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OPN Healthcare

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Patient Assistance Program Coordinator

Glendale, CA · On-site

$22 - $26/hr

Coordinate enrollment process for pharmaceutical patient assistance programs * Maintain all patient ... The physical demands described here are representative of those that must be met by an employee to ...

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How much do patient assistance program representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for patient assistance program representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Assistance Program Representative, and why are they important?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by Patient Assistance Program Representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is a Patient Assistance Program Representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

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What cities are hiring for Patient Assistance Program Representative jobs? Cities with the most Patient Assistance Program Representative job openings:
What states have the most Patient Assistance Program Representative jobs? States with the most job openings for Patient Assistance Program Representative jobs include:
What job categories do people searching Patient Assistance Program Representative jobs look for? The top searched job categories for Patient Assistance Program Representative jobs are:
Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Assistance Program Coordinator

OPN Healthcare

Glendale, CA • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

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Job description

Essential Duties and Responsibilities: Support company operations, including but not limited to:

  • Coordinate enrollment process for pharmaceutical patient assistance programs
  • Maintain all patient enrollment requirements
  • Manage consistent communication with patients, provider offices, drug manufacturers regarding enrollment and treatment status
  • Communicate with insurance and drug companies regarding prior authorizations and benefit information
  • Organize and maintain all incoming data pertaining to patient assistance, including but not limited to incoming and outgoing faxes and emails
  • Communicate with oncology provider offices to maintain treatment schedules
  • Prioritize time sensitive information and ensure it is forwarded to appropriate department within and outside of the company
  • Engages in research for eligible drug assistance programs
  • Provides a supportive financial advocate role for referred patients


Education and/or Work Experience Requirements:

  • Over one (1) year of healthcare related coordination experience – experience with administrative and clinical aspects of healthcare preferred
  • Work-related experience in an insurance or payor setting is a plus
  • Work-related experience in a pharmaceutical setting is a plus
  • High school diploma or equivalent; Bachelor’s Degree in a related field preferred

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills & Requirements:

  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be well organized, detail-oriented, able to multi-task and prioritize in a fast-paced environment.
  • Must have exceptional customer service skills – this is an external facing position that interfaces with patients, providers, and personnel of pharmaceutical and insurance companies.
  • Excellent written and oral communication skills.
  • Must be able to talk, listen and speak clearly on telephone
  • Ability to manage priorities of a daily fluctuating workflow.
  • Excellent interpersonal skills and willingness to work as part of a team
  • Proficient with Microsoft Office Suite, Zoom, and related software
  • Experience with EMR systems preferred
  • Ability to maintain confidentiality while working with patient medical information

Competencies
All employees, in performing their respective tasks and duties, are expected to perform quality work within the deadlines with or without direct supervision; interact professionally with other employers, customers, and suppliers, work effectively as a team contributor on all assignments, and work independently while understanding the necessity for communicating and coordinated work efforts with other employees and organizations.

Customer Service
Manages difficult or emotional customer situations, responds promptly to customer needs, responds to requests for service and assistance, meets commitments.

Oral Communications
Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Written Communications
Writes clearly and informatively, edits work for spelling and grammar; able to read and interpret written information.

Teamwork
Exhibits objectively and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.

Professionalism
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively to customers or employees of organization.

Company Description

Oncology Physicians Network offers a unique platform of oncology care services leading the industry in value-based clinical and financial outcomes. OPN currently serves 1.7 million health plan beneficiaries in 3 states. OPN is aggressively expanding its large and successful California business model across the country.
OPN partners with physicians and aligns their practices with health insurance organizations and other healthcare payors to deliver industry-leading oncology care while managing costs efficiently. OPN has a demonstrated track record in assisting payors to reduce the increasing costs of medical oncology through a value-based methodology.
OPN Healthcare is committed to creating a diverse environment and is proud to be an equal opportunity employer.
OPN supports a healthy work life balance and provides a comprehensive benefits package.