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Patient Assistance Program Representative Jobs in Virginia

Patient First

Patient Service Representative

Chantilly, VA · On-site

$20 - $23/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

Patient First

Patient Service Representative

Sterling, VA · On-site

$20 - $23/hr

... Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match) • ... Patient Care Performance bonus (center employees only) - Weekend bonus (center employees only)

Patient First

Patient Service Representative

Annandale, VA · On-site

$20 - $23/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

Patient First

Patient Service Representative

Lake Ridge, VA · On-site

$17.50 - $22/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

Patient First

Patient Service Representative

Richmond, VA · On-site

$18.75 - $21.25/hr

... Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match) • ... Patient Care Performance bonus (center employees only) - Weekend bonus (center employees only)

Balance Health

Patient Services Representative

Suffolk, VA · On-site

$15.50 - $19.75/hr

Patient Services Representative Weil Foot & Ankle Institute (WFAI) has been recognized as a global ... Employee Assistance Program * Life and AD&D Insurance * Short-Term and Long-Term Disability ...

Balance Health

Patient Services Representative

Hampton, VA · On-site

$17.25 - $22/hr

Patient Services Representative 1Foot 2 Foot is powered by Weil Foot & Ankle Institute. For over 55 ... Employee Assistance Program * Life and AD&D Insurance * Short-Term and Long-Term Disability ...

HCA Healthcare

Patient Representative

Richmond, VA · On-site

$15.86 - $22.99/hr

The available plans and programs include: * Comprehensive benefits for medical, prescription drug ... Education support through tuition assistance, student loan assistance, certification support ...

HCA Healthcare

Patient Representative

Tuckahoe, VA · On-site

$15.86 - $22.99/hr

The available plans and programs include: * Comprehensive benefits for medical, prescription drug ... Education support through tuition assistance, student loan assistance, certification support ...

HCA Healthcare

Patient Representative

Mechanicsville, VA · On-site

$15.86 - $22.99/hr

The available plans and programs include: * Comprehensive benefits for medical, prescription drug ... Education support through tuition assistance, student loan assistance, certification support ...

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Patient Assistance Program Representative information

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.
What are popular job titles related to Patient Assistance Program Representative jobs in Virginia? For Patient Assistance Program Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Patient Assistance Program Representative jobs in Virginia look for? The top searched job categories for Patient Assistance Program Representative jobs in Virginia are:
What cities in Virginia are hiring for Patient Assistance Program Representative jobs? Cities in Virginia with the most Patient Assistance Program Representative job openings:
Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Service Representative

Patient First

Midlothian, VA

$18.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Patient First rating

7.4

Company rating: 7.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

265th of 887 rated healthcare providers

Job description

The responsibilities of this job include, but are not limited to, the following:

  • Assisting patients using the kiosk prior to registration.
  • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
  • Respectfully handling Physician and Nurse requests in a timely manner.
  • Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
  • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
  • Verifying all patient demographic, health, pharmacy, and insurance information.
  • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
  • Referring billing questions to the appropriate parties as needed.
  • Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
  • Discharging the patient and processing incurred charges.
  • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
  • Receiving, sending, and distributing correspondence as directed.
  • Filing and scanning medical documents and office forms as directed.
  • Completing assigned checklists and Policy Manager tasks within the assigned shift.
  • Answering all incoming calls and distributing messages in a timely manner.
  • Assisting with other assignments as directed.
  • Demonstrating an efficient understanding of the electronic medical record system.
  • Receiving, moving, and stocking ordered supplies.
  • Cleaning the front office work area and other maintenance assignments as directed.
  • Verifying daily reports are run at the end of the day.
  • Attending staff meetings as directed.
  • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
  • Operating, using, and maintaining medical and office equipment as trained.
  • Participating in maintenance assignments when necessary and as directed.
  • Providing positive, warm, and friendly service in all interactions.
  • Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

  • Must be 18 years of age or older.
  • Basic typing skills.
  • Minimum one year of clerical experience preferred.
  • High school graduate or equivalent.
  • Ability to sit, stand, and walk for up to 7 hours at a time.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Ability to prioritize and multitask.
  • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
Salary Range: $18.75 - $21.25, depending on experience.

Benefits and Other Compensation:

Health, Dental and Vision insurance for employees and dependents

Disability, Life and Long Term care insurance

Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses include:

- Recruitment bonus

- Patient Care Performance bonus (center employees only)

- Weekend bonus (center employees only)

What Patient First employees say

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