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Patient Assistance Program Representative Jobs in Virginia

Riverside

$23.90 - $31.10/hr

Overview Supports patient access to specialty medications by coordinating prior authorizations, benefit investigations, and patient assistance programs under the supervision of a licensed pharmacist ...

Riverside Health System Non-Providers

$23.90 - $31.10/hr

Overview Supports patient access to specialty medications by coordinating prior authorizations, benefit investigations, and patient assistance programs under the supervision of a licensed pharmacist ...

Riverside

Specialty Pharmacy Technician

Newport News, VA

$23.90 - $31.10/hr

Knowledge of patient assistance programs * Experience with prior authorization of medications * Strong organizational skills and detail oriented Licenses and Certifications * Registered Pharmacy ...

Patient First

Patient Service Representative

Leesburg, VA · On-site

$20 - $23/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

Patient First

Patient Service Representative

Chesapeake, VA · On-site

$18.75 - $21.25/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

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Patient Assistance Program Representative information

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.
What are popular job titles related to Patient Assistance Program Representative jobs in Virginia? For Patient Assistance Program Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Patient Assistance Program Representative jobs in Virginia look for? The top searched job categories for Patient Assistance Program Representative jobs in Virginia are:
What cities in Virginia are hiring for Patient Assistance Program Representative jobs? Cities in Virginia with the most Patient Assistance Program Representative job openings:
Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Patient Assistance Program Coordinator - as needed

Riverside Health System Non-Providers

Newport News, VA • On-site

$23.90 - $31.10/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Newport News, Virginia

Hiring Range

$23.90 - $31.10/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The Patient Assistance Program Coordinator is the subject matter expert in performing tasks related to the management of third-party billing or patient financial assistance for patient within the health system and assists with managing and processing high dollar specialty medications and may be responsible for benefits investigation, obtaining prior authorizations, copay/foundation assistance, drug replacement services and patient financial counseling. Additional activities may include patient onboarding, order entry, financial tracking, patient care coordination, medication ordering/tracking, cold chain distribution and shipping activities. This role will assist with training/onboarding of new employees and continually seeks growth through education opportunities and is a liaison to disseminate learned information.
What you will do
  • Timely process of referrals and submit clinical supporting documentation to insurance carriers, manufacturers or foundations to expedite prior authorization and/or patient assistance processes. Collaborate with other departments to assist in obtaining prior authorizations, patient assistance medications or financial assistance. Assist with medical necessity documentations to expedite approvals and ensure that appropriate follow-up is performed. Follow prior authorization and/or patient assistance workflows and polices/procedures. Serves as a subject matter expert in the role and acts as a resources to other team members. Continually seeks growth educational opportunities and serves as a liaison to disseminate learned information.
  • Demonstrates the ability to work independently, prioritize workflow to meet deadlines and possesses excellent time management skills. Perform tasks accurately and efficiently. Possesses excellent interpersonal customer service and communication skills (both written and verbal). Provides timely information, follow-up and responses to key stakeholders.
  • Accurate documentation of all intake referrals and /or prior authorization information in the patient medical record or patient assistance tracking software in compliance with policy and procedure/workflow. Completes timely documentation within the required tracking systems and retrieves necessary documentation and maintains up to date knowledge of the pharmaceutical companies patient assistance programs.
  • Proactively tracks and manages patient refills/outreach to ensure timely prescription/infusion services.
  • Provides oversight and monitoring of prior authorizations and patient assistance enrollments to ensure continuation of treatment programs or drug access services.
  • Secure patients' demographic and medical information in compliance with organization HIPAA policies and procedures.
  • Proactively conducts inspections and audits to ensure program compliance. Provide timely, accurate reports and training to to demonstrate compliance with standards and to provide quality service.

Qualifications
Education
  • Program Graduate, Pharmacy Technician Training Program or equivalent (Required) or
  • Program Graduate, Licensed Practical Nurse (LPN) (Required) or
  • Program Graduate, Certified Medical Assistant (CMA) (Required)

Experience
  • 5-6 years Experience as Pharmacy Technician, LPN, or CMA (Required)
  • 3-4 years Experience obtaining and managing medication prior authorization or medication assistance programs as part of job function (Required)

Skills and Abilities
  • Microsoft Office (Excel, Word, Outlook)
  • Familiar with Pharmacy and Medication Terminology
  • Prescription drug and over-the-counter knowledge
  • Basic math skills, including pharmaceutical calculations
  • Basic pharmacy workflow
  • Understanding pharmacy computer systems
  • Ability to navigate and read electronic health records
  • Knowledge of patient assistance programs
  • Prior authorization of medications

Licenses and Certifications
  • Registered Pharmacy Technician - Virginia Department of Health Professions (VDHP) Licensed Pharmacy Technician Upon Hire(Required) and
  • Pharmacy Technician (CPHT) - Pharmacy Technician Certification Board (PTCB) Upon Hire(Required) or
  • Licensed Practical Nurse (LPN) - Virginia Department of Health Professions (VDHP) Upon Hire(Required) or
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Upon Hire(Required)
  • Advanced certification in specialty pharmacy (Pharmacy Technician Certification Board, American Society Health System Pharmacy, National Community Oncology Dispensing Association or other approved programs) (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

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