ZipRecruiter

Log In

1

Patient Assistance Program Representative Jobs in Baltimore, MD

Patient First

Patient Service Representative

Bowie, MD · On-site

$20 - $23/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

Patient First

Patient Service Representative

Bowie, MD · On-site

$20 - $23/hr

... Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match) • ... Patient Care Performance bonus (center employees only) - Weekend bonus (center employees only)

TidalHealth

Patient Service Representative

Laurel, MD

$17.09 - $23.08/hr

... programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel. Patient Service Representative Position Summary ...

next page

Showing results 1-20

All JobsPatient Assistance Program Representative JobsPatient Assistance Program Representative Jobs in Baltimore, MD

Patient Assistance Program Representative information

See Baltimore, MD salary details

$13

$19

$26

How much do patient assistance program representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient assistance program representative in Baltimore, MD is $19.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $21.25 per hour, depending on experience, location, and employer.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Baltimore, MD?

For Patient Assistance Program Representative jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Baltimore, MD look for?

The top searched job categories for Patient Assistance Program Representative jobs in Baltimore, MD are:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,812 per year, or $19.6 per hour.

Account Manager Patient Assistance Services/ Onsite

Baltimore, MD • On-site

McKesson Corporation
Health Care and Social Assistance • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

47th of 86 rated pharmaceutical

People enjoy working here

Good employer

Recommended by students

Learn more about McKesson Corporationexternal

Full-time

Re-posted yesterday

Job description

Company Description
Job Description
Job Description
Position Description
This position will operate as the lead point of contact for any and all RxO matters specific to the customer. McKesson RxO and the customer and thus should be knowledgeable on all McKesson RxO service offerings. The position implements and manages all RxO Services including; PAP Recovery, Revenue reimbursement, Spend Analytics, and any new RxO solutions/services etc.
Administer RxO programs and services at a specific site or via a remote approach to provide documented value via PAP, Revenue or SA. Works autonomously and is self-managed in a virtual environment. Maintains positive customer working relationships. Works with professional medical personnel to gain compliance and successfully qualify and enroll patients. Work with Revenue staff to ensure billing adjustments are done based upon the Identified Value Report. Work with Pharmacy staff to understand the insights gain from the analytics solution. Develop and maintain relationship with the assigned MHS sales team. Maintains accurate records, through multiple databases, which report the success of the program. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, MHS Sales and RxO Management. Troubleshoots any issues with RxO solutions/services as needed. Able to multi-task and handle a variety of work activities. Ability to communicate in a professional manner and build customer relationships. Able to meet revenue goals. Maintains HIPAA compliance and ICARE standards in all interactions.
The Position may be responsible for providing strategic direction and support to a complex Independent Network Systems (IDNs), large health systems with common ownership or contractual distribution affiliation with McKesson RxO.
Position will be focused on consulting services which drive distribution business emphasizing business operations, planning, designing, implementing initiatives related to McKesson RxO. Develops effective relationships with client engagement managers and ancillary departments through multiple channels. Identifies opportunities. Build approaches to solve complex customer challenges managing, cost, risk and value.
**Onsite support at customer locations in Baltimore MD will be required **
ESSENTIAL FUNCTIONS:
Customer Support
  • Works in a self-directed professional environment and provides best in class services and support for McKesson RxO Customers
  • Accountable for understanding the McKesson RxO Master Services Agreement commitments and for flawless execution of the agreement and on-boarding of new McKesson RxO opportunities.
  • Provide support on all day-to-day issues for McKesson RxO Services in collaboration with McKesson's PAS Reps, Revenue Analyst and/or Analytics Analyst
  • Participate in MHS and RxO sales team presentations to further enhance business growth opportunities, enhance selling skills and gain knowledge of customer.

Services Management
  • Consults with the other members of the McKesson RxO team in reviewing analysis, validating and documenting revenue/reimbursement and patient assistance opportunity.
  • Decides which drugs and patients to work at each health system facility by pre-screening and qualifying each for the various PAP programs, creates own work schedule, responsible for prioritizing work to accomplish contractual outcomes
  • Use knowledge and expertise to analyze, implement, monitor and document pharmacy reimbursement/revenue identified value, realized value and missed opportunity
  • Provide customer engagement including responsible for direct purchase, metrics, providing reports, creating custom views, ensuring most up to date accounts are in Spend Analytics, and providing customer insights for analytics solutions
  • Works in a self-directed and autonomous professional environment. Makes daily decisions and uses sound judgment on the recovery work processes, prioritizes customers and recovery management to maximize revenues.
  • Develop and implement process improvement recommendations to satisfy business unit functions and goals

Engagement
  • Builds relationships by communicating frequently with professional medical personnel (doctors, nurses, pharmacists, pharmacy technicians, pharmacy buyers, patient financial advocates, revenue integrity team, billing/financial services team) to gain support and compliance with RxO services.
  • Participates and presents at customer quarterly review meetings the success of McKesson RxO and discuss challenges and resolutions to make the program better at their facilities.
  • Responsible for leading customer trainings and understanding customer expectation.
  • Responsible to troubleshoot and coordinate resolution with the customer on all customer related processes or reports.
  • Follow up with customers on any outstanding realized value or missed opportunities

Minimum Requirements
  • 3+ years of customer focused Client/Account Management experience

Critical Requirements
  • Must have strong computer skills with proficiency in MS Office Suite
  • Must have strong analytical and problem-solving skills
  • Must have strong verbal and written communications skills with the ability to present and communicate with healthcare professionals at all levels with professional, engaging and confident demeanor
  • Successful experience in a dynamic environment with the ability to navigate organizational complexity and change
  • Must have strong understanding of confidentiality of patient records and HIPAA compliance
  • Ability to be self-directed and autonomous and able to work effectively independently
  • Must have ability to manage multiple, concurrent projects and priorities effectively and continue to meet deadlines

Additional Knowledge & Skills
  • Bachelor's Degree preferred; Master's Degree is a plus
  • Healthcare, Reimbursement or Account Management industry experience preferred.
  • Patient Assistance experience a plus
  • Hospital systems experience a plus
  • Must maintain the McKesson ICARE standards of behavior at all times

Education
  • Bachelor's degree in healthcare, finance, or related experience; Master's Degree is a plus

Physical Requirements
  • General Office Demands

Career Level: P2
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

What McKesson employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply