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Call Listener Jobs in Cleveland, TN (NOW HIRING)

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Sales experience and acumen -- you understand how to listen for needs, build trust, and guide a ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Sales experience and acumen - you understand how to listen for needs, build trust, and guide a ...

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All JobsCall Listener JobsCall Listener Jobs in Cleveland, TN

Call Listener information

See Cleveland, TN salary details

$9

$14

$20

How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in Cleveland, TN is $14.99, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.11 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Cleveland, TN?

For Call Listener jobs in Cleveland, TN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Cleveland, TN look for?

The top searched job categories for Call Listener jobs in Cleveland, TN are:

What cities near Cleveland, TN are hiring for Call Listener jobs?

Cities near Cleveland, TN with the most Call Listener job openings:

Call Listener jobs near you

Collections Call Center Representative

First American Title Lending of Georgia (FATL)

Dalton, GA • On-site

$16/hr

Full-time

Dental, Vision, Life

Re-posted 5 days ago

Job description

First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.COLLECTIONS JOB RESPONSIBILITIESReview account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R agingComplete 100-120 calls per dayEnsure documentation of all collection attempts in appropriate systemsAssist in repossession and legal processDirectly initiate collection efforts by contacting past due accounts in order to discuss account and arrange paymentMeet or exceed minimum goal requirements based on Company objectivesCOLLECTIONS JOB REQUIREMENTS2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goalsPrior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferredProficient and professional verbal and written communication skillsProficient computer knowledge including Microsoft Office products including Outlook email and point of sale systemsAbility to interact effectively primarily over the telephone and through emailAttention to detail and exceptional prioritizing and organizations skillsStrong interpersonal, active listening, critical thinking, and analytical skillsFlexibility to work various daytime schedulesBilingual in Spanish/English preferredBENEFITSBase pay plus monthly bonus opportunitiesPaid Time OffPaid Holidays401(k) including company matchMedical, dental, vision insurance including dependent coverageCompany Paid Life InsuranceCompany Paid Short and long term disabilityJob Type: Full-time