Patient Assistance Program Representative Jobs (NOW HIRING)

Reports to the Director, or designee. The Patient Assistance Program facilitates accessibility to medications, medical devices, or financial resources for patients who qualify for assistance. The Patient Assistance Program Coordinator helps patients seeking assistance through pharmaceutical, medical device, or financial patient assistance programs with processing required forms and ensures hospital receipt of replacement medication or devices when necessary. The program coordinator is responsible for communicating with manufacturers, grant foundations and other applicable departments regarding patients' applications and necessary documentation.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Maintains and advances the Patient Assistance Program by:

• Identifying new ways of serving both the patient population and the Health System.
• Implementing new patient assistance programs, as appropriate, in ways that financially benefit either the patient or the Health System, but do no negatively impact either.
• Maintaining a working knowledge of patient assistance resources.
• Exhibiting flexibility by capitalizing on new patient assistance resources and making appropriate changes in the Patient Assistance Program to accommodate a changing healthcare climate.

Coordinates day-to-day operational activities related to the Patient Assistance Program by:

• Working with Social Services, Finance, Nursing and medical staff to determine which patients and/or products may qualify for the Patient Assistance Program.
• Assisting in gathering all necessary information for the processing of the patient application for medication assistance.
• Communicating with manufacturers and charitable organizations regarding patient applications to ensure that the process has been completed properly.
• Providing appropriate follow-up to the staff of the Finance, Social Services, Pharmacy, and various other departments, such as financial impact of replacement product(s) and ability to procure replacement products for the care of patients in need.
• Ensuring that appropriate documentation has been provided by the manufacturer when all medications or devices designated for the Patient Assistance Program are received.
• Meeting with applicable medical company representatives when appropriate to discuss issues relating to the Patient Assistance Program.

Performs activities related to Patient Assistance Program documentation by:

• Maintaining records of incoming and completed applications along with transcription of the patient's medical information in conjunction with Social Services and prescribing providers.
• Preparing special reports as requested, to include, but not limited to, dispatching finished reports to appropriate parties and maintaining production reports regarding work assignments.
• Answering the phone and providing routine information in accordance with established departmental policies and procedures.
• Providing detailed chronological documentation of medications and devices received from companies designated for the Patient Assistance Program.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Communicating with the Director, in a timely manner, regarding any problems or potential problems.
• Communicating with patients, family members and other staff in a courteous, responsive and helpful manner.
• Establishing and maintaining effective working relationships with other departments.
• Maintaining records, reports and files as required by departmental policies and procedures.
• Completing other job-related assignments and special projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent.
• A Bachelor's degree and one year of experience practicing in an allied health profession is preferred.

Knowledge & Skills

• Requires advanced knowledge of patient assistance programs, medical office procedures, day-to-day hospital operations and medical terminology in order to prepare and maintain detailed records, files, reports and other correspondence.
• Requires knowledge of inventory control such as logging receipt of, storage of and tracking use of medications or devices replaced via the Patient Assistance Program.
• Demonstrates the interpersonal skills necessary to interact effectively and maintain positive working relationships with co-workers, patients, family members, and vendors.
• Demonstrates the ability to effectively communicate with, document, and verify confidential information from patients, manufacturers, charitable foundations, physicians and other hospital staff in a professional manner.
• Requires the organizational and analytical skills necessary to work effectively with minimal direct supervision.
• Requires the ability to maintain accuracy, prioritize workload, perform multiple tasks simultaneously and meet deadlines.
• Demonstrates proficient computer and office skills (i.e., typing at 60 wpm level, word processing, internet navigation and spreadsheets).

Working Conditions

• Works in an office environment.

Physical Demands

Requires the physical ability and stamina (i.e., to lift, hold, carry or transfer items weighing up to 30 pounds, etc.) to perform the essential functions of the position.