patient account representative do?

A Senior Patient Account Representative is responsible for managing patient billing accounts, processing payments, resolving billing issues, and communicating with patients and insurance companies regarding outstanding balances. They often handle complex cases, mentor junior staff, and ensure compliance with healthcare regulations. Their goal is to maintain accurate financial records while providing excellent customer service to patients throughout the billing process.

What are the key skills and qualifications needed to thrive as a senior patient account representative?

To thrive as a Senior Patient Account Representative, you need a solid understanding of medical billing, insurance claims, and patient account management, often backed by experience in healthcare finance or a related associate degree. Familiarity with billing software, electronic health record (EHR) systems, and regulatory compliance such as HIPAA is crucial. Strong communication, problem-solving, and attention to detail help you effectively resolve account issues and provide excellent customer service. These skills ensure accurate processing of patient accounts, timely reimbursements, and a positive financial experience for both patients and healthcare providers.

What are some common challenges senior patient account representatives face when handling complex billing issues?

Senior Patient Account Representatives often encounter challenges such as resolving discrepancies in patient accounts, navigating insurance denials, and communicating complex billing information to patients and providers. These situations require strong problem-solving skills, attention to detail, and the ability to remain calm and empathetic while addressing patient concerns. Collaborating closely with other departments, such as medical coding and insurance verification teams, is essential to ensure accurate and timely account resolution.

What is the difference between Senior Patient Account Representative vs Patient Account Representative?

AspectSenior Patient Account RepresentativePatient Account Representative
CredentialsHigh school diploma or equivalent; experience in billing and coding; sometimes certifications like CPC or CPARHigh school diploma or equivalent; basic knowledge of billing and insurance processes
Work EnvironmentHospitals, clinics, healthcare billing offices; more complex casesSimilar settings; handling routine billing and patient inquiries
ResponsibilitiesOverseeing complex accounts, mentoring staff, resolving escalated issuesProcessing payments, verifying insurance, answering patient questions

The Senior Patient Account Representative typically handles more complex billing issues, supervises junior staff, and requires more experience or certifications. The Patient Account Representative focuses on routine billing tasks and patient interactions. Both roles are essential in healthcare revenue cycle management, but the senior position involves greater responsibility and expertise.

What cities near Raleigh, NC are hiring for Senior Patient Account Representative jobs?

Cities near Raleigh, NC with the most Senior Patient Account Representative job openings:

Senior Patient Account Representative jobs near you
Infographic showing various Senior Patient Account Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 3% As Needed, 68% Full Time, 22% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,545 per year, or $24.3 per hour.

Finance & Accounting Representative

WakeMed

Raleigh, NC • On-site

Full-time

Re-posted 2 days ago

WakeMed rating

7.7

Company rating: 7.7 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

160th of 893 rated healthcare providers

Job description

Overview
The Finance & Accounting Rep is responsible for posting and review functions, specialized collections, account research, patient and non-patient account management and/or patient and general ledger account reconciliation activity. Acts as a resource by providing support for Patient Account Representative positions in the department.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred
Experience
2 Years Accounting/Finance - Collections Required 2 Years Accounting/Finance - Patient Accounting Required

What WakeMed employees say

Pay

Benefits

Hours and flexibility

Workplace

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About WakeMed

Sourced by ZipRecruiter

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1961

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