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Patient Support Representative Jobs (NOW HIRING)

Azul Vision

Patient Support Representative

Pasadena, CA · On-site

$23 - $24/hr

Patient Support Representative Pasadena, CA 91107 Overview Salary Range $23.00 - $24.00 Hourly Level Experienced Position Type Full Time Job Shift Day Category Health Care Description The Patient ...

Caretria

Patient Support Representative

Louisville, KY · On-site

$17/hr

Patient Support Representative The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.

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Patient Support Representative information

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How much do patient support representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient support representative in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What is a patient support representative?

A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.

What are the key skills and qualifications needed to thrive as a patient support representative, and why are they important?

To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.

What are some common challenges faced by patient support representatives and how are they typically addressed?

Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.

What is the difference between Patient Support Representative vs Medical Office Assistant?

AspectPatient Support RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationAdministrative tasks, patient check-in, record management
Employer & Industry UsageHospitals, clinics, healthcare providersMedical practices, outpatient clinics

While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

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Patient Support Representative jobs near you
Infographic showing various Patient Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,917 per year, or $19.7 per hour.

Patient Support Representative

HopeHealth, Inc.

Florence, SC • On-site

Other

Re-posted 26 days ago

Job description

Patient Support Representative

The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.

Education and Experience:
  • High School Diploma or equivalent required
  • Two year medical office experience preferred
  • Two years customer service experience
Required Skills / Core Competencies:
  • Must possess excellent oral and written communication
  • Must have the ability to collaborate with others to improve the patient experience and address needs
  • Ability to take initiative and handle various task simultaneously
  • Knowledge of policies, procedures, regulations, and protocols
  • Knowledge of databases (ex: EMR systems)
  • Bilingual in English/Spanish preferred
  • Familiar with medical terminology
  • Excellent interpersonal skills
  • Detailed oriented
  • Compassion for patients
  • Comfort with diversity
  • Recognition of different health plans
  • Professional appearance at all times
  • Excellent time management skills
  • Proper telephone etiquette
Supervisory Responsibilities:

This position has no direct reports

Essential Job Functions:

These functions will be performed by the Patient Support Representative and will be the responsibility of the incumbent working with the patients, medical providers, clinical staff and non-clinical staff to ensure excellence in service for the patient.

  • Greets patient professionally both in person and on the phone
  • Answers incoming telephone calls and triages quickly and appropriately
  • Assist patients with completing necessary paperwork
  • Maintaining information confidentiality at all times
  • Scheduling of appointments
  • Comfort patients by anticipating anxieties and effectively answering questions
  • Keeps clinical team updated on schedule changes and patient arrivals
  • Ability to interpret, adapt, and apply guidelines and procedures
  • Required to participate in training opportunities
  • Helps promote office efficiency
  • Helps promote/meet practice goals established by leadership
  • Faxing records/authorizations in a timely manner
  • Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
  • Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
  • Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
  • Scans insurance cards and collects payments for copay and/or patient balance
  • Verifies patient balances. Works with patient to implement a payment plan when necessary
  • Verifies patient insurance benefits. Updates necessary data in patient file
  • Manage inventory of needed office supplies
  • Monitors the waiting area
  • Keeps front office area clean and organized.
  • Updates patient demographics
  • Other duties as assigned
Additional Requirements for Dental Services:
  • Reviewing treatment plans with patients and / or family
  • Other duties as assigned
Physical Requirements:

Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

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