ZipRecruiter

Log In

1

Call Listener Jobs in Tennessee (NOW HIRING)

Getaway 4 Less LLC

Call Center Representative

Sevierville, TN · On-site

$14 - $17.50/hr

As a Call Center Sales Representative at G4L, you'll play a pivotal role in driving our business ... Strong problem-solving abilities and active listening skills * Comfortable working with office ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Tennessee

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Tennessee?

For Call Listener jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Tennessee look for?

The top searched job categories for Call Listener jobs in Tennessee are:

What cities in Tennessee are hiring for Call Listener jobs?

Cities in Tennessee with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Call Center Representative

Getaway 4 Less LLC

Sevierville, TN • On-site

$14 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

Join Our High-Energy Sales Team as a Call Center Sales Representative!


Are you ready to bring your passion for sales, communication skills, and positive energy to a dynamic team? As a Call Center Sales Representative at G4L, you’ll play a pivotal role in driving our business forward by closing deals and helping customers unlock unforgettable vacation experiences. If you're motivated to exceed goals, thrive in a fast-paced environment, and are a natural at building relationships, we want YOU to be part of our team!


What You'll Do:

  • Close deals & drive revenue by engaging with potential customers and guiding them through the final decision-making process.
  • Operate with confidence over the phone, using company-approved scripts to address questions, overcome objections, and ultimately close the deal.
  • Maintain a positive, energetic vibe on every call—your enthusiasm is key to success!
  • Work alongside an amazing sales team to hit and exceed sales quotas while keeping the customer experience top of mind.
  • Master our product offerings to communicate their value clearly and effectively.
  • Manage inbound and outbound leads efficiently, ensuring no opportunity slips through the cracks.
  • Work hard, have fun, and hit your goals! Your contribution will directly impact our success and yours!


What We Need:

  • Self-motivated individuals with a burning desire to exceed sales targets and make a difference.
  • Superb communication skills—you’ll need to be confident, articulate, and friendly over the phone.
  • Natural closers who can confidently handle inbound and outbound sales opportunities.
  • Excellent negotiation skills—able to navigate conversations to close deals successfully.
  • A customer-first mindset—always striving to exceed customer expectations and deliver a top-tier experience.
  • Attention to detail—ensuring accuracy in CRM records and maintaining high-quality service.
  • Team player—collaborate seamlessly with the sales and leadership team to achieve collective goals.


Essential Skills & Experience:

Required:

  • Stellar verbal communication and phone etiquette
  • Proven negotiation and persuasion skills
  • Strong problem-solving abilities and active listening skills
  • Comfortable working with office technology (computers, phones, etc.)
  • A passion for delivering excellent customer service
  • High School diploma or equivalent (Associate degree preferred)

Preferred:

  • Previous experience in call centers, sales, or customer-facing roles
  • A track record of exceeding sales targets and KPIs


Perks:

  • Dynamic, fast-paced work environment with a team that celebrates success together.
  • Growth opportunities to advance within the company as you achieve your sales goals.
  • Fun, motivating team culture where you’ll be inspired to stay positive and motivated throughout your shift.
  • Benefits to include Medical (including HSA), dental, vision, life, accident, hospital, critical care, teledoc, and more insurances.
  • Paid Time Off
  • Holiday Pay
  • Flexible work schedule


G4L is an equal-opportunity employer. G4L recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions.