Patient Support Representative The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and ...
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Patient Support Representative The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and ...
New
Patient Support Representative
Schenectady, NY · On-site
$16 - $21/hr
Patient Support Representative Our Family Practice Guilderland office is hiring a full-time Patient Support Representative to join their team! The hours are Monday-Friday 7:00am-3:45pm. The primary ...
Patient Support Representative
Schenectady, NY · On-site
$16 - $21/hr
Patient Support Representative Our Family Practice Guilderland office is hiring a full-time Patient Support Representative to join their team! The hours are Monday-Friday 7:00am-3:45pm. The primary ...
Patient Support Representative Under the direct supervision of the Supervisor of Patient Support, the Patient Support Representative is responsible for the screening of all uninsured/underinsured in ...
Patient Support Representative Under the direct supervision of the Supervisor of Patient Support, the Patient Support Representative is responsible for the screening of all uninsured/underinsured in ...
Patient Support Representative
Warwick, RI · On-site
$17.85 - $22.30/hr
Patient Support Representative MSO Ortho Rhode Island Warwick - Warwick, RI 02886 Overview Salary Range $17.85 - $22.30 Hourly Level Entry Position Type Full Time Job Shift Day Education Level High ...
Patient Support Representative
Warwick, RI · On-site
$17.85 - $22.30/hr
Patient Support Representative MSO Ortho Rhode Island Warwick - Warwick, RI 02886 Overview Salary Range $17.85 - $22.30 Hourly Level Entry Position Type Full Time Job Shift Day Education Level High ...
The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for ...
New
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The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for ...
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Patient Support Representative The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and ...
Patient Support Representative The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and ...
Patient Support Representative
Palm Desert, CA · On-site
$23/hr
Patient Support Representative Palm Desert, CA 92260 Overview Salary Range $23.00 - $23.00 Hourly Position Type Full Time Job Shift Day Category Health Care Description The Patient Support ...
Patient Support Representative
Palm Desert, CA · On-site
$23/hr
Patient Support Representative Palm Desert, CA 92260 Overview Salary Range $23.00 - $23.00 Hourly Position Type Full Time Job Shift Day Category Health Care Description The Patient Support ...
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. KEY RESPONSIBILITIES: * Answering screening ...
New
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. KEY RESPONSIBILITIES: * Answering screening ...
New
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. KEY RESPONSIBILITIES: * Answering screening ...
Quick apply
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. KEY RESPONSIBILITIES: * Answering screening ...
Patient Support Representative As a Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling ...
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Patient Support Representative As a Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling ...
New
Patient Support Representative The position of Patient Support Representative is responsible for responding to incoming calls and providing excellent customer service. Essential functions include:
Patient Support Representative The position of Patient Support Representative is responsible for responding to incoming calls and providing excellent customer service. Essential functions include:
Patient Support Representative As a Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling ...
New
Patient Support Representative As a Patient Support Representative, you will be responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling ...
New
Patient Support Representative
Asheville, NC · On-site
$17 - $22/hr
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. Background Check and Drug Screen Required. KEY ...
Patient Support Representative
Asheville, NC · On-site
$17 - $22/hr
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. Background Check and Drug Screen Required. KEY ...
Patient Support Representative
Asheville, NC · On-site
$17 - $22/hr
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. Background Check and Drug Screen Required. KEY ...
Patient Support Representative
Asheville, NC · On-site
$17 - $22/hr
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. Background Check and Drug Screen Required. KEY ...
Patient Support Representative
Asheville, NC · On-site
$17 - $22/hr
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. Background Check and Drug Screen Required. KEY ...
Patient Support Representative
Asheville, NC · On-site
$17 - $22/hr
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. Background Check and Drug Screen Required. KEY ...
Patient Support Representative
Asheville, NC · On-site
$17 - $22/hr
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. Background Check and Drug Screen Required. KEY ...
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Patient Support Representative
Asheville, NC · On-site
$17 - $22/hr
Patient Support Representative/ "Front Desk" works in the office as a general point of contact for all clients, providers, and third parties contacts. Background Check and Drug Screen Required. KEY ...
As a(an) Patient Support Representative with Work from Home you can be a part of an organization that is devoted to giving back! Job Summary and Qualifications As a Patient Support Representative ...
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As a(an) Patient Support Representative with Work from Home you can be a part of an organization that is devoted to giving back! Job Summary and Qualifications As a Patient Support Representative ...
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POSITION SUMMARY Under the direct supervision of the Supervisor of Patient Support, the Patient Support Representative is responsible for the screening of all uninsured/underinsured in-house patients ...
POSITION SUMMARY Under the direct supervision of the Supervisor of Patient Support, the Patient Support Representative is responsible for the screening of all uninsured/underinsured in-house patients ...
POSITION SUMMARY Under the direct supervision of the Supervisor of Patient Support, the Patient Support Representative is responsible for the screening of all uninsured/underinsured in-house patients ...
POSITION SUMMARY Under the direct supervision of the Supervisor of Patient Support, the Patient Support Representative is responsible for the screening of all uninsured/underinsured in-house patients ...
Patient Support Representative
$16 - $21/hr
Our Family Practice Guilderland office is hiring a full-time Patient Support Representative to join their team! The hours are Monday-Friday 7:00am-3:45pm. The primary responsibility of this role is ...
Patient Support Representative
$16 - $21/hr
Our Family Practice Guilderland office is hiring a full-time Patient Support Representative to join their team! The hours are Monday-Friday 7:00am-3:45pm. The primary responsibility of this role is ...
Patient Support Representative information
See salary details
$10.10 - $11.45
2% of jobs
$11.45 - $12.81
0% of jobs
$12.81 - $14.16
0% of jobs
$14.16 - $15.52
3% of jobs
$15.52 - $16.87
16% of jobs
$17.21 is the 25th percentile. Wages below this are outliers.
$16.87 - $18.23
15% of jobs
The median wage is $19.11 / hr.
$18.23 - $19.58
21% of jobs
$20.90 is the 75th percentile. Wages above this are outliers.
$19.58 - $20.94
18% of jobs
$20.94 - $22.29
13% of jobs
$22.29 - $23.65
6% of jobs
$23.65 - $25
5% of jobs
$10
$19
$25
How much do patient support representative jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for patient support representative in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a patient support representative, and why are they important?
To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.
What is the difference between Patient Support Representative vs Medical Office Assistant?
| Aspect | Patient Support Representative | Medical Office Assistant |
|---|---|---|
| Credentials | High school diploma; some roles may require certification | High school diploma; certification often preferred |
| Work Environment | Healthcare facilities, clinics, hospitals | Medical offices, clinics, outpatient centers |
| Primary Responsibilities | Patient communication, appointment scheduling, insurance verification | Administrative tasks, patient check-in, record management |
| Employer & Industry Usage | Hospitals, clinics, healthcare providers | Medical practices, outpatient clinics |
While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.
What are some common challenges faced by patient support representatives and how are they typically addressed?
Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.
What is a patient support representative?
A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.
More about Patient Support Representative jobs
What cities are hiring for Patient Support Representative jobs? Cities with the most Patient Support Representative job openings:
Who are the top companies hiring for Patient Support Representative jobs? The top employers for Patient Support Representative jobs are:
What states have the most Patient Support Representative jobs? States with the most job openings for Patient Support Representative jobs include:
What job categories do people searching Patient Support Representative jobs look for? The top searched job categories for Patient Support Representative jobs are:
What are popular job titles related to Patient Support Representative jobs? For Patient Support Representative jobs, the most frequently searched job titles are:
Job description
Patient Support Representative
The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.
• High School Diploma or equivalent required
• Two year medical/dental office experience preferred
• Two years customer service experience
• Must possess excellent oral and written communication
• Must have the ability to collaborate with others to improve the patient experience and address needs
• Ability to take initiative and handle various tasks simultaneously
• Knowledge of policies, procedures, regulations, and protocols
• Knowledge of databases (ex: EMR systems)
• Knowledge of Patient Insurance data entry and individual insurance website navigation
• Bilingual in English/Spanish preferred
• Familiar with Medical terminology
• Excellent interpersonal skills
• Detailed oriented
• Compassion for patients and committed to showing them respect and kindness
• Value and respect diversity
• Professional appearance at all times and follow dress code rules
• Excellent time management skills
• Proper telephone etiquette
This position has no direct reports, and skills in lateral communication preferred
These functions will be performed by the Patient Support Representative and will be the responsibility of the incumbent working with the patients, medical providers, clinical staff and non-clinical staff to ensure excellence in service for the patient.
• Greets patient professionally both in person and on the phone
• Answers incoming telephone calls and triages quickly and appropriately
• Assist patients with completing necessary paperwork
• Maintaining information confidentiality at all times
• Scheduling of appointments
• Comfort patients by anticipating anxieties and effectively answering questions
• Keeps clinical team updated on schedule changes and patient arrivals
• Ability to interpret, adapt, and apply guidelines and procedures
• Required to participate in training opportunities
• Helps promote office efficiency
• Helps promote/meet practice goals established by leadership
• Faxing records/authorizations and complete Patient Document scans in a timely manner
• Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
• Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
• Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
• Scans insurance cards and collects payments for copay and/or patient balance
• Verifies patient balances. Works with patient to implement a payment plan when necessary
• Manage inventory of needed office supplies
• Monitors the waiting area
• Keeps front office area clean and organized.
• Updates patient demographics
• Reviewing treatment plans with patients and / or family
• Other duties as assigned
Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.