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Call Listener Jobs in Tennessee (NOW HIRING)

Acttoday

Call Center Sales Agents

Blountville, TN

Advanced Call Center Technologies - Call Center Representative - AgentReports To: Operations ... Maintains confidentiality; listens to others without interrupting; keeps emotions under control ...

Getaway 4 Less LLC

Call Center Representative

Sevierville, TN · On-site

$14 - $17.50/hr

As a Call Center Sales Representative at G4L, you'll play a pivotal role in driving our business ... Strong problem-solving abilities and active listening skills * Comfortable working with office ...

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14.50 - $19.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN · On-site

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN · On-site

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14.50 - $19.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

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Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Tennessee? For Call Listener jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Tennessee look for? The top searched job categories for Call Listener jobs in Tennessee are:
What cities in Tennessee are hiring for Call Listener jobs? Cities in Tennessee with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Tennessee as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Sales Agents

Acttoday

Blountville, TN

Full-time

Re-posted 22 days ago

Job description

Advanced Call Center Technologies – Job DescriptionCall Center Representative – AgentReports To: Operations SupervisorDepartment: OperationsFLSA Status: Non-exemptSummary

Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities
  • Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
  • Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
  • Multitasks by documenting information while speaking with the consumer.
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
  • Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
  • Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.
  • Regular, predictable, and reliable attendance is critical to success in this role.
  • Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
  • Other duties as assigned by management.
Essential Physical and Communication Requirements
  • Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information.
  • Ability to hear inbound calls and verbal instructions clearly in real-time.
  • Ability to speak clearly and effectively to customers and team members on the telephone and in person.
  • Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information.
Competency Requirements
  • Data Entry Accuracy – Good attention to detail and basic computer skills.
  • Communication Skills – Clear communication with employees and customers.
  • Background Check – Must be able to successfully pass a criminal background check.
Education and/or Experience
  • High School Diploma or GED required.
  • Previous call center or customer assistance experience preferred.
Computer Skills
  • Good typing skills.
  • Ability to navigate multiple computer screens and applications.