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Patient Assistance Program Representative Jobs (NOW HIRING)

Retina Center of Texas

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Patient Assistance Specialist - Ophthalmology/Retina Practice

Southlake, TX · On-site

$17 - $21.75/hr

Educate and clearly explain available assistance programs to patients in a professional ... Maintain detailed documentation of all patient interactions and program submissions. * Work closely ...

Mirum Pharmaceuticals

Patient Navigator

Foster City, CA · On-site

$23.25 - $31.75/hr

Educate patients and families about program resources, refill schedules, and financial assistance ... Act as an assigned liaison to customer contacts (e.g., regional contact for sales representatives ...

Snhs

WV · On-site

$34.84 - $36.89/hr

The Fuel Assistance Program Director is responsible for the day-to-day workflow, planning ... Present professional and positive image as a representative of CAPHR. * Responsible for having ...

Imh

$32.34 - $49.94/hr

This position is responsible for providing a full continuum of Employee Assistance Program (EAP ... This includes frequent computer use and typing for documenting patient care and accessing needed ...

Valeris

Patient Care Associate

Jeffersonville, IN

Coordinates shipment of product through patient assistance program and/or bridge program from the ... Communicate with key medical practice accounts, sales representatives regarding the status of cases.

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How much do patient assistance program representative jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for patient assistance program representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by Patient Assistance Program Representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What are the key skills and qualifications needed to thrive as a Patient Assistance Program Representative, and why are they important?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What is a Patient Assistance Program Representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.
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Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Assistance Specialist - Ophthalmology/Retina Practice

Patient Assistance Specialist - Ophthalmology/Retina Practice

Retina Center of Texas

Southlake, TX • On-site

$17 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

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Job description

Position Overview

The Retina Center of Texas is seeking a detail-oriented and compassionate Patient Assistance Specialist to support our patients in accessing financial assistance programs for high-cost retinal medications and treatments. This role is critical in ensuring patients receive timely care by helping them navigate co-payment assistance programs and Patient Assistance Programs (PAP).

Key Responsibilities

  • Assist patients in obtaining financial support through co-payment assistance programs and PAP enrollments.
  • Educate and clearly explain available assistance programs to patients in a professional, compassionate, and easy-to-understand manner.
  • Collect and verify required documentation and information needed for program eligibility and approval.
  • Complete and submit enrollment applications accurately and in a timely manner.
  • Follow up on applications and communicate status updates to patients and providers.
  • Maintain detailed documentation of all patient interactions and program submissions.
  • Work closely with physicians, billing, and clinical teams to ensure seamless patient support.
  • Stay updated on payer requirements, program changes, and eligibility guidelines.

Qualifications

  • Previous experience in medical billing, patient assistance programs, or healthcare administration preferred.
  • Knowledge of retina medications and specialty drug assistance programs (e.g., Eylea4U, Genentech Access, etc.) is a plus.
  • Strong communication and interpersonal skills with the ability to explain complex information clearly to patients.
  • Highly organized with strong attention to detail and follow-through.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Proficient in EMR systems and Microsoft Office applications.

Company Description

Retina Center of Texas’ premier team of board-certified, fellowship trained retina specialists are dedicated to treating retinal diseases with the most innovative treatments and surgeries available in the Dallas-Fort Worth Metroplex.