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Patient Assistance Program Representative Jobs in Decatur, GA

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Patient Assistance Program Representative information

See Decatur, GA salary details

$12

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$26

How much do patient assistance program representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient assistance program representative in Decatur, GA is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.87 per hour, depending on experience, location, and employer.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Decatur, GA?

For Patient Assistance Program Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Decatur, GA look for?

The top searched job categories for Patient Assistance Program Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Patient Assistance Program Representative jobs?

Cities near Decatur, GA with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,101 per year, or $19.3 per hour.

Full-Time Patient Account Representative

RiverWoods Behavioral Health

Riverdale, GA • On-site

$16.25 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Overview

RiverWoods Behavioral Health is seeking a Full Time Paitent Account Representative. 

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High school diploma or equivalent required.

Three or more years' prior admissions and or collections experience in a hospital setting required.

Psychiatric experience preferred.

BENEFITS: Medical, Dental and Vision insurance Life insurance Short Term and Long Disability 401(k) retirement savings plan with company match FSA and HSA Employee Assistance Program Tuition Reimbursement Program Growth Opportunities Paid time off

Responsibilities

Call and status outstanding claims with third party payors.

Review claims issues and make corrections as needed and rebill.

Utilize claims clearing house to review and correct claims. Resubmit electronically when available.

Review explanation of benefits to ascertain that claim processed and paid correctly.

Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.

Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.

Prorate patient accounts and monitor that balance due is in the correct financial class.

Report an overview of the week to the BOD and participate in AR meetings.

Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

Assist financial counselors as needed.

Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High school diploma or equivalent required.

Three or more years' prior admissions and or collections experience in a hospital setting required.

Psychiatric experience preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Not applicable

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Employment Type: FULL_TIME

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