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Patient Assistance Program Representative Jobs in Atlanta, GA

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Call Center Representatives complete customer service tasks that ensure customers have the ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Patient Access Rep

Atlanta, GA · On-site

$16.50 - $21.25/hr

Patient Access Rep Job Details Job Type Full-time Atlanta, GA • Front Office Ops Description Join ... Employee Assistance Program (EAP) : Employer-paid support for life's challenges * Generous Paid ...

Patient Access Rep

Atlanta, GA · On-site

$16.50 - $21.25/hr

Patient Access Rep Job Details Job Type Full-time Atlanta, GA • Front Office Ops Description Join ... Employee Assistance Program (EAP) : Employer-paid support for life's challenges * Generous Paid ...

Patient Access Rep

Atlanta, GA · On-site

$16.50 - $21.25/hr

Employee Assistance Program (EAP) : Employer-paid support for life's challenges * Generous Paid ... The Patient Access Representative is responsible for all aspects of the registration process ...

Patient Access Rep

Atlanta, GA · On-site

$16.50 - $21.25/hr

Employee Assistance Program (EAP) : Employer-paid support for life's challenges * Generous Paid ... The Patient Access Representative is responsible for all aspects of the registration process ...

Patient Access Rep

Atlanta, GA · On-site

$16.50 - $21.25/hr

Employee Assistance Program (EAP) : Employer-paid support for life's challenges * Generous Paid ... The Patient Access Representative is responsible for all aspects of the registration process ...

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Patient Assistance Program Representative information

See Atlanta, GA salary details

$12

$18

$25

How much do patient assistance program representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient assistance program representative in Atlanta, GA is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.
What are popular job titles related to Patient Assistance Program Representative jobs in Atlanta, GA? For Patient Assistance Program Representative jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Patient Assistance Program Representative jobs in Atlanta, GA look for? The top searched job categories for Patient Assistance Program Representative jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Patient Assistance Program Representative jobs? Cities near Atlanta, GA with the most Patient Assistance Program Representative job openings:
Infographic showing various Patient Assistance Program Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $39,498 per year, or $19 per hour.

$16 - $20.75/hr

Full-time

Posted 7 days ago


Highland Rivers Behavioral Health rating

7.1

Company rating: 7.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz


Job description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.

Job Summary: The Medical Assistant Coordinator will serve as the lead for all of the Medical Assistants who are the liaisons for the individuals we serve. The MAs along with the MA Coordinator will complete an array of support tasks such as completion of the Patient Assistance Program applications, coordination with our pharmacy, communication via patient portal, medication prior authorizations, return phone calls to individuals and assist the Outpatient Nurse Manager.

Are you ready to make a Difference?

DUTIES AND RESPONSIBILITIES:

  • Directly supervise a team of Medical Assistants working in the Outpatient Clinics, providing supervision, training and consultation.
  • Work with individuals to complete the Patient Assistance Program applications for their medications and then coordinates with Genoa Pharmacy for dispensing the medications.
  • Electronically send/receive records to/from individuals' PCPs. Documents within EHR all contacts/attempted contacts with PCPs.
  • Uploads in the EHR, individuals' lab results, ensuring results are shared with the clinic nurse/NP/MD. Also sends the lab results to the individual via mail or within the patient portal.
  • Sends health communications to individuals via the patient portal and responds to individuals' questions/inquiries received through the patient portal.
  • Completes any medication prior authorizations or patient assistance applications the Doctor/NP needs completed.
  • Returns phone calls to individuals DAILY when they have questions/problems about their medications/lab results/etc.
  • As needed assists the Outpatient Nurse Manager with tasks such as managing the medical supplies within the clinic's medication room/nursing office, completing reviews/audits, etc.
  • Other duties as assigned.

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