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Patient Support Representative Jobs (NOW HIRING)

Azul Vision

Patient Support Representative

Monrovia, CA · On-site

$23 - $24/hr

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic ...

Azul Vision

Patient Support Representative

Glendora, CA · On-site

$23 - $24/hr

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic ...

The Centers

Patient Support Representative

Cleveland, OH · On-site

$15.50 - $16.20/hr

Maintain smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff. * Review the daily schedules for insurance eligibility and assist ...

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Patient Support Representative information

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$10

$19

$25

How much do patient support representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for patient support representative in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Support Representative, and why are they important?

To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.

What is the difference between Patient Support Representative vs Medical Office Assistant?

AspectPatient Support RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationAdministrative tasks, patient check-in, record management
Employer & Industry UsageHospitals, clinics, healthcare providersMedical practices, outpatient clinics

While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by Patient Support Representatives and how are they typically addressed?

Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.

What is a Patient Support Representative?

A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.
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Patient Support Representative jobs near you
Infographic showing various Patient Support Representative job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,917 per year, or $19.7 per hour.
Patient Support Representative

Patient Support Representative

Spire Orthopedic Partners

Warwick, RI

$17.85 - $22.30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

HOURS: Monday-Friday, 8:30-5

Who we are:  

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. 

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.  

What you’ll do:  

The Patient Support Representative is responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, and processing referrals, and managing consult requests.  

Responsibilities/Duties:   

  • Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.   

  • Accurate appointment scheduling and relate appointment protocols to patient.  

  • Schedule online and faxed requests for appointments   

  • Accurately and expeditiously register patients.  

  • Work closely with eligibility team regarding insurance benefits, deductibles, and referral requirements.  

  • Ability to triage patients and appropriately schedule them.  

  • Use of Centricity, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling   

  • Other duties as assigned.

Who you are: 

Qualifications:  

Required Education and Experience  

  • High School Graduate or equivalent  

  • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.  

  • Experience with Microsoft Office (Word, Excel, and PowerPoint).  

Preferred Education and Experience  

  • Discretion to work with confidential information.  

  • Knowledge of HIPAA Regulations  

  • Pertinent job-related experience and Medical Terminology  

  • Bilingual Spanish or Portuguese a plus  

What we offer:  

  • Excellent growth and advancement opportunities  

  • Dynamic environment  

  • Access to a diverse network of practitioners  

  • Broad infrastructure of tools and programs to enhance the employee experience     

  • Competitive Compensation  

  • Generous PTO   

  • Benefits package: health, dental, vision, 401(k), etc.  

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).   

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