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Patient Assistance Program Representative Jobs in Atlanta, GA

Angel-Rx

Be Seen First

Patient Advocate

Alpharetta, GA · On-site

$45K - $55K/yr

... patient assistance programs. Must have professional, personable, and caring communication skills. The ability to gain trust from the patients/members is a critical component of this role and is ...

Posted today

Angel-Rx

Be Seen First

Patient Advocate

Alpharetta, GA · On-site

$45K - $55K/yr

... patient assistance programs. Must have professional, personable, and caring communication skills. The ability to gain trust from the patients/members is a critical component of this role and is ...

Posted today

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All JobsPatient Assistance Program Representative JobsPatient Assistance Program Representative Jobs in Atlanta, GA

Patient Assistance Program Representative information

See Atlanta, GA salary details

$12

$18

$25

How much do patient assistance program representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient assistance program representative in Atlanta, GA is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.58 per hour, depending on experience, location, and employer.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Atlanta, GA?

For Patient Assistance Program Representative jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Atlanta, GA look for?

The top searched job categories for Patient Assistance Program Representative jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Patient Assistance Program Representative jobs?

Cities near Atlanta, GA with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $39,498 per year, or $19 per hour.

Patient Financial Assistance Representative

Suburban Hematology Oncology

Lawrenceville, GA • On-site

$21 - $27.44/hr

Full-time

Re-posted 2 hours ago

Job description


Patient Financial Assistance Representative

Financial Counselor Support Rep

Suburban Hematology Oncology Associates
Gwinnett County, Georgia | Full-Time

Help Patients Navigate the Financial Side of Cancer Care

At Suburban Hematology Oncology Associates, our patients are often managing more than their diagnosis. Insurance questions, treatment costs, copays, financial assistance applications, and finding outside resources can add significant stress during an already difficult time.

We're seeking a compassionate and resourceful Patient Financial Assistance Representative to support our Financial Counselors and help patients and families identify financial assistance options and other resources available to them.

This is a hands-on patient support position for someone who combines strong healthcare customer service skills with experience in areas such as patient financial services, financial counseling, patient registration, insurance, billing, collections, or financial assistance.

What You'll Do

  • Advocate for patients and help connect them with available financial resources.

  • Identify and assist with patient copayment card programs.

  • Help patients complete financial assistance applications.

  • Research external financial assistance programs, community resources, foundations, transportation services, and other available support.

  • Provide patients and families with information and guidance regarding billing, financial assistance, and general financial questions.

  • Maintain knowledge of Northside Indigent Program and Charity Care resources.

  • Maintain knowledge of applicable community, local, federal, and external assistance programs and foundations.

  • Respond to patient concerns and complaints professionally and compassionately.

  • Communicate with patients by phone, in writing, and in person.

  • Maintain accurate documentation of patient interactions, financial assistance activity, grievances, and referrals.

  • Work with internal departments to resolve patient concerns and improve the patient experience.

  • Assist Financial Counselors with new-patient volume and other assignments.

  • Provide backup coverage for Financial Counselors during absences.

  • Travel occasionally between clinic locations when coverage or patient needs require it.

What We're Looking ForQualifications

  • High school diploma or equivalent.

  • 2–3 years of experience in a healthcare setting.

  • Previous hospital or clinic experience in patient registration, financial counseling, and/or customer service preferred.

  • Knowledge of healthcare insurance, including Medicare, HMOs, PPOs, and commercial insurance plans.

  • Understanding of healthcare collections processes.

  • Strong computer skills.

  • Strong written and verbal communication skills.

  • Ability to communicate effectively with patients and families who may be distressed or frustrated.

  • Ability to manage multiple priorities while maintaining accuracy and attention to detail.

  • Dependable, professional, and comfortable working independently.

Preferred

  • Previous patient financial counseling or financial assistance experience.

  • Knowledge of medical terminology.

  • Familiarity with CPT and ICD-10 coding.

  • Bilingual English/Spanish skills.

About Suburban Hematology Oncology Associates

Suburban Hematology Oncology Associates provides comprehensive hematology and oncology care throughout Gwinnett County. Our team is committed to providing patients with compassionate, community-based care and support throughout their treatment journey.

Locations: Duluth, Hamilton Mill, Lawrenceville, Snellville, and Buford
Schedule: Full-Time
Travel: Occasional travel between clinic locations