Patient Assistance Program Representative Jobs (NOW HIRING)

Essential Duties and Responsibilities: Support company operations, including but not limited to:

• Understand and navigate the complexities of various patient assistance programs, grants, co-pay programs, and charities that patients may be eligible for.
• Coordinate enrollment process for the OPN patient assistance program with patients, providers, and foundation representatives.
• Manage consistent communication with patients, provider offices, drug manufacturers regarding enrollment and treatment status
• Communicate with insurance and drug companies regarding prior authorizations and benefit information
• Organize and maintain all incoming data pertaining to patient assistance, including but not limited to incoming and outgoing faxes and emails
• Communicate with oncology provider offices to maintain treatment schedules and ensure proper drug ordering
• Prioritize time sensitive information and ensure it is forwarded to appropriate department within and outside of the company
• Engages in research for eligible drug assistance programs
• Provides a supportive financial advocate role for referred patients
• Conducts routine check-ins with referred patients to ensure their care is being managed efficiently
• Onboards and guides patients through OPN's patient support platform

Education and/or Work Experience Requirements:

• Must have over one (1) year of healthcare experience – experience with administrative and clinical aspects of healthcare preferred
• Work-related experience in a health insurance or payor setting is desired
• Work-related experience in a pharmaceutical setting is desired
• Bachelor’s Degree or equivalent required; degree in a related field preferred

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills & Requirements:

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be well organized, detail-oriented, able to multi-task and prioritize in a fast-paced environment.
• Must have exceptional customer service skills – this is an external facing position that interfaces with patients, providers, and personnel of pharmaceutical and insurance companies.
• Excellent written and oral communication skills.
• Must be able to talk, listen and speak clearly on telephone
• Ability to manage priorities of a daily fluctuating workflow.
• Excellent interpersonal skills and willingness to work as part of a team
• Proficient with Microsoft Office Suite, Zoom, and related software
• Experience with EMR systems preferred
• Ability to maintain confidentiality while working with patient medical information
• Bilingual fluency in English and another language is highly preferred

Competencies
All employees, in performing their respective tasks and duties, are expected to perform quality work within the deadlines with or without direct supervision; interact professionally with other employers, customers, and suppliers, work effectively as a team contributor on all assignments, and work independently while understanding the necessity for communicating and coordinated work efforts with other employees and organizations.

Customer Service
Manages difficult or complex patient situations, prioritizes and responds promptly to patient needs, responds to requests for service and assistance, meets commitments.

Oral Communications
Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Written Communications
Writes clearly and informatively, edits work for spelling and grammar; able to read and interpret written information. Represents themselves and the company in a professional manner in correspondence with provider groups and external parties. 

Teamwork
Exhibits objectively and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.

Professionalism
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively to customers or employees of organization.