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Patient Support Representative Jobs in Tennessee

CLEANSLATE CENTERS INC

Patient Support Agent

Brentwood, TN · Remote

$18 - $20/hr

As a Patient Support Agent, your work WILL make an impact every single day. Your attention to detail and collaboration in a team environment will help our clinics run smoothly, ensuring patients get ...

CleanSlate

Patient Support Agent

Brentwood, TN · On-site

$18 - $20/hr

As a Patient Support Agent, your work WILL make an impact every single day. Your attention to detail and collaboration in a team environment will help our clinics run smoothly, ensuring patients get ...

CleanSlate

Patient Support Agent

Brentwood, TN · On-site

$18 - $20/hr

Patient Support Agent CleanSlate Centers - Brentwood, TN 37027 Overview Salary Range $18.00 - $20.00 Hourly Position Type Full Time Education Level High School Travel Percentage None Category Health ...

EnableComp

Client Support Representative

Franklin, TN · On-site

$16.25 - $21.50/hr

The Client Support Representative partners with the Client Delivery team to communicate operational ... Scan, upload, and store medical documentation and confidential patient health information (PHI) in ...

EnableComp

Client Support Representative

Franklin, TN · On-site

$16.25 - $21.50/hr

The Client Support Representative partners with the Client Delivery team to communicate operational ... Scan, upload, and store medical documentation and confidential patient health information (PHI) in ...

University of Rochester

$20.30 - $27.41/hr

Ensures patient education and follow-up details vary according to pre-operative readiness and post ... In support of our values and those of our society, the University is committed to not ...

University of Rochester

$20.30 - $27.41/hr

Ensures patient education and follow-up details vary according to pre-operative readiness and post ... In support of our values and those of our society, the University is committed to not ...

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Patient Support Representative information

See Tennessee salary details

$9

$17

$22

How much do patient support representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient support representative in Tennessee is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient support representative, and why are they important?

To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.

What is the difference between Patient Support Representative vs Medical Office Assistant?

AspectPatient Support RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationAdministrative tasks, patient check-in, record management
Employer & Industry UsageHospitals, clinics, healthcare providersMedical practices, outpatient clinics

While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by patient support representatives and how are they typically addressed?

Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.

What is a patient support representative?

A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.
What are popular job titles related to Patient Support Representative jobs in Tennessee? For Patient Support Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Patient Support Representative jobs in Tennessee look for? The top searched job categories for Patient Support Representative jobs in Tennessee are:
What are popular job titles related to Patient Support Representative jobs in TN? For Patient Support Representative jobs in TN, the most frequently searched job titles are:
Patient Support Representative jobs near you
Infographic showing various Patient Support Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,137 per year, or $17.9 per hour.

Patient Support Agent

CLEANSLATE CENTERS INC

Brentwood, TN • Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

CleanSlate Centers rating

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Why YOU would love this job!
Your compassion, along with a smile and warm conversation, can make all the difference to our patients in recovery. As a Patient Support Agent, your work WILL make an impact every single day. Your attention to detail and collaboration in a team environment will help our clinics run smoothly, ensuring patients get the individualized care they need.  We call ourselves Warriors for Hope – and we mean it.  If you share our values, you'd make a great member of our team. 
 

Who we are?
CleanSlate is a nationwide medical group providing treatment for the America's crisis of addiction. Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions.  We're accomplishing this first through:
  • High-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment.
  • Hand-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community. 
  • Individualized mental health support, through one-on-one counseling, peer support or group sessions.
CleanSlate has treated more than 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives. Our expert care brings hope and help to patients so they can achieve the lives they want and deserve.
 
 
Benefit Package
  • Generous PTO package plus Holidays for full and part time positions
  • 401K and Roth with Company match
  • Affordable Medical plans for employees working a minimum of 30 hours per week
  • Dental and Vision plans for employees working a minimum of 20 hours per week
  • Flexible Spending Accounts for Healthcare and Dependent Care expenses
  • Employer contribution to the HSA
  • Employer Assistance Program with company paid visit allotment
  • Company paid Life, AD&D, Short and Long Term Disability including part time employees
 

Training hours (approximately first 6 weeks)

  • Monday-Friday 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST

Hiring hours (once training is complete)

  • Monday - Thursday: 11:30-8pm EST / 10:30-7pm CST / 8:30-5pm PST
  • Friday: 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST
  • One rotating Saturday from 8-12pm EST / 7-11am CST / 5-9am PST 
 
 
Performance Responsibilities
This position is on-site with remote potential.
  • Answering and managing an average of 75-100 inbound/outbound calls per day in a timely manner
  • Promptly answering emails and online chats messages in accordance with company KPIs
  • Scheduling appointments using computerized scheduling systems
  • Resolve patient issues and consistently meet or exceed patients service expectations
  • Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information
  • New patient registration, healthcare insurance verification and scheduling
  • Adhering to department Quality Assurance Program and Core Values
  • Meet performance goals established for the position in the areas of: efficiency, call quality, attendance, calls per day, patient satisfaction
  • Communicates all critical and/or functional concerns to the Manager and makes recommendations for solution.
  • Must be proficient in MS Office and Office 365
  • Ability to react well under pressure and treat others with respect
  • Provide Support, patience, and compassionate customer service to the lives we serve
  • Ability to multi-task and problem-solve
  • Acceptable and reliable attendance and punctuality
  • Adhere to Company policies regarding confidentiality
  • Any and all other tasks as assigned
Qualifications
*Bilingual English/Spanish is preferred*
  • A minimum of 3-5 years of experience in the healthcare field, preferably with a multi-site, multi-state healthcare organization.
  • A minimum of 3-5 years of experience with EMR systems.
  • Computer skills, including navigating multiple open tabs, systems, and processes
  • Intermediate to advanced MS Office skills, mainly in Excel.
  • High School Diploma required; Associates preferred
  • This position is subject to a background check for any convictions directly related to its duties and responsibilities. We will consider for employment all qualified applicants with arrest and conviction records and will assess the details of any criminal conviction in a manner consistent with applicable law. No background check will be conducted unless and until a conditional offer of employment has been made to an applicant. This position must also successfully pass a pre-employment drug screening.
Remote Work Requirements (*Remote work potential)
  • Requires High Speed Internet (will be asked complete a speed test): at least 100mb download speed and 20mb upload speed to run all applications over our VPN.
  • Requires home office space which meets the company standards for a productive work environment. (must supply picture of proposed space)
 
 
We are an Equal Opportunity Employer.

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