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Patient Assistance Program Representative Jobs in Raleigh, NC

Wake Radiology

Patient Service Representative

Raleigh, NC · On-site

$17 - $21.75/hr

Patient Services Representative (Full-Time) Are you someone who enjoys variety, meeting new people ... Employee assistance program * Opportunities for professional growth and advancement If you're ...

Akumincorp

Patient Coordinator

Raleigh, NC · On-site

$16.50 - $22/hr

Patient Assistance: * May perform preliminary screening of patients prior to procedures, which may ... Basic knowledge of computer applications and programs. * Local travel may be required to support ...

Akumincorp

Patient Coordinator - PRN

Raleigh, NC · On-site

$17 - $22.25/hr

Patient Assistance: * May perform preliminary screening of patients prior to procedures, which may ... Basic knowledge of computer applications and programs. * Local travel may be required to support ...

WakeMed

Patient Finance Representative - Oncology

Raleigh, NC · On-site

$16.75 - $18.25/hr

Overview The Patient Finance Representative will help patients seamlessly navigate complex billing ... assistance and payment options and providing support. This role will also assist ancillary ...

IN CLINIC RX LLC

Pharmacy Technician

Benson, NC · On-site

$14.25 - $17.25/hr

This position is responsible for medication preparation, inventory management, patient assistance ... Participate in quality improvement initiatives and medication safety programs to enhance patient ...

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All JobsPatient Assistance Program Representative JobsPatient Assistance Program Representative Jobs in Raleigh, NC

Patient Assistance Program Representative information

See Raleigh, NC salary details

$12

$19

$25

How much do patient assistance program representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for patient assistance program representative in Raleigh, NC is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by Patient Assistance Program Representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What are the key skills and qualifications needed to thrive as a Patient Assistance Program Representative, and why are they important?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What is a Patient Assistance Program Representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.
What are popular job titles related to Patient Assistance Program Representative jobs in Raleigh, NC? For Patient Assistance Program Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Assistance Program Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Assistance Program Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Assistance Program Representative jobs? Cities near Raleigh, NC with the most Patient Assistance Program Representative job openings:
Patient Assistance Program Representative jobs near you
Pharmacy Technician II - Patient Assistance Program

Pharmacy Technician II - Patient Assistance Program

Duke Clinical Research Institute

Durham, NC • On-site

$15.75 - $19.25/hr

Other

Posted 20 days ago

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

$2,500 Commitment Bonus for Newly Hired Team Members

Work Location: Duke University Hospital -Durham, NC

Working hours:

  • Monday - Friday
  • 8:30 am -5:00 pm

Job Summary: This pharmacy technician will complete medication Prior Authorizations and participate in the Patient Assistance Program for the Department of Pharmacy ensuring patient access to prescribed medications and drug accountability for drug replacement programs and manufacturer assistance programs in compliance with hospital, state, and federal requirements. This position will also coordinate drug delivery and continuity of care with Duke Retail Pharmacies. This pharmacy technician will primarily be based out of their assigned specialty clinic and will support medication prior authorizations and patient assistance for various patient populations.

Job Description:

  • Establish clinic, pharmacy, and patient relationships conducive to effective patient care
  • Receive referrals to complete medication prior authorizations from clinic staff, providers, and patients
  • Verify prescription insurance benefits and/or medical benefits are currently active for patients
  • Complete benefits investigations to determine coverage level and patient responsibility
  • Submit required forms and documentation to insurance companies via phone/fax and/or web portals
  • Follow up on requests to receive determination decisions in a timely manner
  • Communicate and document all status updates to patients, providers, and pharmacies
  • Assists self-pay and underinsured patients in obtaining costly medications primarily from drug manufacturer replacement programs and manufacturer assistance programs.
  • Coordinates and assists the clinic financial care counselors and social workers in identifying eligible patients.
  • Works with the Patient Revenue Management Organization to assist in drug replacement for insured patients with drug denials.
  • Coordinate and deliver medications to patients being discharged from the hospital.
  • Provide education using pill boxes with medication sheets.
  • Forwards credits to Pharmacy Financial Management Team for assisted patients.
  • Interviews potential patients for assistance and collect all financial forms related to the self-pay status.
  • Prepare prescriptions for a pharmacist to check pursuant to a physician order.
  • Inputs patient information (including insurance information) into WAM.
  • Works with clinical pharmacists to follow patient management program requirements
  • Provides input into and participates in quality improvement activities
  • Other duties as appropriate for this position

Knowledge, Skills, and Abilities:

Excellent communication skills, Microsoft Word and Excel competence, organizational skills, and ability to multitask and work independently.

Experience and Desired Credentials:

Registered with the NC Board of Pharmacy, Certified as a Pharmacy Technician (PTCB), high school diploma or equivalent, completion of a certified pharmacy technician program and two years experience as a pharmacy technician.

Minimum Qualifications

Education:

  • High school diploma or equivalent and completion of an accredited pharmacy technician training program.

OR

  • Acceptance into pharmacy school.

OR

  • High school diploma or equivalent and one year of pharmacy or healthcare-related experience.

Experience:

  • Minimum of one year related experience.
  • Two years of experience as a pharmacy technicianpreferred

Degrees, Licensures, Certifications:

  • North Carolina Board of Pharmacy registration is required.
  • Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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