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Call Listener Jobs in Chattanooga, TN (NOW HIRING)

HomeServe USA

Trainer

Chattanooga, TN · On-site

A minimum of 3 years of experience delivering training programs in a corporate environment; call ... While performing the duties of this position, the employee is regularly required to listen, talk ...

HomeServe

Trainer

Chattanooga, TN · On-site

A minimum of 3 years of experience delivering training programs in a corporate environment; call ... While performing the duties of this position, the employee is regularly required to listen, talk ...

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All JobsCall Listener JobsCall Listener Jobs in Chattanooga, TN

Call Listener information

See Chattanooga, TN salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call listener in Chattanooga, TN is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Chattanooga, TN?

For Call Listener jobs in Chattanooga, TN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Chattanooga, TN look for?

The top searched job categories for Call Listener jobs in Chattanooga, TN are:

What cities near Chattanooga, TN are hiring for Call Listener jobs?

Cities near Chattanooga, TN with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Chattanooga, TN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,923 per year, or $16.3 per hour.

HomeServe - General Interest Form Call Center Representative

HomeServe USA

Chattanooga, TN

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

We are looking for people who are interested in joining one of our future new hire classes. 

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Please complete the following application if you would like to apply for one of our future new hire classes.

Responsibilities

  • De-escalate frustrated or upset customers by remaining calm, acknowledging concerns, and guiding conversations toward resolution — even when delivering difficult news or handling back-to-back high-emotion calls.
  • Handle a high volume of inbound and outbound customer interactions while maintaining quality and service standards.
  • Assist customers by identifying, troubleshooting, and resolving issues in a timely and effective manner.
  • Communicate with customers and internal teams through phone, email, and other channels in a professional and concise manner.
  • Build and maintain strong customer relationships by demonstrating empathy, active listening, and sound judgment.
  • Deliver exceptional customer service to support customer satisfaction, retention, and loyalty.
  • Accurately document customer interactions, account updates, and actions taken in internal systems.
  • Provide feedback to management regarding customer concerns, trends, and opportunities for process improvement.
  • Follow established policies, procedures, and guidelines when resolving customer inquiries or making decisions.
  • Participate in ongoing training and development to enhance skills and adapt to evolving business needs.
  • Work onsite during training is mandatory with the opportunity to transition to work from home based on successful completion of training, consistent performance, and business needs

Essential Functions

Essential Job Function

% of Time

Handle incoming customer interactions

70%

Make outbound calls (follow-ups, callbacks)

10%

Participate in development activities (coaching, etc.)

10%

Attend training and upskilling sessions

10%

Total

100%

Job Requirements

  • Demonstrated ability to de-escalate tense interactions and maintain composure under pressure
  • High school diploma or equivalent
  • Previous call center or customer service experience preferred
  • Basic computer proficiency (e.g., MS Office or similar systems)
  • Strong verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Effective problem-solving and decision-making abilities
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Flexible availability, including evenings, weekends, and holidays as needed
  • Self-motivated, adaptable, and customer-focused mindset
  • Must be able to work onsite; work from home is not guaranteed and is granted based on successful completion of training, consistent performance, and ongoing business needs

    In return, we offer:

    • Competitive compensation
    • Career development and advancement opportunities
    • Casual attire throughout the week
    • Friendly, open and team oriented work atmosphere
    • Excellent benefits including generous medical, vision, dental and life & disability insurance
    • 401(k) plan with a company match
    • Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

    Hourly Rate: $18/hour

    HomeServe USA is an equal opportunity employer.

    Apply